Manager

• Responsible for managing configuration and changes in existing systems and in development projects for new solutions;
• Creation of baselines;
• Verifying naming standards and organization of configuration items in the Configuration Management tool;
• Configuration and change control for products delivered to the client;
• Ensure developers adhere to configuration management policies and procedures;
• Assist in creating and controlling current versions (for use in case of version rollback);
• Assist the team responsible for raising Change Requests by presenting the elements to be used during deployment;
• Perform project monitoring and control;
• Maintain the Configuration Management Plan;
• Provide system installation in the Production environment;

Configuration and Change Manager

• Define and evolve the vision for sales and acquisition journeys as full digital products, encompassing APIs, frontends, communications, data, operations and integrations with channels and partners.
• Map and prioritize opportunities for improvement and innovation across the journeys, balancing business demands, technical capacity and customer experience together with Operations, Product and Commercial teams.
• Build and maintain the roadmap for acquisition journeys, aligned with commercial targets and the company’s channel strategy.
• Manage the backlog for micro squads focused on sales and acquisition, prioritizing epics, stories and tasks with strategic clarity and business-value criteria. Coordinate dependencies between squads, platforms and technology teams, anticipating risks and removing blockers.
• Develop and implement the strategy for the digital products under your responsibility, monitor performance indicators for the journeys (conversion, lead time, drop-off, activation) and proactively trigger improvements.
• Ensure the support and stability of journeys in production, prioritizing fixes and improvements based on impact and frequency. Continuously evolve journey products — not only fixing issues but anticipating bottlenecks and proposing scalable solutions.
• Identify opportunities and incorporate AI solutions responsibly and results-oriented into sales journeys — personalization, conversion prediction, communication automation and funnel optimization.
• Act as a link between Commercial, Operations, Experience, Product and Technology areas, translating business visions into concrete deliverables and communicating journey progress to stakeholders.
• Build a close relationship with Platform and Architecture teams, ensuring product decisions are technically feasible and sustainable.

Digital Experience and Channels Manager – Usage Journeys

• Plan and monitor the evolution of infrastructure support processes for Cloud and SaaS services.
• Define, deploy and monitor the performance of public clouds, applications and AWS services, developing and applying capabilities and security methods and techniques such as penetration testing and vulnerability monitoring (AAS – attacks against cloud-native applications and privileged access systems in AWS S3 and Azure Cloud), in accordance with information security standards and culture.
• Define, test and implement a cloud security strategy that increases component utilization and reduces costs, aligned with user supply constraints, defining the continuous technical resources required to operate services on AWS cloud, and applying security models and tools to ensure that security best practices and protection of necessary technical resources adhere to the implemented context and policies.
• Perform capacity planning for the team and act in incident, problem and operational risk management.
• Disseminate new knowledge and best practices and develop the infrastructure and applications areas.
• Design infrastructure architecture, with development of robust and scalable software (scalably with development within

Infrastructure Manager

• Prospecção de novos clientes e gestão da carteira, com foco no segmento industrial e varejista;
• Colaborar em equipe com as áreas internas de suporte, desde o pré-venda até o pós-venda;
• Entender o nicho de mercado, estudando as principais soluções da empresa e especificações técnicas;
• Demonstrar conhecimento técnico e visão de negócio, especialmente em vendas complexas que envolvem logística e TI, aproveitando o suporte técnico disponível para garantir a satisfação do cliente;
• Desenvolver planos de Contas, propostas comerciais, apresentações e relatórios de previsão periodicamente;

Gerente de Negócios

• Act as BIM Manager for highway concessions, applying and leading digital transformation strategy across concessions, ensuring implementation, standardization, and governance of BIM and related technologies.
• Develop, establish, and manage the Concession BIM Execution Plan for subcontractors.
• Develop, establish, and manage the Concession BIM Development Plan for the Granting Authority.
• Participate in the development of Information Requirements based on ISO 19650 for procurement of services.
• Provide guidance and assist with quality control of deliverables.
• Update and manage the Project Information Matrix.
• Facilitate the interface and communication between Technology and Engineering teams.
• Provide technical support on legal and institutional matters related to newly adopted processes.
• Provide technological support to resolve conflicts with design firms by establishing design guidelines and solutions.
• Ensure that the expectations and needs of the concessionaires are met regarding the value resulting from digital engineering processes and applied information technology.

Digital Engineering Specialist – BIM Manager

• Develop, establish and manage the Concession’s BIM Execution Plan for subcontractors.
• Ensure compliance with the Concession’s BIM Development Plan vis-à-vis the Granting Authority.
• Participate in developing Information Requirements based on ISO 19650 for service procurement.
• Provide guidance and assist in quality control of deliverables.
• Update and manage the Project Information Matrix.
• Facilitate interface and communication between Technology and Engineering teams.
• Provide technical support on legal and institutional matters related to newly adopted processes.
• Provide technological support to resolve conflicts with construction contractors, establishing work guidelines and solutions.
• Ensure that concessionaires’ expectations and requirements are met regarding the outcomes of digital engineering and applied information technology processes.

Senior Digital Engineering Analyst – BIM Manager

• Manage a portfolio of enterprise, high-touch clients
• Serve as the primary executive point of contact
• Ensure retention, satisfaction and growth (upsell/cross-sell)
• Build and execute strategic account plans (Account Plans)
• Act directly in high-criticality situations with clients
• Lead conflict resolution with maturity and executive presence
• Be able to "turn the game around" in adverse scenarios
• Take ownership and lead recovery plans
• Identify growth opportunities within the account base
• Build high-value commercial and technical proposals
• Connect customer needs with technological solutions (omnichannel, automation, AI, etc.)
• Develop a consultative and strategic vision for the client
• Anticipate issues before they impact the customer
• Do not act only reactively – be proactive and take the lead
• Structure practical and viable solutions, even in complex scenarios
• Resolve most issues internally before escalating
• Act as a bridge between the client and internal teams (Product, Engineering, Support, Sales)
• Ensure alignment of expectations and deliveries
• Prioritize requests based on business impact
• Escalate in a structured and objective manner when necessary

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