IT Support

• Drive Technical Design for the Hospitality Transformation
• Manage and contribute to a comprehensive knowledge base that documents both the current and future state of the Hospitality Platform.
• Collaborate with Architecture and Program Teams to Support Cloud Governance
• Define, govern, and monitor non‑functional requirement (NFR) strategies—such as reliability, performance, security, scalability, and cost efficiency—along with corresponding compliance KPIs and reporting mechanisms.
• Track and report on knowledge‑base adoption and compliance KPIs at both the knowledge‑stream level and across product and business units.
• Conduct studies and develop recommendations to enhance self‑service learning capabilities across knowledge streams, including development and operational documentation such as how‑to guides and troubleshooting resources.

Lead Enterprise Architect

• Supports the IT Operations team within the Corporate Services department
• Serves as the first point of contact for IT incidents and service requests

IT Help Desk Specialist

• Handle advanced software troubleshooting and hardware diagnostics
• Provide remote assistance with occasional on-site visits
• Collaborate on IT projects such as software rollouts and hardware upgrades

Helpdesk Engineer II

• Shape how data enters and moves through systems
• Influence platform and infrastructure decisions
• Define consistent approaches for managing data
• Identify and address systemic issues in data handling
• Lead architecture reviews and technical decision forums
• Drive simplification across the data ecosystem

Enterprise Architect, Data Management

• Define and communicate Empower’s application architecture strategy
• Lead the Application Architecture Guild and drive adoption of architecture standards
• Provide technical leadership for modern application architecture
• Guide engineering and product teams in designing scalable, secure, and maintainable applications
• Partner with business and engineering leaders to align architecture decisions with business outcomes
• Establish application architecture principles covering integration, service design, and security
• Evaluate emerging technologies for applicability to Empower’s application landscape.

Enterprise Architect – Application Architecture

• Define and execute a business-aligned integration architecture strategy and vision for Empower
• Develop, document, and maintain technology roadmaps for enterprise integration capabilities
• Create reference architectures, reusable patterns, standards, and decision frameworks
• Guide teams on integration methods including synchronous APIs, asynchronous messaging, etc.
• Leverage knowledge of various architectural practices to deliver secure and scalable solutions
• Define governance for API and event lifecycles
• Design and modernize complex systems into cloud-compatible applications
• Participate in the evaluation of new applications and technologies
• Develop and implement best practices and guidance for technology teams
• Provide thought leadership and assurance of the Enterprise Architecture discipline

Enterprise Architect – Integration

• Design, build and run HPC platforms on AWS Cloud
• Engineer and maintain software configuration, deployment, and automation processes
• Troubleshoot and resolve recurring platform issues with scalable, long-term solutions
• Drive continuous improvement in platform reliability, performance, and cost efficiency
• Use AI/ML-driven approaches to optimize infrastructure utilization, workload performance, and operations
• Collaborate with engineering, cloud, and operations teams to deliver robust HPC solutions
• Deliver architecture roadmaps and projects to fulfill product rollout needs and business driven outcomes
• Contribute to long term architecture and implementation of GE Vernova Compute strategy.
• Participate in the domain technical and business discussions relative to future architect direction.
• Assist in the analysis, design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint.
• Research and evaluate emerging technology, industry and market trends to assist in project development and/or operational support activities.
• Coach and mentor team members.

Staff Enterprise Architect

• The Helpdesk Agent supports internal employees and retail operations by troubleshooting IT and application-related issues.
• Collaborate effectively with internal teams and external partners to support issue resolution and service improvements.
• Taking ownership of high priority incidents and escalation.
• Answering questions and/or providing directions related to products and services.
• Planning and scheduling time with all areas of IT support to meet service level agreements.
• Managing call and chat queues to prioritize incoming issues based on business priorities.
• Coordinating with other departments within the organization to resolve customer issues.
• Escalation of critical issues to Application Support teams & Development teams when needed.
• Documentation of all reported issues and activities in the provided ITSM system.
• Maintaining record of all customer chats, calls, complaints, and resolutions for future reference in knowledge base articles.
• Provide regular updates on incidents, escalations, and operational issues to Helpdesk Management.
• Work collaboratively with IT teams and cross functional business partners, to take advantage of best practice frameworks, methodologies, and service delivery collateral across the organization.
• Act as a point of contact for escalated support tickets as required.
• Establish trustful relationships with internal and external stakeholders by building collaborative two-way dialogue to ensure strategic alignment and execution against goals and targets.

Helpdesk Agent

• The Helpdesk Agent reports to the Helpdesk Manager and supports the day-to-day operations of the IT Helpdesk.
• This role is responsible for providing timely and professional support for technical and operational issues through phone, chat, and ticketing systems.
• The Helpdesk Agent works collaboratively within a diverse team environment to ensure customer and internal support requests are resolved in accordance with established service levels, policies, and procedures.
• Responsibilities include incident management, issue documentation, escalation coordination, queue management, and contributing to knowledge base documentation.
• Collaborate effectively with internal teams and external partners to support issue resolution and service improvements.
• Documentation of all reported issues and activities in the provided ITSM system.
• Provide regular updates on incidents, escalations, and operational issues to Helpdesk Management.
• Work collaboratively with IT teams and cross-functional business partners to take advantage of best practice frameworks, methodologies, and service delivery collateral across the organization.

• Provide front-line technical support via phone and email to internal and external clients with Verisk CRS Software
• Ensure all implementation requirements are defined correctly and translate those requirements into system configuration
• Detect, diagnose, and resolve complex problems during implementation
• Maintain checklist documentation to ensure quality implementations and deployments
• Identify client issues and work with internal teams to create a strategy to address problems
• Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues
• Test and configure systems to replicate client environments
• Document knowledge in the form of knowledge base tech notes and articles
• Proven skill in supporting an application based on 3-tier architecture.
• Strong technical aptitude and ability to research and solve complex issues independently
• Demonstrated ability to identify technology/process improvements and innovate along the way
• Working Knowledge of IT Hardware and Software

Technical Customer Support

• A service-oriented IT Support Specialist in the global Corporate IT team, responsible for exceptional technical support, service request management, and seamless onboarding/offboarding for employees in India and across global regions.
• Deliver user-centric support with clear communication, technical accuracy, and a strong service mindset.
• Manage and resolve IT tickets in the ITSM tool (Service Desk Plus), moving toward AI-led, knowledge-based resolution.
• Provide expert-level support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, SharePoint and related administrative tools.
• Help refine and train AI support tools and ticket workflows to improve resolution efficiency.
• Provide advanced technical support and troubleshooting for end-user devices, applications, and networks.
• Administer Microsoft 365/Exchange Online (provisioning, mailbox management, license allocation).
• Manage Intune for enrolment, endpoint security, policies, and compliance.
• Oversee Active Directory (users/groups, access permissions, applications, authentication).
• Maintain ESET/CrowdStrike Endpoint Security and SonicWall/Meraki firewalls to protect against emerging threats.
• Support Cisco networks (ACLs, NAT, site-to-site VPNs, segmentation).
• Configure and maintain Cisco Secure Access (Umbrella) for DNS protection, filtering, secure web gateway, and roaming clients.
• Support network infrastructure (switches, routers, Wi‑Fi, VLANs, routing, DHCP) and troubleshoot performance issues.
• Assess network/security controls to identify risks, recommend improvements, and align with best practices.

IT Support Specialist – Graduate Opportunity

• Conduct thorough audits to identify and assess financial and operational risks
• Report directly to leadership and work collaboratively in a hybrid model
• Evaluate and enhance the effectiveness of internal controls and risk management processes
• Provide guidance and recommendations to management to improve operational efficiency
• Mentor and develop team members to drive engagement and performance

Internal Audit Manager

• Handle incoming requests in English from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.)
• Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Technical Customer Support Agent

Technical Customer Support Agent, all genders

• Lead, mentor, and coach a team of Business Analysts across various business domains.
• Conduct regular performance reviews, provide feedback, and create development plans to enhance BA capabilities.
• Manage team resource allocation and workload distribution to ensure project coverage and balance.
• Define, implement, and maintain BA standards, frameworks, and best practices.
• Review and ensure completeness and accuracy of business requirements, functional specifications, and user stories.
• Collaborate with business stakeholders, project managers, product owners, and technical teams to define and prioritize requirements.
• Facilitate workshops, requirement sessions, and stakeholder discussions to ensure shared understanding of business needs.
• Identify opportunities for improving BA processes, tools, and templates to enhance team efficiency and quality.

IT Manager, Applications

• Incidents treatment of external Transics Customers via Mail / Phone in English.
• Focus on Transics Software Support.
• Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matix and the predefined ‘First Response Time’.
• Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible.
• Record and document the analyses and provided solutions in the Ticketing system.
• Communicate structural and frequent Tickets to the Service Level Coordinator.
• Escalate advanced Tickets to Quality Control.
• Stay informed of evolutions on job-related expertise through training, procedures, guides and courses offered by the organization and engage in assigned skill groups.

Senior Executive – Technical Helpdesk, Service Desk

• Lead the SOX Compliance, Internal Audit, SOX Readiness, and other review programs independently.
• Ensure timely completion of these testing programs per the annual SOX and IA plans.
• Sound understanding of key business processes such as PTP, OTC, Inventory, Payroll, Fixed Asset etc. and the Risk and Controls associated with the process.
• Manage a team of Senior Associate / Associates (if needed) or independently deliver engagements for multiple processes across client(s).
• Participate or drive conversations with clients for process discussions and conduct walkthroughs.
• Identify process gaps and accordingly provide recommendation in areas requiring improvement based on the client's business process and industry practice.
• Conduct (and review, if needed) test of design and operating effectiveness, and suggest controls to improve the client’s control framework.
• Document and Review testing workpapers as per the defined standards and quality benchmark
• Support the Engagement Team in conducting SOX scoping, control rationalization & standardization for business processes
• Monitor project progress, manage multiple assignments/ related project teams, if needed.
• Ability to develop the skills of team members through regular and on-going coaching and feedback.

Cyber Risk and Regulation - Process Audit Manager

• Processing invoices and recording payment for goods and services and related expenses in the General Ledger
• Setting up vendor accounts and reconciling statements
• Respond to AP inquiries and requests (from either vendors and/or business associates).
• Periodically perform reconciliation of vendor accounts and request for missing invoices and also vendor statements.
• Responsible to adhering to applicable policy, procedures, standards and internal controls.

Executive, Procure to Pay, AP Helpdesk

• Provide first-level technical support to end-users across hardware, software, and network issues
• Log and prioritize support tickets with accuracy and detail, following organizational standards
• Troubleshoot common endpoint, software, and network connectivity issues supported by company standards
• Support onboarding and offboarding processes for hardware and software access
• Support remote user requests, including VPN, email, and desktop support activities
• Follow standard operating procedures to resolve issues efficiently and effectively
• Escalate complex incidents to Tier 2 or Tier 3 support teams while providing detailed documentation
• Maintain regular communication with users, stakeholders, and support teams regarding incident status and resolution timelines
• Support hardware inventory updates, access provisioning, and basic system administration activities

IT Support Specialist – Incident Management, Remote Support, Enterprise Hardware/Software Support

• Managing the overall Regional IT Infrastructure and related services to ensure performance meets technical requirements and business expectations across APA.
• Providing IT leadership, consultation, and direction to regional stakeholders while aligning with global infrastructure strategies and standards.
• Determining direction, priorities, and resourcing for the APA Infrastructure portfolio with full accountability for outcomes.
• Planning and executing efficient and effective delivery of infrastructure improvements and regional projects, including:
• Planning and project management
• Prioritization management
• Resource management (human and financial)
• Service delivery management
• Risk mitigation
• People development
• Providing dotted-line functional leadership for Infrastructure staff based in the India Global Capability Center (GCC).
• Supporting priorities, work intake, and delivery expectations for GCC Infrastructure resources.
• Partnering closely with GCC people managers to support performance feedback, capability development, workload balancing, and regional focus.
• Ensuring consistent execution of Solventum infrastructure standards, operating procedures, and service quality across locally based and GCC-supported teams.
• Leveraging the GCC model to drive scalability, resiliency, and cost-effective delivery while maintaining a strong customer mindset.

See all jobs on JobTailor

Lead Enterprise Architect

IT Help Desk Specialist

Helpdesk Engineer II

Enterprise Architect, Data Management

Enterprise Architect – Application Architecture

Enterprise Architect – Integration

Staff Enterprise Architect

Helpdesk Agent

Helpdesk Agent

Technical Customer Support

IT Support Specialist – Graduate Opportunity

Internal Audit Manager

Technical Customer Support Agent

Technical Customer Support Agent, all genders

IT Manager, Applications

Senior Executive – Technical Helpdesk, Service Desk

Cyber Risk and Regulation - Process Audit Manager

Executive, Procure to Pay, AP Helpdesk

IT Support Specialist – Incident Management, Remote Support, Enterprise Hardware/Software Support

IT Infrastructure Manager