Beneva

Consultant

• Represent the Claims Vice-Presidency in business solutions
• Participate in the analysis and identification of solutions, the implementation and the prioritization of various projects/initiatives affecting claims
• Identify and recommend improvement opportunities in the Claims Vice-Presidency’s operational processes
• Maintain an overall view of the various claims-related processes
• Analyze, draft, update and publish reference documentation for the claims teams
• Provide support to various stakeholders within the Claims Vice-Presidency as a subject-matter expert

Claims Practice Evolution Consultant

Insurance

• Plan and lead activities related to standards and product development in property and casualty insurance
• Ensure implementation of directions and priorities within the area of responsibility
• Develop the commercial insurance portfolio
• Maintain competitive intelligence on products and standards
• Validate and authorize activities related to external audits and regulatory compliance
• Supervise, support and develop direct reports

D - Standards, Property & Casualty and Commercial Insurance Products

Customer Support

• Guide clients by phone or in writing for first-level inquiries
• Provide basic information to policyholders and ensure their satisfaction
• Handle common requests and refer clients to the appropriate contacts

Customer Service Agent

• Administrer les programmes d’évaluation des emplois et d’équité salariale
• Siéger comme représentant de la Société sur les comités d’emplois
• Participer à des enquêtes salariales et sur les conditions de travail
• Conseiller et former les partenaires d’affaires RH et les gestionnaires
• Maintenir à jour les descriptions des différents emplois

Total Compensation Consultant

• Provide quality customer service
• Answer incoming calls and respond to customer inquiries regarding payments
• Explain payment terms and correct errors
• Review payment files and propose payment agreements
• Assess whether contracts should be maintained
• Process requests for changes or refunds of payments
• Communicate with customers about outstanding balances

Office Agent II – Customer Service, Billing

Analyst

• Participate in the delivery of development projects in collaboration with business stakeholders
• Perform administration, configuration and updates of existing solutions
• Actively contribute to the team's Agile ceremonies (scrum, planning, retrospectives, etc.)
• Write and maintain technical and functional documentation
• Adhere to the IT operational framework and facilitate its deployment within the team
• Perform code reviews for the team's solutions
• Act as a technical resource for other team members and internal partners
• Stay up to date on solutions and IT trends to propose continuous improvements and relevant innovations
• Perform any other related duties as required

Analyst Developer

Full-stack Engineer

• Act as the subject-matter expert for all software aspects within the business area
• Support the software architects in the business area to ensure correct application of Beneva’s architecture framework
• Serve as the software representative for the business area at the enterprise level to escalate issues and obtain validation for technology and architecture decisions
• Act as a leader and facilitator with the management of the business area
• Align and coordinate with enterprise architecture
• Contribute to the development and optimization of software engineering processes, involving industrialization and cloud concepts, supported by Agile approaches (DevOps)
• Provide guidance and coaching to teams within the business area
• Promote Beneva’s cloud-first strategy by integrating AWS platform services into architectures
• Participate in various strategic committees as a software expert advisor
• Lead initiatives within the business area to define or validate new architectures

Cloud and Software Architecture Consultant – Property and Casualty Insurance

Customer Success Manager

• Act as the reference point and facilitator for all quality-related aspects for the CRM teams.
• Collaborate with team leaders and managers to recommend quality assurance best practices.
• Take responsibility for operationalizing best practices and quality tools.
• Plan and execute test plans; identify and document defects.

Quality Assurance Analyst, CRM Dynamics 365

Administration

• Provide technical and administrative support to underwriters
• Process the opening and closing of submissions
• Perform accurate and efficient research across various internal systems
• Receive inspection reports and perform necessary follow-up

Administration Attendant

Learning and Development

• Propose intervention strategies tailored to specific challenges and strengthen the organization’s ability to address situations in a humane, structured, and sustainable manner
• Identify and anticipate strategic and people-related issues, and ensure these are integrated into the development of organizational strategies
• Conduct strategic monitoring in organizational development to anticipate trends and innovations and propose actions that enable the company to be a leader in its practices
• Make recommendations to enhance current practices and programs, and develop employee engagement plans as needed
• Propose innovative solutions for the various programs within the Culture and Organizational Development project portfolio

Organizational Development Consultant

Project Manager

• Plan, manage and implement projects and development initiatives
• Understand business challenges, identify requirements and propose strategies
• Fully utilize project management tools, methods and techniques
• Coordinate activities and ensure effective communication
• Monitor work progress and ensure alignment with directives
• Produce required metrics and measurements
• Ensure post-implementation results are satisfactory for the client

Director

• Participe à l’élaboration des objectifs et stratégies de son secteur et en assure la réalisation
• Gérer les ressources humaines de sa direction et assurer le développement continu des talents et du leadership d’influence et d’expertise des membres de la direction
• Agir comme coach auprès des ressources de la direction
• Concevoir et améliorer la performance et la productivité de l’équipe
• Établir et contrôler les indicateurs clés de performance pour sa direction
• Développer et maintenir des réseaux d’experts indépendants performants afin de faciliter le traitement des assurés de Beneva lors de leurs dossiers de réclamations
• Traiter les plaintes de 1er niveau et les demandes d’accès découlant des dossiers de révision et s’assurer de la conformité du traitement de ces dossiers
• Accompagner au quotidien les experts en sinistre externes, en les guidant dans l’application des pratiques, outils et normes en vigueur, et en assurant une présence de proximité pour favoriser la compréhension et l’uniformité des interventions
• Supporter l’ensemble des équipes externes afin de réaliser les objectifs découlant du programme de qualité
• Soutenir la direction externe dans l’identification des besoins de formation, en collaboration avec les conseillers en apprentissage organisationnel
• Participer à la conception, à la planification des formations et diffusion de celles-ci, en collaboration avec les conseillers en apprentissage organisationnel
• Assumer un rôle de vigie dans son domaine d’expertise