Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Responsible for developing, managing, and ensuring compliance with all corporate documentation, learning management system content and implementation across projects and other corporate system initiatives for all departments.
• This role is critical in maintaining the integrity and effectiveness of training and compliance systems to support operational excellence and regulatory compliance.
• Create, edit, and maintain corporate documents, including policies, procedures, and training materials, ensuring clarity, accuracy, and compliance with industry standards and regulations.
• Implement and manage a document control system to track document versions, approvals, and distribution, ensuring timely access to the most current documents for all employees.
• Ensure all corporate documents align with legal and regulatory requirements, conducting regular reviews and updates as needed.
• Work closely with various departments, including operations, safety, HR, and finance, to gather information and ensure all documentation accurately reflects company practices and standards.
• Develop training programs and materials to align with the corporate learning management system and provide support to employees in understanding and utilizing corporate documents effectively.
• Assist in internal and external audits by providing necessary documentation and demonstrating compliance with established procedures.
• Identify opportunities for process improvements in document management and development, fostering a culture of quality and efficiency.

Training Program Coordinator

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Assist with executive talent reviews, and talent reports
• Support leadership development programs, tools, and resources
• Help coordinate materials related to coaching and 360 feedback processes
• Analyze talent data related to leadership and development
• Synthesize insights to support leadership decisions
• Prepare data-informed materials for senior audiences
• Help translate Talent Management products into value for HR partners and leaders
• Support development of presentations and executive-ready materials
• Organize and summarize insights from multiple data sources
• Development of senior leaders and leadership pipelines
• Executive talent insights
• Coaching, 360 feedback, and development programs
• A Christ-centered leadership approach that helps the workforce contribute to the work of the Lord.

Talent Management Intern – Executive Development, Talent Insights

• Supports the creation, refinement, development, and implementation of learning products for the organization.
• Designs and implements programs to ensure institutional compliance with federal, state, and Nightingale College policies and best practices.
• Collaborates with subject matter experts (SMEs), faculty members, and other collaborators to design and develop learning opportunities for faculty and collaborators.
• Determines the suitable instructional design method, media selection, and facilitation style for the implementation of organizational interventions and solutions.
• Constructs supportive materials to enhance performance improvement strategies.
• Aligns new and existing course content with optimum instructional methods including instructor-led, e-learning, and blended approaches.
• Maintains a current understanding of nursing and healthcare professions curriculum or professional development research and trends related to online teaching and learning practices.
• Designs and executes online course assembly, creation, and packaging within the Learning Management System (LMS) and authoring tools in partnership with internal and external subject matter experts.
• Develops and refines tests, scoring guides, and curriculum.
• Participates in the successful implementation of other functional projects as they arise.
• Perform other duties as assigned.

Instructional Design Specialist I

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning and Development jobs in Utah

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Instructional Designer

Training Program Coordinator

Instructional Designer

Talent Management Intern – Executive Development, Talent Insights

Instructional Design Specialist I

Operations Training Manager, Delivery

Enterprise Training Manager

Learning Specialist