IT Support

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as the main escalation point.
• Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices, network access, printers, peripherals, core business applications, SaaS platforms, and collaboration tools.
• Ensures incidents and service requests are logged, triaged, and resolved or escalated per SLAs.
• Acts as the single point of coordination between users and Tier 2/3 IT teams across infrastructure, applications, security, data, and vendors.
• Implements and matures ITSM practices aligned with ITIL, covering incident, request, problem, and change management, as well as knowledge sharing and self-service.
• Tracks and reports on key service metrics like ticket volume, SLA adherence, response times, and user satisfaction, using data to identify recurring issues and opportunities for improvement.
• Leads, coaches, and develops the IT support team, setting performance goals and ensuring resource coverage.
• Manages Jira as the system administrator and product owner, configuring workflows, automations, and access, while supporting scalable service management.
• Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
• Collaborates with infrastructure and security teams to optimize M365 architecture and governance, ensuring usability and security.
• Performs other related duties as assigned.

IT Support Manager

• Lead and Supervise IT team members to ensure timely, effective task execution and high-quality service delivery.
• Define and manage the team’s vision, objectives, and goals.
• Manage team performance through coaching, feedback, and professional development planning, including career path guidance and training.
• Foster a positive and ethical team environment that promotes collaboration, accountability, and high morale.
• Encourage active participation in continuous improvement (Kaizen) and professional development initiatives.
• Ensure compliance with company policies and applicable regulations.
• Serve as the primary IT contact for manufacturing site operations, ensuring alignment with business priorities and technical standards.
• Monitor system performance and implement proactive solutions and lead root cause analysis to prevent recurring issues.
• Develop and execute operational strategies that enhance system reliability, scalability, and efficiency.
• Coordinate and escalate complex issues and outages across team and to upper management.
• Lead the development and implementation of operational strategies and team objectives that support business growth and performance.
• Assist senior IT leadership by executing delegated tasks.
• Support application development efforts and advocate best practices to enhance delivery quality and maintainability.
• Collaborate with global counterparts, including teams in Japan, to align on development goals and share innovations.
• Drive continuous improvement (Kaizen) initiatives to enhance system efficiency, team workflows, and overall user experience; foster teamwide participation in improvement activities.
• Share best practices and collaborate with peer managers and cross-functional teams to promote consistency and innovation.
• Oversee budget activities, including planning, forecasting, and monthly financial reviews.
• Identify cost optimization opportunities and implement initiatives to improve financial efficiency.
• Support strategic financial decision-making through regular reporting and alignment with department objectives.
• Build and maintain strong customer relationships by understanding business needs and delivering quality support
• Proactively identify opportunities to expand business value through IT services
• Ensure high standards of customer satisfaction through responsive and solution-oriented service delivery.

IT Manager – Manufacturing

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Define business and technical architecture solutions to modernize Ford’s Supply Chain.
• Address diverse challenges in N-Tier supplier collaboration, transparency, sustainability, and risk management.
• Work with technologies like Google Cloud Platform, Pega, E2Open, and Resilinc.
• Identify key portfolio capabilities and map global system strategy.
• Evaluate vendors and make buy-vs-build decisions.
• Modernize Ford in-house applications to Google Cloud Platform (GCP).
• Provide enterprise architectural services for Supply Chain Management products.
• Design and consult on solution architecture.
• Develop architectural Points of View for proposed initiatives.
• Collaborate closely with product teams and business partners.
• Formulate strategy and support product lines through interaction with the business community, PDO teams, and other architects.
• Conduct hands-on evaluation of current supply chain operations to design customer-centric solutions.
• Partner with Business Leads, Software Delivery Leads, Product Managers, and Software Engineers in system design and technology evaluation.
• Provide support for application functional, performance, and availability issues.
• Participate in vendor solution evaluation processes.

Enterprise Architect – Supply Chain

• Resolve complex software, systems, and network issues for clients and internal staff
• Troubleshoot LAN, WAN, and other IT environments
• Lead response efforts during major incidents and system outages, coordinating support and communication
• Analyze recurring or high-impact issues and drive root-cause solutions
• Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
• Triage incoming requests, monitor SLAs, and provide backup phone/chat support
• Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
• Conduct on-site customer visits for upgrades, maintenance, and troubleshooting

Help Desk Technician III

• Assist Users with technical issues across a multi-platform environment
• Support of Windows, Android, and iOS devices
• Active Directory Network Troubleshooting
• Understanding of Windows file sharing
• Including but not limited to: Printer installs
• Support of Microsoft line of office products (Outlook, OneDrive, Teams, etc.)
• Replacing Laptop and desktop hardware
• Imaging computers

IT Help Desk

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Lead the preparation of the corporate risk assessment analysis and work with management and those charged with governance in planning audits
• Enhance the company’s control framework by contemplating documentation available to date and establishing and updating internal controls as a result of the risk assessment and business knowledge obtained within this role
• Support the execution of risk assessments for business and product areas, analyze gaps identified and recommend remediation actions for risk gaps
• Define audit scope and design control testing steps to evaluate the adequacy of the control designs and operating effectiveness
• Effectively partner with finance, legal, and cross functional stakeholders to ensure completion of remediation activities agreed upon during audit projects
• Provide guidance to all departments as to control and process best practices and assist with enhancing and establishing policies, implementation of new systems or applications incorporating responses to audit finding or recommendations
• Participate in cross-functional meetings to ensure regulatory and risk issues are properly identified and managed in new and existing product and services
• Lead trainings internally to increase awareness of internal controls
• Coordinate internal audit work performed by third-party firms
• Collaborate and provide recommendations on the future vision of the internal audit function, which includes considerations of resourcing, internal audit methods, and technology enablement
• Leads coordination with the external audit team in supporting the documentation required for internal controls for the annual audit

Internal Audit Manager

• Responsibility of client relationships with a variety of clients.
• Leading multiple teams and providing performance feedback to all members of those teams.
• Anticipating and addressing client concerns and resolving problems as they arise.
• Promoting new ideas and business solutions for extended services to existing clients.
• Continue learning the latest developments and the firm's standards and policies.
• Staying on top of industry developments and their effects on client's competitive position.

Audit Manager – Commercial Services

• Responsibility of client relationships with a variety of clients
• Leading multiple teams and providing performance feedback
• Anticipating and addressing client concerns and resolving problems
• Promoting new ideas and business solutions
• Continue learning latest developments and standards

Audit Manager – Financial Services

• Manage, direct and monitor multiple client engagements
• Schedule and coordinate workflow and staffing for financial audit projects and engagements
• Maintain active communication with clients to manage expectations, ensure satisfaction, and lead change efforts effectively
• Consult, work with, and service client base to make recommendations on business improvement and process improvement and serve as a business advisor to client
• Work with principals and senior managers on proposals and business development activities
• Assist with and/or participate in board presentations
• Understand and manage firm risk on audits and proposals
• Manage, develop, train, and mentor staff on projects and assess performance for engagement and performance meetings
• Participate in recruiting talent to the firm
• Supervise and develop talent on our team
• Attend professional development, networking events and training seminars when required
• Have experience performing Uniform Guidance Compliance audits.

Audit Manager – Not-for-Profit

• Lead production of key reporting including Audit Committees, Risk Management Committee and Regulator updates
• Ensuring timely and accurate content, supported by clear and concise executive messaging
• Be challenged to meet deadlines, directly interact with members of audit management, and provide dynamic feedback to actively improve evolving processes
• Develop and maintain working relationships across the Internal Audit Department to effectively and efficiently serve as an advisor and coordinator of information
• Review of Internal Audit results and maintain awareness of industry and regulatory perspectives to build relevant and timely thematic views that add value to management
• Drive and continuously improve audit department operational practices to ensure appropriate oversight and governance of the Audit Department, including plan change processes, budget management, and complete and timely delivery against operational calendar of activities
• Support the delivery of the annual audit plan
• Ensuring plan comprehensiveness and sufficiency of resources
• Enable transparent processes and communications through collaboration, communication and document repositories
• Manage Internal Audit colleagues through performance development, training, and coaching

Audit Manager – Professional Practices Reporting, Operations

• Direct technical support to others using computer equipment for office applications
• Administer manufacturing unit’s network structure with Windows server, SQL and Deployment Servers capabilities
• Support by completing Ivanti requests and production calls for assistance
• Run and install Ethernet in house cabling and network device structures as needed
• Assist Regional IT Manager with KPI Monitoring, resolution, and escalation
• Plan, coordinate, and implement network security measures
• Troubleshoot Server/PC hardware, software, and network connectivity issues
• Maintain routine SOX requirement forms and procedures
• Monitor daily backup and recovery tapes and systems
• Provide technical support to production, quality, maintenance, shipping, and other departments as needed

Enterprise Architect – AI

• provide hands-on technical support in a mixed office and production floor manufacturing environment
• support end users
• deploy and maintain hardware
• assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms

• Oversee day-to-day IT operations across infrastructure, systems, and end-user support
• Manage and mentor internal IT staff, including Help Desk and Systems Administration personnel
• Serve as the primary escalation point for complex technical and operational issues
• Lead technology planning, roadmap development, and lifecycle management initiatives
• Act as the main IT liaison between business stakeholders, managed service providers, and third-party vendors
• Own vendor management activities, including performance oversight, coordination, and issue resolution
• Collaborate with Sentinel’s Managed Services, Help Desk, and SOC/SIEM teams to ensure effective service delivery
• Support infrastructure and platform transitions, including network standardization and virtualization changes
• Ensure IT operations align with compliance requirements, including government and manufacturing standards
• Maintain documentation, processes, and operational best practices

See all jobs on JobTailor

Claims Compliance Audit Specialist

IT Support Manager

IT Manager – Manufacturing

Permit Engineer

Enterprise Architect – Supply Chain

Help Desk Technician III

IT Help Desk

Project Manager, IT Support

Internal Audit Manager

Audit Manager – Commercial Services

Audit Manager – Financial Services

Audit Manager – Not-for-Profit

Audit Manager – Professional Practices Reporting, Operations

Site IT Support Supervisor

Enterprise Architect – AI

IT Help Desk

IT Manager