New Charter Technologies

IT Support

• Provide first line response for users requiring assistance with IT issues
• Respond to technical assistance requests via phone, email, and Help Desk management system
• Track issues to resolution and update the internal knowledge base
• Communicate findings with relevant business units
• Escalate more involved problems to appropriate support teams
• Act as a liaison between customers and technical escalation teams

Help Desk Intern

Cloud Engineer

• Design, implement, and manage security controls for AI platforms and cloud environments used by Cyber74 clients (Microsoft 365 Copilot, Azure OpenAI, Google Workspace AI, and similar)
• Configure and tune Data Loss Prevention (DLP) policies to prevent sensitive data exposure through AI tools and integrations
• Develop and maintain alerting rules to detect abuse, anomalous behavior, and policy violations within AI-enabled platforms
• Identify, remediate, and track security misconfigurations across AI and cloud environments using industry frameworks and tooling
• Conduct security assessments of client AI deployments to identify gaps, risks, and areas for hardening
• Collaborate with the vCISO and compliance teams to incorporate AI security considerations into broader client security programs
• Document findings, configurations, and procedures; produce clear reports for both technical and executive audiences
• Monitor the evolving AI security landscape and recommend new controls, tools, or policies as AI capabilities and threats develop
• Support pre-sales and scoping conversations by contributing technical expertise to proposals and client discussions

Security – AI Cloud Engineer

Compliance

• Personally lead and execute compliance engagements for clients
• Serve as the primary hands-on point of contact for client compliance work
• Conduct gap analyses, readiness assessments, and risk reviews directly with clients
• Develop, write, and maintain client-facing policies, procedures, and control documentation
• Help build and continuously refine Cyber74's internal compliance frameworks
• Mentor and guide junior compliance staff
• Collaborate with internal security engineers and vCISO team members
• Track regulatory and framework updates
• Support business development by contributing to proposals and client presentations

Compliance Team Lead

Engineer

• Work from Element’s centralized Service Center or remotely to support client environments
• Support desktops, virtual environments, and co-located systems in collaboration with service teams
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems
• Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage)
• Provide daily customer interaction with a professional and positive attitude
• Attend team meetings and improve technical skills continuously
• Manage ticket resolution, follow-ups, and proactive reviews of client systems

Tier 1 Service Desk Engineer

Business Development Rep

• Develop and execute a go-to-market strategy for New Charter's AI solutions and services.
• Identify, qualify, and close new business opportunities with enterprise and mid-market clients seeking AI adoption and integration support.
• Serve as a subject matter expert and trusted advisor to clients navigating AI strategy, tooling, and implementation.
• Collaborate with technical teams to scope and price AI enablement engagements.
• Build relationships with AI technology vendors and ecosystem partners to enhance NCT's solution offerings.
• Partner with marketing to develop AI-focused content, case studies, and demand generation campaigns.
• Educate internal sales teams on AI enablement offerings and positioning.
• Represent New Charter at industry events, webinars, and partner forums related to AI and digital transformation.
• Maintain pipeline data and forecasting accuracy within the CRM.

Help Desk Intern

Security – AI Cloud Engineer

Compliance Team Lead

Tier 1 Service Desk Engineer

Business Development Manager, AI