Implementation Consultant

Workiva

Implementation Consultant configuring solutions for Workiva, directly interfacing with customers and training users. Collaborate with implementation partners and ensure adherence to best practices.

Posted 6/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs.
Directly train end users or coordinate comprehensive training plans with customer teams.
Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets.
Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues.
Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams.
Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior.
Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics.

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience in a related field
3+ years of experience in service delivery, finance, accounting, audit, or a related role
Experience with ERP, GRC, GL, FP&A, or Analytics & Reporting solutions and related technology platforms
Hands-on experience with the Workiva platform, other SaaS or cloud technologies, or data architectures
Consultant-level experience at a services firm or public accounting preferred
Clear, confident communication with customers and partners across technical and non-technical audiences
Comfort with ambiguity; strong instinct for when to solve independently and when to escalate
Self-motivated with a strong propensity for action, results, and continuous improvement
Ability to present topics clearly and succinctly across stakeholder levels
Familiarity with Microsoft Office Suite and Google Workspace applications

Benefits

Comp & perks

Reliable internet access for any period of time working remotely and not in a Workiva office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data migrationprocess designcustomer satisfaction analysistechnical enablementsolution rubricsERPGRCGLFP&AAnalytics & Reporting

Soft Skills

clear communicationconfident communicationproblem-solvingself-motivatedresults-orientedcontinuous improvementability to presentcomfort with ambiguityindependent resolutionescalation management

Certifications

Bachelor’s degree