New Charter Technologies

IT Support

• Provide first line response for users requiring assistance with IT issues
• Respond to technical assistance requests via phone, email, and Help Desk management system
• Track issues to resolution and update the internal knowledge base
• Communicate findings with relevant business units
• Escalate more involved problems to appropriate support teams
• Act as a liaison between customers and technical escalation teams

Help Desk Intern

Cloud Engineer

• Design, implement, and manage security controls for AI platforms and cloud environments used by Cyber74 clients (Microsoft 365 Copilot, Azure OpenAI, Google Workspace AI, and similar)
• Configure and tune Data Loss Prevention (DLP) policies to prevent sensitive data exposure through AI tools and integrations
• Develop and maintain alerting rules to detect abuse, anomalous behavior, and policy violations within AI-enabled platforms
• Identify, remediate, and track security misconfigurations across AI and cloud environments using industry frameworks and tooling
• Conduct security assessments of client AI deployments to identify gaps, risks, and areas for hardening
• Collaborate with the vCISO and compliance teams to incorporate AI security considerations into broader client security programs
• Document findings, configurations, and procedures; produce clear reports for both technical and executive audiences
• Monitor the evolving AI security landscape and recommend new controls, tools, or policies as AI capabilities and threats develop
• Support pre-sales and scoping conversations by contributing technical expertise to proposals and client discussions

Security – AI Cloud Engineer

Compliance

• Personally lead and execute compliance engagements for clients
• Serve as the primary hands-on point of contact for client compliance work
• Conduct gap analyses, readiness assessments, and risk reviews directly with clients
• Develop, write, and maintain client-facing policies, procedures, and control documentation
• Help build and continuously refine Cyber74's internal compliance frameworks
• Mentor and guide junior compliance staff
• Collaborate with internal security engineers and vCISO team members
• Track regulatory and framework updates
• Support business development by contributing to proposals and client presentations

Help Desk Intern

Security – AI Cloud Engineer

Compliance Team Lead