Strategic Technical Program Manager

CoLab Software

Technical Program Manager at CoLab managing R&D deliverables for enterprise customers. Collaborating across teams to ensure successful product delivery and customer satisfaction.

Posted 7/21/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management within SaaS environments, focusing on end-to-end coordination of product deliverables, user acceptance testing, and stakeholder communication. Proficient in agile methodologies and capable of defining success metrics that align with customer value realization.

Highest-signal resume keywords

Program ManagementAgile Software DevelopmentUser Acceptance Testing (UAT)Stakeholder CommunicationCustomer-Facing Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementAgile MethodologiesUser Acceptance Testing (UAT)Success Metrics DefinitionRisk ManagementDelivery Status TrackingSaaS ExperienceMulti-Stakeholder CoordinationScope ManagementDelivery Milestones Tracking

Soft Skills

Excellent Communication SkillsHighly OrganizedProactiveOutcomes-DrivenFacilitation Skills

Industry Keywords

SaaSCustomer Success Management (CSM)Product ManagementTechnical TeamsDelivery Rhythms

About the role

Key responsibilities & impact

Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early
Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap
Partner with CSMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve
Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines
Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions
Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption)
Build and manage tools and processes to track program scope, delivery status, risk, and decision history
Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations

Requirements

What you’ll need

5+ years of experience in program management or customer-facing project/program roles in SaaS
Proven ability to lead complex, multi-stakeholder programs across technical and customer teams
Strong understanding of agile software development processes (e.g., sprint planning, backlog grooming, delivery rhythms)
Excellent written and verbal communication skills; able to write crisp updates and facilitate tough conversations
Highly organized, proactive, and outcomes-driven—you know how to bring structure to chaos.

Benefits

Comp & perks

This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP or 401K matching
Attractive compensation package that includes stock options.