Operations Systems Support Specialist

Roers Companies

Operations Systems Support Specialist providing day-to-day support for operational systems at Roers Companies. Managing system functionality, vendor coordination, and user support in a remote setting.

Posted 6/9/2026full-timeRemote • Arizona, Colorado, Florida, Minnesota, North Carolina, North Dakota, Texas, Utah, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $57,855 - $76,100 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
Support system configuration updates as needed.
Assist with data imports and exports between Yardi Voyager and integrated systems.
Support report requests and troubleshoot reporting issues.
Escalate complex issues when needed and follow through to resolution.
Track support requests and communicate updates with internal teams.
Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
Submit, monitor, and follow up on vendor support requests.
Maintain strong vendor relationships to support timely responses and issue resolution.
Assist with system upgrades, updates, and release testing.
Help ensure integrations between systems are functioning as expected.
Report recurring issues and assist with identifying long-term solutions.
Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
Create and update user guides and support materials.
Assist with onboarding and training new system users.
Review and update documentation to ensure ongoing accuracy.
Build knowledge of how operational teams use systems in day-to-day workflows.
Identify opportunities to improve user experience and system processes.
Share feedback from users and recurring support trends with internal teams.
Stay informed on system updates and enhancements for supported platforms.
Assist with testing and user acceptance activities for system changes and updates.
Support operational teams in adopting system changes and updates.
Support business initiatives by continuously looking for AI products and implementing throughout the company.

Requirements

What you’ll need

Associate or Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered.
2+ years of experience supporting ERP, property management, or other business-critical software systems.
Experience supporting Yardi Voyager or comparable property management software preferred.
Experience in property management, multifamily housing, or affordable housing environments preferred.
Ability to train and support users with varying levels of technical experience.
Technical Competencies
Experience with Yardi Voyager (preferred) or comparable ERP/property management systems.
Knowledge of RentCafe, CRM Systems, or related property management technology platforms preferred.
System troubleshooting and support ticket management.
Basic understanding of system integrations and data flow between platforms.
Report support and troubleshooting.
Experience supporting software upgrades, testing, and system updates.
Ability to create and maintain system documentation and user guides.
Proficiency with Microsoft Office, including Excel.

Benefits

Comp & perks

Health Plans - Medical, dental, vision, FSA, and HSA
Family Leave - Paid birth & bonding leave
Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
401(K) - 3% company contribution, 100% vested after 2 years of employment
Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
Health and Wellness - fitness membership reimbursement program
Free stays in Roers’ properties guest suites
Rent Discount - 20% discount for employees living in Roers Companies properties
Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
Charitable Match Program – Roers matches employee donations to charitable organizations
Professional Development Opportunities
Employee Assistance Programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Yardi VoyagerRentCafesystem troubleshootingsupport ticket managementsystem integrationsdata flowreport supportsoftware upgradessystem updatesMicrosoft Office

Soft Skills

user trainingcommunicationproblem-solvingvendor relationship managementdocumentationuser experience improvementteam collaborationfeedback sharingonboardingsupport

Certifications

Associate degreeBachelor’s degreeInformation SystemsBusiness AdministrationComputer Science