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Beneva

Expert Implementation Consultant – Customer and Partner Approach

Beneva

Expert Implementation Consultant responsible for defining and deploying customer experience strategies at Beneva. Collaborating across sectors for integrated omnichannel experiences.

Posted 7/1/2026full-timeLongueuil • 🇨🇦 CanadaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in defining and deploying customer experience strategies while managing complex projects in a matrix environment. Proficient in both French and English, with a strong background in marketing and customer experience within the insurance and financial services sectors.

Highest-signal resume keywords
Customer Experience StrategyProject ManagementMarketing ExpertiseBilingual ProficiencyInsurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer ExperienceProject ManagementMarketingService DesignDigital StrategyProduct ManagementGo-To-Market StrategyStrategic PlanningCX StrategyTransformation Projects
Industry Keywords
InsuranceFinancial ServicesCustomer ExperienceMarketingService Design

About the role

Key responsibilities & impact
  • Define and deploy customer experience strategies
  • Contribute to the activities for updating Beneva’s strategic plan
  • Ensure alignment of CX strategies and cohesion across transformation projects
  • Manage complex projects in a matrix environment
  • Ensure reporting and visibility of deliverables

Requirements

What you’ll need
  • University degree in marketing, management, customer experience, service design, or a related field
  • 10+ years of diverse work experience in marketing and customer experience areas (e.g., CX strategy, product management, go-to-market, digital, etc.)
  • Knowledge of insurance and/or financial services
  • Proficiency in spoken and written French and advanced proficiency in spoken and written English

Benefits

Comp & perks
  • Health insurance
  • Defined benefit pension plan
  • Flexible working hours
  • Paid time off
  • Employee assistance program (EAP)