IT Support

• Define, maintain, and evolve the enterprise capability model that aligns with business strategy
• Map capabilities to strategic goals, identify maturity gaps and investment priorities
• Establish capability-based planning to guide funding and transformation initiatives
• Design and maintain end-to-end business process models across value streams
• Identify inefficiencies, bottlenecks, and automation opportunities
• Drive process standardization and continuous improvement
• Define enterprise data domains, models, and information flows
• Support analytics, AI, and data-driven decision-making initiatives
• Map value streams and align them with capabilities and processes
• Ensure traceability from strategy to execution
• Support ERP and FSM digital transformation initiatives
• Drive process digitization and integration strategies

Enterprise Architect

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Provide first line response for users requiring assistance with IT issues
• Respond to technical assistance requests via phone, email, and Help Desk management system
• Track issues to resolution and update the internal knowledge base
• Communicate findings with relevant business units
• Escalate more involved problems to appropriate support teams
• Act as a liaison between customers and technical escalation teams

Help Desk Intern

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program.
• Assists with application processes to facilitate accurate and appropriate submissions.
• Follows-up on submitted applications to insure timely billing or adjustment processing.
• Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions.
• Effectively communicating with the patient to obtain documents that must accompany the application.
• Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting.
• Documenting all relevant actions and communication steps in assigned patient accounting systems.
• Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors.
• Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.
• Other job duties as assigned.

Public Benefit Specialist

• Partners with assigned Line of Business, other RCA professionals, and RCA Managers to create, implement, maintain, review or oversee an effective risk management framework
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the Line of Business and the Lines of Defense
• Supports the assessment of the effectiveness of the frameworks in alignment with industry standards, such as NIST, and broader AI governance principles
• Identifies gaps, risks, and areas for improvement in AI governance, risk management, and compliance
• Provides actionable best practices for strengthening the AI governance framework and ensuring alignment with emerging standards, regulatory requirements, and best practices

Senior Audit Project Manager – Technology Audit Manager

• Collaborate with local Infrastructure leadership and pursuit teams to drive successful proposal, pursuit and marketing activities for must-win, strategic pursuits across the region
• Oversight, coordination, and delivery on all aspects of complex proposals involving multiple contributors
• Work with technical teams to brainstorm strategy and messaging
• Create and execute pursuit-specific marketing campaigns
• Develop win plans, identify unique and applicable qualifications, develop content, undertake compliance assurance, and manage the schedule/deadlines/process
• Work with a larger Stantec team of marketing, business development, public relations, and communications professionals to build brand awareness and identify market opportunities for top line growth

Senior Pursuit Specialist, Infrastructure

• Manage a portfolio of demand and projects from the initiation phase to the transition to a steady state; providing leadership to project management and technical resources to enable a scalable, maintainable, and supportable solution.
• Define and evolve the Enterprise Integration strategy, ensuring alignment with business priorities, enterprise architecture, and long‑term technology direction.
• Own and drive the multi‑year integration roadmap, including platform rationalization, modernization, and capability investments.
• Act as a strategic advisor to IT and business leadership on integration patterns, platform choices, and trade‑offs.
• Partner and collaborate across the organization to define and maintain roadmaps to implement an AI-centric ecosystem.
• Lead continuous improvement of end‑to‑end integration lifecycle processes, including intake, estimation, design, build, testing, deployment, and support.
• Standardize and streamline demand intake, prioritization, and triage processes to improve speed‑to‑market and predictability.
• Define and track integration KPIs (cycle time, quality, reuse, cost efficiency, operational stability).
• Use data and insights to drive process refinements, tooling improvements, and operating‑model changes.
• Ensure integrations meet the Gold Standard for security, data privacy, resiliency, performance, and observability standards
• Partner with IT and Business leaders to understand business needs and translate them into scalable integration solutions.
• Manage and inspire a staff that consists of employees and contingents, providing leadership in goals/objectives, performance reviews, and mentorship.

Senior IT Manager – Enterprise Integrations, Operations

• Define and drive execution of infrastructure and IT operations programs aligned with business priorities
• Develop and maintain program roadmaps and delivery plans across IT domains
• Translate business goals into technical requirements, milestones, and deliverables
• Lead end-to-end program execution including planning, scheduling, and risk management
• Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
• Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
• Ensure operational readiness and change coordination within ITIL frameworks
• Track program health, milestones, risks, and KPIs
• Facilitate agile ceremonies and cross-functional planning
• Communicate clearly with technical and business stakeholders
• Drive continuous improvement and automation initiatives

Technical Product Manager – IT Infrastructure & Operations

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Drafting and negotiating standby LC language, partnering with Relationship Managers, Credit, Legal, Compliance, and clients to align transaction needs with internal policies and risk standards.
• Managing the full standby LC lifecycle —from structuring and issuance through amendments, draws, confirmations, advising, and releases.
• Handling complex standby LC structures, including syndicated transactions, direct-pay / IRB support, and counter or counter‑counter standby LCs.
• Confirming credit approvals, client line setup, and required documentation before proceeding with issuance, amendments, or other key lifecycle actions.
• Applying ISP98 and/or UCP 600 rules to support drafting, amendments, and draw processing; clearly explaining rule-driven requirements to stakeholders.
• Reviewing presentations and drawing documents for compliance with LC terms, identifying discrepancies, communicating decisions, and coordinating timely resolution.
• Managing a high-volume portfolio (20–30 active transactions at any given time) while balancing multiple priorities, deadlines, and stakeholder needs.
• Serving as a key point of contact for clients, beneficiaries, relationship managers, and internal/external counsel on LC drafting, amendment, and draw-related matters.
• Identifying, escalating, and resolving operational risks and exceptions, while providing clear status updates and reporting on trends, escalations, and portfolio activity.
• Supporting a quality‑driven environment, where work is reviewed through QC and audit processes and continuous improvement is encouraged.

Senior Standby Letter of Credit Specialist – Operations

• Define and lead the multi-year strategy for the threat intelligence program aligned with the organization's risk appetite and business objectives.
• Identify capability gaps, prioritize initiatives (e.g., automation, dark web monitoring, intel fusion), and build a roadmap for maturity.
• Collaborate with leadership across Security Operations, Risk, and IT to ensure strategic alignment and measurable outcomes.
• Lead the Threat Intelligence team in identifying, analyzing, and reporting on cyber threats, adversaries, and vulnerabilities relevant to our organization.
• Develop and mature the organization’s threat intelligence program, including frameworks, policies, and procedures.
• Integrate intelligence findings into security operations, incident response, vulnerability management, and risk assessments.
• Oversee the development of threat intelligence products such as alerts, briefs, and reports tailored to stakeholders at various levels.
• Collaborate with SOC, Incident Response, Risk, Vulnerability Management, and executive leadership to provide actionable threat insights.
• Maintain relationships with external threat intelligence providers, ISACs, government entities, and industry peers.
• Lead intelligence-driven threat hunting and enrichment of security alerts with contextual data.
• Provide mentorship and guidance to team members, fostering skill development and growth.
• Ensure compliance with applicable regulations and data privacy requirements related to intelligence collection and use.
• Oversee day-to-day threat intelligence collection, analysis, and dissemination activities, ensuring timely and actionable outputs.
• Supervise the creation of threat assessments, actor profiles, and intelligence reports that inform defense strategies and executive decision-making.
• Ensure integration of threat intel into incident response, threat hunting, and vulnerability management functions.
• Establish and maintain trusted partnerships with internal teams and external sources such as ISACs, government agencies, vendors, and peer organizations.
• Promote cross-functional threat intelligence sharing to enhance situational awareness and early warning capabilities.
• Represent the organization in intelligence-sharing communities and influence standards or best practices when possible.
• Expand Global threat intelligence briefing and participate in Cyber Security Awareness activities.
• Lead and participate in active incident response activities as needed and on-call.

IT Manager, Threat Intelligence

• Provide systems support to all areas of the profit center’s client interactions
• Manage master data, including creation, updates, deletions, and ongoing data integrity
• Oversee dealer onboarding processes, ensuring accurate system setup and alignment with operational standards
• Review and validate system configurations for new and existing users, making adjustments and corrections as needed
• Provide quality assurance for imported data and ensure consistency across systems
• Assist in the development and delivery of reports, dashboards, and data analysis to support business decisions
• Support the data warehouse by identifying and revising reporting requirements in collaboration with stakeholders
• Evaluate, test, and implement new or upgraded software systems; contribute to strategic decisions regarding system enhancements
• Communicate with carriers to provide accurate data, resolve discrepancies, and support operational needs
• Collaborate with external agencies to provide rate development support using current structures, product data, and custom reporting
• Recommend and implement process improvements to enhance operational efficiency and data accuracy
• Handle confidential data and information in accordance with company policies and compliance standards
• Engage in continuous personal and professional development to stay current with industry trends and technologies

Systems Support Specialist

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Lead and mentor the infrastructure team, providing technical mentorship, workload prioritization, and professional development
• Collaborate with managers and cross-functional teams to ensure clear paths for handling blocking issues and smooth service delivery
• Coordinate vendor relationships, contracts, and budgets related to infrastructure services
• Lead key infrastructure initiatives, including but not limited to system upgrades, migrations, acquisition integrations, and technology modernization projects
• Define and contribute to the infrastructure roadmap, ensuring alignment with business objectives and new technologies
• Manage the composition, implementation, and continuous operations of core infrastructure, covering servers, networks, storage, and cloud services
• Monitor and optimize performance, availability, and capacity across environments
• Maintain standardized processes across nVent sites to ensure consistent infrastructure operations
• Run vulnerability remediation processes, including planning and patching across infrastructure systems
• Coordinate responses to infrastructure-related security alerts and incidents, working with the Cyber Security team and other collaborators as necessary
• Address and remediate audit findings, ensuring infrastructure controls align with corporate and regulatory standards
• Ensure disaster recovery and business continuity capabilities remain tested and operational
• Maintain detailed infrastructure documentation including architecture diagrams, SOPs, and asset inventories

IT Infrastructure Manager II

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Architect the network: Install and maintain the computer systems and network infrastructure that power our daily operations.
• Bridge the gap: Work closely with our engineering team to implement and maintain "crossover" systems that blend traditional Audio/Video with modern IT infrastructure.
• Power the production: Support and maintain the automation systems that keep our On-Air and Live Production running without a hitch.
• Guard the gates: Aid in the implementation of robust computer and network security policies to keep our data and broadcasts safe.
• Keep us current: Manage software licensing and ensure all systems are updated and optimized for peak performance.
• Support the mission: Act as one of the primary points of contact for corporate IT and help maintain our internal trouble ticket system, supporting everyone from News and Production to Sales.
• Go where the action is: Provide technical assistance for remote broadcasts, ensuring our team can deliver high-quality content from anywhere.

Broadcast/IT Engineer

Broadcast/IT Engineer – KTTC/KBJR

• Lead the audit coverage strategy for Digital Assets (including custody, tokenization, blockchain enabled platforms), Money Movement (payments, wires, ACH, RTP, wallets), and Artificial Intelligence (AI/ML models, GenAI use cases, decision automation)
• Oversee audits assessing governance, risk management, controls, and regulatory compliance across these domains, including integration with Technology Risk, Model Risk Management, Data Risk, and Financial Crime frameworks.
• Act as a subject matter leader for emerging risks, translating regulatory guidance, industry developments, and supervisory feedback into actionable audit coverage.
• Supervise audit teams to ensure audits are completed timely, within budget, and meet CAS quality and documentation standards.
• Partner closely with Independent Risk Management, Compliance, and Business Line leadership to drive risk focused dialogue and influence sustainable control improvements.
• Serve as a risk stripe owner or co-owner for Digital Assets, AI, and/or Money Movement risks, as assigned, and support broader CAS initiatives.
• Coordinating with the Audit Director in developing and driving execution of the risk-based Annual Audit Plan for Digital Assets, Money Movement, and Artificial Intelligence.
• Driving progress of audit engagements against plan and schedule and working with Audit Managers to make necessary adjustments.
• Driving board, committee and other stakeholder reporting for completeness, consistency with other internal audit material and accuracy of the most up-to-date information.
• Monitoring ongoing progress and remediation by management for all outstanding Digital Assets, Money Movement, and Artificial Intelligence issues across the enterprise and supporting other Senior Audit Managers.
• Develop and deepen relationships through regular interactions with key internal and external stakeholders that include but are not limited to: senior management; internal control partners; external auditors; external subject matter experts; and industry peers.
• Collaborating across the three lines of defense regarding business processes, risks, and controls.
• Drive automation and data analytics opportunities within their portfolio.

Senior Audit Manager – Digital Assets, Money Movement, AI

• Lead a team responsible for the design, delivery, and continuous improvement of software solutions.
• Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions.
• Own the end-to-end strategy, design, and delivery of conversational AI platforms.
• Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX, and GCP services.
• Manage and mentor a team of developers and engineers, including remote team members.
• Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation.
• Collaborate with cross-functional stakeholders to align solutions with business needs.
• Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards.
• Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure.
• Monitor system performance, usage analytics, and continuously improve chatbot effectiveness.
• Drive adoption of best practices in software engineering, DevOps, and agile methodologies.

IT Manager

• Lead production of key reporting including Audit Committees, Risk Management Committee and Regulator updates
• Ensuring timely and accurate content, supported by clear and concise executive messaging
• Be challenged to meet deadlines, directly interact with members of audit management, and provide dynamic feedback to actively improve evolving processes
• Develop and maintain working relationships across the Internal Audit Department to effectively and efficiently serve as an advisor and coordinator of information
• Review of Internal Audit results and maintain awareness of industry and regulatory perspectives to build relevant and timely thematic views that add value to management
• Drive and continuously improve audit department operational practices to ensure appropriate oversight and governance of the Audit Department, including plan change processes, budget management, and complete and timely delivery against operational calendar of activities
• Support the delivery of the annual audit plan
• Ensuring plan comprehensiveness and sufficiency of resources
• Enable transparent processes and communications through collaboration, communication and document repositories
• Manage Internal Audit colleagues through performance development, training, and coaching

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