New Charter Technologies

Cloud Engineer

• Serve as escalation support for Tier 1 cloud-related tickets
• Administer and maintain Azure infrastructure resources
• Support Microsoft 365 tenant configuration and issue resolution
• Troubleshoot identity, MFA, and Conditional Access issues
• Manage RBAC role assignments under established standards
• Execute cloud configuration changes following documented processes
• Assist in developing and maintaining PowerShell scripts
• Document solutions and contribute to process improvement
• Collaborate with Tier 3 engineers on complex escalations

L2 Cloud Engineer

Support Engineer

• Serve as first-level technical support for incoming service requests and incidents via the help desk and service boards
• Answer incoming support calls as the top priority and deliver a positive client experience
• Provide IT support for customers using Microsoft operating systems and Microsoft applications
• Gather initial information, troubleshoot issues, and document findings clearly and accurately in service tickets
• Perform initial troubleshooting on workstations and printers with a target resolution time of under 15 minutes
• Assist with virus and malware detection and remediation
• Initiate initial calls with Internet Service Providers (ISPs) when needed
• Monitor service boards and escalate tickets to appropriate teams for scheduling and resolution
• Follow up on open tickets to ensure timely resolution and clear communication
• Communicate with clients and internal team members regarding progress, next steps, and resolution status
• Monitor fax folders and other designated systems
• Maintain accurate documentation, configurations, and ticket updates
• Escalate issues appropriately using sound judgment
• Assist coworkers and support urgent service requests when necessary
• Perform other related duties as assigned

Support Engineer, Tier 1

Attorney

• Draft, review, negotiate, and manage a high volume of agreements, including: Master Service Agreements (MSAs), Statements of Work (SOWs), Vendor and supplier agreements, SaaS, licensing, and technology contracts, Customer-facing MSP agreements
• Own and streamline NDA management (customer, vendor, acquisition-related)
• Provide practical risk assessments and redlines aligned with business objectives
• Legal entity & corporate governance for 30+ subsidiary brands, including: Entity maintenance and compliance, Corporate records, resolutions, and filings, Coordination with outside counsel as needed
• Support integration and ongoing governance of newly acquired entities
• Own and maintain New Charter Technologies legal data rooms, including corporate document and contract repositories, along with acquisition and diligence materials
• Improve legal processes, templates, and playbooks to scale efficiently
• Serve as the internal point of contact for audits, due diligence, and information requests
• Support M&A transactions from a process and diligence perspective, including: Reviewing and organizing diligence materials, Supporting contract reviews and assignment/consent analysis, Coordinating with external counsel and internal stakeholders
• Provide legal guidance on routine legal matters across the organization
• Serve as a trusted advisor to leadership on contract, governance, and compliance questions
• Route and triage HR-related disputes in partnership with HR and external counsel
• Support incident response efforts related to cybersecurity breaches, including coordination with Security, Insurance, and outside counsel
• Assist with regulatory and compliance issues relevant to MSPs (data protection, privacy, customer obligations)
• Partner closely with Sales, Finance, and Operations to enable revenue while managing risk

Senior Corporate Attorney

IT Support

• Closing out advanced and escalated helpdesk tickets quickly and efficiently
• Providing mentorship and guidance to helpdesk technicians on escalated tickets
• Handling onsite requests including system outages, printer failures, network issues, bandwidth problems, workstation and server failures
• Following troubleshooting best practices and escalation policies
• Demonstrating a strong sense of customer service
• Documenting time and work clearly and accurately in the ticketing system
• Staying up-to-date on current technology
• Overseeing multiple clients as their "Lead", ensuring well-maintained environments.

Senior IT Engineer

Security Operations

• Provide elevated Security Operations Center (SOC) support
• Monitor, investigate, report, and respond to suspicious or malicious activity
• Conduct deeper incident investigations using SIEM, EDR, and other security telemetry
• Analyze phishing emails for malicious indicators and provide remediation recommendations
• Maintain and enhance standard operating procedures (SOPs)

SOC Analyst II

Security Engineer

• Provide virtual Chief Information Security Officer (vCISO) services to clients
• Lead information security governance, risk, and compliance initiatives
• Conduct cybersecurity readiness assessments, gap analyses, and maturity assessments
• Develop, review, and refine client security policies, standards, and procedures
• Prepare and deliver client-facing security reporting and executive summaries

Security and Compliance Consultant

• Learn and be responsible for a variety of IT related tasks
• Provide first line response for users requiring assistance
• Respond to requests for technical assistance via phone, email
• Track issues to resolution and update the internal knowledge base
• Escalate complex problems to Tier 2 and Tier 3 Support Teams

Help Desk Intern

Technical Account Manager

• Serve as the relationship owner for assigned customer accounts.
• Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams.
• Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions.
• Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings.
• Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions.
• Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention.
• Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction.
• Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution.
• Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management.
• Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems.
• Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history.
• Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed.
• Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction.
• Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success.

Manager

• Partner with HRBPs and leaders to align compensation philosophies, structures, salary ranges, and incentive programs.
• Support job evaluations, market benchmarking, pay equity discussions, and annual compensation planning.
• Help develop compensation guidelines and governance that promote fairness, consistency, and compliance.
• Lead and oversee benefits administration, renewals, vendor relationships, and integrations for new acquisitions.
• Ensure benefits compliance with applicable federal, state, and local regulations.
• Provide data, reporting, and insights to inform total rewards decisions.
• Coach and develop the Benefits Specialist and serve as a trusted advisor to leadership.