Roers Companies

Systems Engineer

• Manage system configuration, user setup, permissions, and ongoing maintenance
• Serve as primary liaison with Yardi and other software vendors, including submitting and tracking support tickets
• Maintain strong vendor relationships to ensure responsive support
• Support data imports and exports between Yardi Voyager and other integrated systems
• Assist with system upgrades and testing
• Support custom report requests and troubleshoot reporting issues
• Assist in implementation of new software platforms and enhancements
• Serve as system subject matter expert following implementation
• Validate data integrity and ensure integrations between systems function as intended
• Support system testing, user acceptance testing (UAT), and issue resolution
• Collaborate cross-functionally to ensure seamless system adoption
• Develop and maintain standard operating procedures (SOPs)
• Create user guides and training materials
• Assist in onboarding and training new system users
• Monitor and update existing documentation to ensure accuracy
• Propose improvements to workflows and documentation as processes evolve
• Learn and understand how various business lines utilize core systems
• Identify workflow inefficiencies and recommend improvements
• Stay current on system capabilities and enhancements
• Partner with vendors to understand best practices
• Support change management initiatives related to system improvements

Financial Systems Analyst