Help Desk Intern

New Charter Technologies

Help Desk Intern at New Charter Technologies providing technical support to users. Handling IT issues and escalating problems to senior support teams while learning various technologies.

Posted 6/6/2026internshipFlorida, Minnesota • 🇺🇸 United StatesEntry Level💰 $18 per hourWebsite

Tech Stack

Tools & technologies

FirewallsSwitchingVMware

About the role

Key responsibilities & impact

Provide first line response for users requiring assistance with IT issues
Respond to technical assistance requests via phone, email, and Help Desk management system
Track issues to resolution and update the internal knowledge base
Communicate findings with relevant business units
Escalate more involved problems to appropriate support teams
Act as a liaison between customers and technical escalation teams

Requirements

What you’ll need

Familiarity with Windows Desktop and Server operating systems
Knowledge of Active Directory
Proficiency in Microsoft Lync and Exchange
Experience with Office applications
Understanding of VMWare and backup solutions
Knowledge of firewalls and network switching
Ability to handle remote monitoring and support tasks
Organizational and time management skills
Problem-solving abilities
Telephone confidence
Written and verbal communication skills

Benefits

Comp & perks

Flexible schedule
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows Desktop operating systemsWindows Server operating systemsActive DirectoryMicrosoft LyncMicrosoft ExchangeOffice applicationsVMWarebackup solutionsfirewallsnetwork switching

Soft Skills

organizational skillstime management skillsproblem-solving abilitiestelephone confidencewritten communication skillsverbal communication skills