Roers Companies

IT Support

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

Compliance

• Process and track move-in applications, ensuring all files are reviewed, verified, and approved within 3–5 business days of submission.
• Process and track annual recertifications, ensuring all files are reviewed, verified and approved within 30 days of the annual recertification effective date.
• Collect, verify, and input applicant income, asset, and household information in compliance with program guidelines.
• Ensure move-in files are complete, accurate, and ready for compliance review and approval prior to lease signing.
• Communicate directly with applicants, residents and site teams to request missing or clarifying documentation.
• Partner with property management staff to support timely move-ins and occupancy goals.
• Maintain accurate and organized records in property management and compliance systems.
• Track application status and provide regular updates to Compliance Leadership, property staff, and regional managers.
• Assist in preparing move-in files for investor, state agency, or internal audits.
• Contribute to the timely and accurate completion of required annual compliance reports, as assigned.
• Collaborate with senior compliance and managers to resolve deficiencies quickly and maintain compliance standards.
• Provide guidance to site teams on program requirements and compliance processes as needed.
• Take on additional projects and duties as assigned to meet business needs.

Compliance Specialist

Manager

• Maintain the physical and financial integrity of each property to maximize return on investment, ensuring alignment with company mission and performance objectives.
• Lead, mentor, and support property management teams across the portfolio.
• Ensure effective day-to-day operations including adherence to scopes of work, budget compliance, and execution of company policies and procedures.
• Oversee the creation and management of annual operating budgets. Monitor financial performance and ensure accurate and timely completion of financial reports.
• Drive lease-up efforts for new developments and manage occupancy strategies across the portfolio to maximize revenue and minimize vacancy costs.
• Develop and implement marketing strategies and rent structures that support revenue goals and market positioning of each asset.
• Identify opportunities for operational efficiency or team development. Recommend and implement strategies to improve performance and resolve issues proactively.
• Establish and maintain strong working relationships with owners, vendors, residents, and internal departments. Ensure timely, clear, and professional communication.

Regional Property Manager

Systems Engineer

• Manage system configuration, user setup, permissions, and ongoing maintenance
• Serve as primary liaison with Yardi and other software vendors, including submitting and tracking support tickets
• Maintain strong vendor relationships to ensure responsive support
• Support data imports and exports between Yardi Voyager and other integrated systems
• Assist with system upgrades and testing
• Support custom report requests and troubleshoot reporting issues
• Assist in implementation of new software platforms and enhancements
• Serve as system subject matter expert following implementation
• Validate data integrity and ensure integrations between systems function as intended
• Support system testing, user acceptance testing (UAT), and issue resolution
• Collaborate cross-functionally to ensure seamless system adoption
• Develop and maintain standard operating procedures (SOPs)
• Create user guides and training materials
• Assist in onboarding and training new system users
• Monitor and update existing documentation to ensure accuracy
• Propose improvements to workflows and documentation as processes evolve
• Learn and understand how various business lines utilize core systems
• Identify workflow inefficiencies and recommend improvements
• Stay current on system capabilities and enhancements
• Partner with vendors to understand best practices
• Support change management initiatives related to system improvements

Operations Systems Support Specialist

Compliance Specialist

Regional Property Manager

Financial Systems Analyst