New Charter Technologies

DevOps Engineer

• Serve as the primary security resource for engineering teams in direct close coordination with information security teams, advising on design decisions, authentication patterns, and API security as features are built rather than after the fact
• Conduct lightweight, developer-friendly threat modeling for new features and services, right-sized to the actual audience and risk profile (internal vs. public-facing)
• Lead collaboration between engineering and information security teams through architecture and code reviews with actionable, specific guidance that helps teams ship, not slow down
• Responsible for remediation and enforcement of security standards as set forth by the information security team
• Define and maintain a tiered security standard that distinguishes expectations for internal tooling vs. production SaaS vs. public-facing products
• Engage constructively with the enterprise security organization, translating between compliance and governance language and the engineering team's operational reality
• Responsible for adherence to GitHub Advanced Security (GHAS) configuration and security standards through ongoing tuning across code scanning, secret scanning, Dependabot, and security campaigns within GitHub Enterprise
• Integrate security tooling into CI/CD pipelines as policy-as-code feedback loops, not manual gates
• Develop and maintain GitHub Actions workflows with reusable, security-enforcing components
• Drive remediation velocity metrics and coverage reporting across engineering teams
• Collaborate with information security teams to assess and secure workloads across both Cloudflare and Azure, including Cloudflare Workers, Access policies, WAF, and Zero Trust for public-facing infrastructure, and Azure security controls (Managed Identities, Key Vault, Defender, IAM) for internal and opco-facing services
• Apply platform-appropriate security controls as our architecture spans both environments, calibrating to the risk profile of each workload
• Evaluate and harden authentication flows, API security patterns, and service-to-service trust boundaries across Cloudflare and Azure environments
• Contribute to container and cloud workload security as infrastructure patterns evolve
• Contribute to internal security tooling, automation, and integrations using Python and/or Go
• Build security utilities such as vulnerability aggregation pipelines, policy enforcement tooling, or developer-facing security dashboards
• Collaborate with information security and engineering teams on secure service design patterns, OAuth 2.0/OIDC flows, and API security controls
• Support SOC 2 readiness as the product matures toward public customers, mapping application security controls to Trust Services Criteria
• Triage and prioritize vulnerability findings based on actual business risk rather than CVSS scores alone, distinguishing real issues from noise in a SaaS-native environment
• Partner with GRC and the enterprise security organization on evidence collection and audit preparation, without allowing compliance prep to dominate engineering time.

DevSecOps Engineer

Manager

• Own the strategic partnership with ScalePad and the broader client engagement technology solutions
• Align platform capabilities with New Charter’s Client Engagement Framework and long-term strategy
• Drive efforts to close gaps in functionality, integration, and automation
• Define and enforce standard engagement expectations across all OpCos
• Develop and execute a company-wide adoption playbook
• Standardize and scale Client Business Review (CBR) best practices across the platform
• Own the end-to-end client sentiment strategy, including tools, processes, and data integrity
• Develop reporting frameworks that connect client engagement to Net Revenue Retention (NRR) and renewal rates
• Own the roadmap, milestones, and delivery of client engagement solutions

Manager, Client Engagement Systems – Performance

Application Engineer

• Serve as the primary security resource for engineering teams in direct close coordination with information security teams, advising on design decisions, authentication patterns, and API security as features are built rather than after the fact
• Conduct lightweight, developer-friendly threat modeling for new features and services, right-sized to the actual audience and risk profile (internal vs. public-facing)
• Lead collaboration between engineering and information security teams through architecture and code reviews with actionable, specific guidance that helps teams ship, not slow down
• Responsible for remediation and enforcement of security standards as set forth by the information security team
• Define and maintain a tiered security standard that distinguishes expectations for internal tooling vs. production SaaS vs. public-facing products
• Engage constructively with the enterprise security organization, translating between compliance and governance language and the engineering team's operational reality
• Responsible for adherence to GitHub Advanced Security (GHAS) configuration and security standards through ongoing tuning across code scanning, secret scanning, Dependabot, and security campaigns within GitHub Enterprise
• Integrate security tooling into CI/CD pipelines as policy-as-code feedback loops, not manual gates
• Develop and maintain GitHub Actions workflows with reusable, security-enforcing components
• Drive remediation velocity metrics and coverage reporting across engineering teams
• Collaborate with information security teams to assess and secure workloads across both Cloudflare and Azure, including Cloudflare Workers, Access policies, WAF, and Zero Trust for public-facing infrastructure, and Azure security controls (Managed Identities, Key Vault, Defender, IAM) for internal and opco-facing services
• Apply platform-appropriate security controls as our architecture spans both environments, calibrating to the risk profile of each workload
• Evaluate and harden authentication flows, API security patterns, and service-to-service trust boundaries across Cloudflare and Azure environments
• Contribute to container and cloud workload security as infrastructure patterns evolve
• Contribute to internal security tooling, automation, and integrations using Python and/or Go
• Build security utilities such as vulnerability aggregation pipelines, policy enforcement tooling, or developer-facing security dashboards
• Collaborate with information security and engineering teams on secure service design patterns, OAuth 2.0/OIDC flows, and API security controls
• Support SOC 2 readiness as the product matures toward public customers, mapping application security controls to Trust Services Criteria
• Triage and prioritize vulnerability findings based on actual business risk rather than CVSS scores alone, distinguishing real issues from noise in a SaaS-native environment
• Partner with GRC and the enterprise security organization on evidence collection and audit preparation, without allowing compliance prep to dominate engineering time

Application Security Engineer

IT Support

• Provide support for end users via phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, printers, and common business software
• Support basic networking issues such as connectivity, VPN, and DNS problems
• Handle user onboarding and offboarding including email setup, permissions, and workstation configuration
• Collaborate with other team members to ensure quick resolution and knowledge sharing
• Troubleshoot firewalls, switches, and other networking equipment
• Follow and implement security best practices across client environments
• Communicate effectively with clients, explaining technical solutions in clear, non-technical terms
• Maintain detailed documentation of work performed in ticketing and documentation systems

IT Helpdesk Analyst

Full-stack Engineer

• Design, develop, test, document, and maintain custom applications and extensions within Dynamics 365 Business Central
• Interpret functional requirements and produce technical specifications and development estimates
• Customize ERP components including forms, workflows, reports, and data structures
• Execute database conversions, defect remediation, and technical issue resolution
• Develop and maintain SQL/TSQL queries and relational database structures
• Utilize Azure DevOps and version control systems to manage deployments and source code
• Collaborate with project managers and cross-functional team members to meet delivery timelines

Senior Software Engineer – Microsoft D365 Business Central

Consultant

• Lead client discovery and solution design workshops
• Configure Dynamics 365 Business Central modules including Finance, Procurement & Sourcing, Planning, and Inventory Management
• Develop and maintain Solution Design Documents (SDDs) and Functional Design Documents (FDDs)
• Create Functional Specifications for customizations and integrations
• Oversee system setup, initialization, and configuration
• Lead data extraction, transformation, validation, and migration of master and transactional data
• Design and execute test scripts, Conference Room Pilots (CRPs), and User Acceptance Testing (UAT) sessions
• Develop user guides and deliver end-user training
• Validate deployments and confirm solution alignment with project objectives
• Provide ongoing customer support and optimization recommendations

Senior Functional Consultant – Microsoft Dynamics 365 Business Central

Cloud Engineer

• Serve as escalation support for Tier 1 cloud-related tickets
• Administer and maintain Azure infrastructure resources
• Support Microsoft 365 tenant configuration and issue resolution
• Troubleshoot identity, MFA, and Conditional Access issues
• Manage RBAC role assignments under established standards
• Execute cloud configuration changes following documented processes
• Assist in developing and maintaining PowerShell scripts
• Document solutions and contribute to process improvement
• Collaborate with Tier 3 engineers on complex escalations