CoLab Software

Technical Program Manager

• Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early
• Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap
• Partner with CSMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve
• Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines
• Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions
• Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption)
• Build and manage tools and processes to track program scope, delivery status, risk, and decision history
• Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations

Strategic Technical Program Manager

Backend Engineer

• Design and build the backend services that power Operator
• Develop scalable retrieval systems that connect engineering knowledge across design reviews, notebooks, search, and other product surfaces
• Build APIs and services that enable AI-powered experiences throughout the platform
• Improve search quality, data pipelines, and knowledge retrieval performance
• Expand Operator's capabilities to support intelligent reporting, dashboards, and engineering insights
• Design systems that organize company knowledge across business units, engineering domains, and manufacturing processes
• Collaborate closely with AI, Product, Design, and Engineering to deliver customer-facing capabilities
• Improve reliability, observability, and performance across backend infrastructure
• Mentor teammates through architecture discussions, code reviews, and technical leadership

Senior Back End Developer

Customer Success Manager

• Own gross revenue retention (GRR) across your book of business in aerospace and defence, with strong influence over NRR and account growth
• Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion
• Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes
• Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
• Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
• Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
• Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
• Collaborate with Sales on growth strategy, account planning, and renewal execution
• Identify risks early, define and execute action plans, escalate with urgency
• Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success
• Support champions in building internal case studies and advocacy to accelerate adoption and expansion
• Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value
• Partner with Sales in late-stage deals to shape rollout plans and success metrics
• Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks
• Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

Strategic Customer Success Manager – Aerospace and Defence

• Own gross revenue retention (GRR) across your book of business, with strong influence over NRR and account growth
• Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion
• Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes
• Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
• Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
• Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
• Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
• Collaborate with Sales on growth strategy, account planning, and renewal execution
• Identify risks early, define and execute action plans, escalate with urgency
• Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success
• Support champions in building internal case studies and advocacy to accelerate adoption and expansion
• Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value
• Partner with Sales in late-stage deals to shape rollout plans and success metrics
• Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks
• Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

Strategic Customer Success Manager

• Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts
• Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins)
• Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors
• Build and maintain strategic relationships across customer stakeholders
• Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
• Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
• Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
• Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
• Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk
• Collaborate with Sales on growth strategy, account planning, and renewal execution
• Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization’s existing workflows and toolsets
• Contribute to playbooks, onboarding tools, and scalable CS programs as we grow
• Manage risk with urgency and drive accountability across internal teams

Senior Customer Success Manager

General

• Manage and deliver all industry and mechanical-engineering training for every company new hire.
• Own discovery (disco) and demo certification for Account Executives end to end.
• Build and maintain the industry fluency curriculum, and systematize existing technical onboarding content.
• Run live technical coaching sessions for new hires and reps needing remediation.
• Establish a certification renewal cycle and keep the curriculum current.
• Own product training fluency across the team.

Technical Enablement Specialist

Coach

• Run a weekly call-review cadence — reviewing recordings across every deal stage, scoring them against the good/great framework, and surfacing coaching priorities to management.
• Operate deal rooms for enterprise opportunities in key stages — joining calls live or async to diagnose what’s stalling and coach the AE on exactly what to do next.
• Own the continuous learning calendar — biweekly sessions on sales methodology, objection handling, competitive positioning, and product updates.
• Build and maintain the sales mechanics playbook — mutual action plan templates, discovery frameworks, and late-stage objection guides.
• Track AE performance trends and flag reps who need targeted coaching before issues compound.
• Stay close to live selling yourself, credible enough that reps respect your coaching because you can do the job — not just talk about it.

Field Enablement Coach

Chief Marketing Officer

• Own expansion and new business pipeline creation across CoLab’s Top 100 customer and prospect accounts, with accountability for pipeline quality, ASP, and progression.
• Build CoLab’s major account growth marketing motion from the ground up: define the strategy, test account-specific plays, measure what works, and turn the strongest experiments into repeatable programs.
• Collaborate with Sales and Customer Success to identify the highest-potential account opportunities, align on account strategy, and create marketing plans that help expand CoLab from team-level adoption to enterprise-wide relevance.
• Translate product positioning, account intelligence, customer usage signals, and sales insights into tailored campaigns that influence senior stakeholders and create commercial urgency.
• Architect and oversee integrated account plays across field marketing, executive events, webinars, lunch and learns, customer education, digital campaigns, lifecycle programs, and custom content.
• Help shape how CoLab shows up as a strategic AI partner inside major engineering organizations — not just as a point solution, but as a platform worthy of broader enterprise commitment.

Senior Director, Growth Marketing

Implementation Specialist

• Guide customers from contract to confident adoption
• Navigate complex enterprise deployments
• Build the onboarding function
• Support AI and emerging use cases

Senior Implementation Specialist

Strategy

• Co-own enterprise deal strategy on CoLab’s most strategic opportunities
• Run executive/management/user workshops that surface transformation goals
• Collaborate and coach champions within customer accounts
• Pressure test business cases
• Build the executive narratives, critical business cases, and deal decks
• Build strategies to accelerate revenue team into new industries
• Partner with enablement to translate winning patterns into content
• Synthesize signals from strategic accounts into structured product feedback
• Validate product concepts with key customers
• Support the Director of Industry Strategy & Transformation with market trends

Industry Strategy Lead

Performance Marketing

• Own end-to-end performance of our paid media program, with LinkedIn as the primary channel and additional investment across paid search, newsletters, and experimental channels.
• Drive month-over-month and quarter-over-quarter growth in paid-sourced pipeline by continuously optimizing targeting, messaging, creative, and budget allocation.
• Translate platform data and customer insights into strong creative briefs and campaign concepts, partnering with Brand Design to launch and continuously refresh high-performing image, carousel, and video ads based on real performance data.
• Synthesize data across ad platforms, CRM, and sales insights to uncover the underlying drivers of campaign performance and turn those findings into sharper messaging and stronger creative.
• Design and execute structured experiments in new or underutilized paid channels (e.g., Reddit, YouTube, others) to reach new audiences beyond our distribution footprint.
• Report on performance in a way that explains not just what happened, but why.