Implementation Specialist

• Serve as a trusted advisor for assigned ERP customers post go-live
• Act as a customer’s advocate within the organization to ensure successful outcomes that drive customer satisfaction.
• Conduct regular business reviews to understand customer objectives and upcoming initiatives.
• Provide continuous functional and business process consulting to help customers improve their Acumatica usage.
• Assess current processes and recommend best practices to help improve efficiency.
• Provide insights into customers into existing and upcoming new features in the new Acumatica versions.
• Discuss and advise on the system architecture, integrations, reporting, workflows, and customization strategies.
• Guidance on upgrade and proactive performance management of customer’s environment.
• Partner with support, engineering, services, and ISV teams to address customer needs.
• Communicate customer feedback to the product teams to influence future product enhancements.
• Support Customer Success teams in helping to identify upselling license opportunities.

Senior ERP Implementation Consultant

• Mapping solutions to value across large and dynamic organizations.
• Participating in discovery and driving qualification of new opportunities.
• Preparing and conducting product demonstrations.
• Advising and supporting customers’ technical stakeholders.
• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values.
• Building and maintaining strong relationships with customers.
• Preparing and providing input for functional and technical sections of RFPs/RFQs.
• Supporting sales and marketing activities.

Senior Customer Engineer

• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite
• Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite
• Perform thorough needs assessments and requirements gathering activities
• Provide regular internal and external status updates highlighting accomplishments and risks
• Work directly with key client leads to provide expertise around software configuration
• Use expertise of Lone Wolf software and customer environments to consult agencies on best practices
• Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization
• Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs
• Track project work to ensure implementations are progressing on-time and within budget
• Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction
• Participate in internal UAT activities as required
• Maintain a good knowledge of the real estate industry and trends within the industry

• Define and deploy customer experience strategies
• Contribute to the activities for updating Beneva’s strategic plan
• Ensure alignment of CX strategies and cohesion across transformation projects
• Manage complex projects in a matrix environment
• Ensure reporting and visibility of deliverables

Expert Implementation Consultant – Customer and Partner Approach

• Conduct thorough requirements discovery sessions with clients to understand their business processes, challenges, and goals for implementing the web solution.
• Analyze client requirements and determine the best configuration and customization options within the web platform.
• Collaborate closely with clients to translate their business requirements into actionable implementation plans, ensuring alignment with industry best practices and platform capabilities.
• Leverage in-depth knowledge of tools and technology to configure and customize the web platform to meet client needs effectively
• Produce workflow diagrams, data flow maps, integration diagrams, and feature specifications as part of the customer implementation documentation.
• Lead the configuration of patterns and templates within the web solution to deliver an optimal user experience, while meeting the customer’s business needs.
• Work closely with cross-functional teams, including project management, product, data, and customer support, to ensure seamless integration of the configured solution into the client's environment.
• Document functional and technical requirements for development by translating client needs into clear, well-scoped user stories, acceptance criteria, and implementation notes for internal teams.
• Consult with external vendors and third-party providers to plan, design, and guide integrations with the Wicket Web™ solution, ensuring alignment on data flows, responsibilities, and technical constraints.
• Collaborate with the Customer Experience team to manage tasks and priorities across client implementations.
• Work closely with client stakeholders and technical teams to define integration requirements, including data mapping, API usage, and the end experience for users.
• Collaborate with cross-functional teams, including product development, to implement and test integration solutions, ensuring seamless interoperability between systems.
• Create client-specific user acceptance testing (UAT) plans and instructions, including test scenarios, expected outcomes, and validation steps for configured solutions and integrations.
• Partner with clients during UAT to clarify requirements, triage issues, and ensure feedback is incorporated into final implementation outcomes.
• Act as a technical liaison between clients, external vendors, and internal product and development teams to support successful integration delivery and issue resolution.
• Develop and maintain documentation, including user guides, FAQs, and training materials, to support clients throughout the implementation process.
• Lead training sessions for client stakeholders to ensure a clear understanding of the configured solution and its capabilities.

• Manage the end-to-end implementation of Ava’s EMR software with clinics across BC, ensuring on-scope, timely delivery of tasks, schedules, and milestones.
• Collaborate with healthcare providers and clinic managers to understand their needs and demonstrate empathy to address any concerns.
• Customize clinic profiles within the EMR, adapting to the requirements of each clinic.
• Deliver comprehensive training on Ava’s EMR functionality to clinic staff, both remotely and on-site, ensuring smooth transitions through effective change readiness.
• Build and maintain strong relationships with diverse stakeholders through effective collaboration and regular communication.
• Proactively manage expectations, provide progress updates, and skillfully navigate conflict resolution when needed.
• Plan, develop, and refine project management processes for efficiency and effectiveness, adjusting to fast-paced changes while maintaining adaptability.

EMR Implementation Specialist, BC

• Lead discovery sessions to understand customer integrity programs, data systems, and workflows — translating requirements into implementation plans
• Guide customers through migration and mapping of ILI datasets, PODS/APDM/UPDM GIS models, corrosion & CP databases, and field NDE records into AIP/CIM
• Validate and QA customer data loads: unit conversions, stationing alignment, anomaly classification mapping, and data integrity checks
• Configure AIP platform modules to reflect customer integrity management processes, regulatory requirements, and data governance standards
• Deliver on-site and remote training tailored to integrity engineers, GIS analysts, and operations teams
• Write and validate SQL scripts, data transformation queries, and ETL routines to load and reconcile pipeline integrity datasets
• Support API and GIS integrations between AIP and customer systems — Esri ArcGIS, PODS databases, SCADA feeds, ILI vendor platforms
• Build reusable implementation playbooks, data mapping templates, and configuration guides
• Troubleshoot data quality and integration issues; escalate product gaps to the AIP engineering team as the voice of the operator

Forward Deployed Engineer – Implementation Engineer, Customer Development

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

Customer Implementation Trainer

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed
• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete
• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships
• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices
• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process

Customer Implementation Trainer, Bilingual

• Serve as the primary point of contact for clients during the onboarding process.
• Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
• Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well planned & reliable communications, that you continuously evaluate points of risk and opportunity, and providing customer advice and assistance with their change management.
• Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
• Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
• Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
• Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
• Actively contributes to the enhancement of implementation processes and methodologies.

Implementation Manager – Grants

• Guide customers from contract to confident adoption
• Navigate complex enterprise deployments
• Build the onboarding function
• Support AI and emerging use cases

Senior Implementation Specialist

• Provide ongoing technical support to end-users and customers
• Plan and schedule implementation timelines
• Collaborate with project managers and technology specialists
• Identify and troubleshoot product issues

Mining Technology Implementation Specialist

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
• Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
• Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency
• Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel)
• Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality

Implementation Consultant

• Guide public sector clients through all stages of product implementation
• Analyze business needs, recommend best practices, and ensure smooth completion of multiple concurrent implementations
• Become a subject matter expert in Euna Budget Professional’s budgeting system
• Collaborate with clients to identify gaps and improvements to be built in the system to provide an efficient budgeting tool
• Lead internal stakeholders to deliver the reporting, integration and product solutions needed by the client
• Prepare and migrate client data using Euna Budget’s data load interface
• Oversee multiple implementations from post-sales to full utilization of Euna Budget’s products
• Define timelines, track progress, and maintain regular communication with clients
• Identify and resolve implementation challenges by collaborating with internal teams to deliver optimal results

Implementation Manager – 1 Year Contract

• Lead multiple onboarding cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations.
• Develop a deep understanding of the structured trade product suite with an understanding of how each product can enable large and complex businesses to meet their specific needs.
• Work closely with Client Implementation and Sales team to analyze client’s product requirements to understand their unique needs to develop and execute onboarding process for clients.
• Effectively engage partners for critical activities in support of the onboarding process.
• Work in collaboration with a broader Implementation and Sales Team in Transaction Banking to identify, plan & deliver an exceptional onboarding experience for clients.
• Work to adhere or be ahead of Service level agreements for Onboarding
• Participate in adhoc projects related to Client onboarding and Implementation

Client Implementation Lead, Trade

• Lead technical deliverables for SIEM implementation and operations including Microsoft Sentinel, Google SecOps, Palo Alto XSIAM, and Devo
• Perform Proof of Concept (PoC) and Proof of Value (PoV) engagements
• Conduct SIEM assessments to identify gaps and recommend improvements
• Develop and maintain data pipelines for log ingestion, normalization, and enrichment
• Integrate log sources using connectors, custom scripts, and parsers
• Build use cases aligned with NIST and MITRE ATT&CK frameworks
• Implement detection rules using SPL/KQL
• Develop dashboards, alerts, and workbooks
• Collaborate with cross-functional teams including SOC and threat hunters

Senior Associate – SIEM Implementation Engineer

• Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs.
• Directly train end users or coordinate comprehensive training plans with customer teams.
• Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets.
• Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues.
• Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams.
• Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior.
• Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics.

• Understand the connections between the EHSQ suites in Cority and can demonstrate knowledge effectively to clients.
• Have a keen understanding of how and why clients would use Cority software.
• Instill confidence in clients and build meaningful trust relationships both internally and externally.
• Demonstrate project budget awareness, responsiveness, and professionalism.
• Update timesheets and project bookings daily and submit timesheets for approval at the end of each week.
• Actively participate in the Cority PS Peer Training program.
• Work closely with the Project Management, Implementation Consultants, and Technical Consultants to form a cohesive project team.
• Interact with and support other departments (including, but not limited to, Sales, Customer Success, Customer Support, Engineering, Product).
• Establish a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed.
• Work predominantly remotely with some travel expected.

Implementation Consultant I – Safety

• Own the onboarding: architect and execute implementation project plans for multiple concurrent client accounts.
• Build the infrastructure: complete client shell configurations and create custom dashboards within our Prism HRIS.
• Consult & problem-solve: analyze clients' payroll, HR, and benefit needs to recommend and implement tailored software solutions.
• Bridge the gap: run initial client payrolls, provide software training, and act as the primary liaison between sales, internal stakeholders, and the client.
• Track milestones: maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

Client Implementation Specialist

• Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements
• Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps
• Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training
• Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity
• Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation
• Conduct UAT, document issues, create support tickets, and monitor resolution to closure
• Lead client trainings across a range of audiences — from end users to agency leadership — in virtual and written formats
• Proactively identify and escalate project risks to Project Management
• Participate in cross-functional activities including requirements gathering and business process modeling

Implementation Specialist jobs in Canada

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Senior ERP Implementation Consultant

Senior Customer Engineer

Implementation Specialist

Expert Implementation Consultant – Customer and Partner Approach

Implementation Specialist

EMR Implementation Specialist, BC

Forward Deployed Engineer – Implementation Engineer, Customer Development

Customer Implementation Trainer

Customer Implementation Trainer, Bilingual

Implementation Manager – Grants

Senior Implementation Specialist

Mining Technology Implementation Specialist

Implementation Consultant

Implementation Manager – 1 Year Contract

Client Implementation Lead, Trade

Senior Associate – SIEM Implementation Engineer

Implementation Consultant

Implementation Consultant I – Safety

Client Implementation Specialist

Implementation Manager – ECP, Grants