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Expert Implementation Consultant – Customer and Partner Approach
BenevaExpert Implementation Consultant responsible for defining and deploying customer experience strategies at Beneva. Collaborating across sectors for integrated omnichannel experiences.
About the role
Key responsibilities & impact- Define and deploy customer experience strategies
- Contribute to the activities for updating Beneva’s strategic plan
- Ensure alignment of CX strategies and cohesion across transformation projects
- Manage complex projects in a matrix environment
- Ensure reporting and visibility of deliverables
Requirements
What you’ll need- University degree in marketing, management, customer experience, service design, or a related field
- 10+ years of diverse work experience in marketing and customer experience areas (e.g., CX strategy, product management, go-to-market, digital, etc.)
- Knowledge of insurance and/or financial services
- Proficiency in spoken and written French and advanced proficiency in spoken and written English
Benefits
Comp & perks- Health insurance
- Defined benefit pension plan
- Flexible working hours
- Paid time off
- Employee assistance program (EAP)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
Customer ExperienceProject ManagementMarketingService DesignDigital StrategyProduct ManagementGo-To-Market StrategyStrategic PlanningCX StrategyTransformation Projects