Senior Implementation Specialist

CoLab Software

Implementation Specialist at CoLab Software overseeing onboarding delivery for customers. Focused on facilitating adoption of their design engagement system within engineering teams.

Posted 6/18/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Guide customers from contract to confident adoption
Navigate complex enterprise deployments
Build the onboarding function
Support AI and emerging use cases

Requirements

What you’ll need

2+ years in technical implementation, onboarding, customer training, or solutions engineering (SaaS preferred)
Technically strong — engineering background or equivalent comfort with integrations, workflows, and technical troubleshooting
Proven ability to train and enable users on complex technical products
Business acumen alongside technical depth — you can speak to an engineering director about review cycle efficiency and you can walk an admin through SSO configuration
Experience managing enterprise deployments or large-scale rollouts
Strong communication skills — can explain technical concepts clearly to both engineers and executives
Self-directed and organized — you'll be building this function with autonomy
Collaborative by default — you thrive in environments where success is shared, context flows freely, and you're expected to work across team boundaries every day
Experience with PLM systems (Windchill, Teamcenter, Enovia), CAD tools (CATIA, NX, Creo, SolidWorks), or engineering collaboration platforms
Background in manufacturing, aerospace, automotive, or industrial design industries
Previous customer-facing role at a technical B2B SaaS company
Experience building onboarding programs or training curriculum from scratch
Prior experience organizing and managing project deliverables and timelines.

Benefits

Comp & perks

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Hard Skills & Tools

technical implementationonboardingcustomer trainingsolutions engineeringintegrationsworkflowstechnical troubleshootingSSO configurationbuilding onboarding programsmanaging project deliverables

Soft Skills

strong communication skillsself-directedorganizedcollaborativebusiness acumenability to train usersexplaining technical conceptsworking across team boundariesautonomycontext flow