IT Support

• Manage and support the organization's IT infrastructure, including Windows Servers, virtualization platforms, storage, backup, disaster recovery and business continuity solutions.
• Administer and monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, endpoint management and identity and access management.
• Maintain enterprise network infrastructure, including firewalls, VPN, proxy solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet connectivity.
• Implement and maintain cybersecurity controls, including Endpoint Detection and Response (EDR/XDR), antivirus, email security, vulnerability management, patch management, Privileged Access Management (PAM), Multi-Factor Authentication (MFA), and endpoint hardening.
• Monitor infrastructure health, system availability, performance, capacity utilization and security events to ensure reliable and secure IT operations.
• Lead IT service desk and end-user support operations, ensuring timely incident resolution, SLA compliance, and resolve end user queries.
• Coordinate infrastructure and cybersecurity incidents with SOC teams, internal stakeholders, and vendors, driving timely remediation, root cause analysis (RCA), and preventive actions.
• Plan and execute infrastructure, cloud, branch office, and technology refresh projects, including migrations, upgrades, and implementation of new technologies.
• Maintain IT policies, standards, Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
• Ensure compliance with internal IT governance policies, information security standards, and regulatory requirements across infrastructure and endpoint environments.
• Lead and support internal and external IT audits by preparing audit evidence, maintaining documentation, addressing audit observations, and driving timely closure of audit findings.
• Work closely with Information Security, Risk, Compliance, and Internal Audit teams to implement security controls and ensure ongoing compliance with organizational policies and regulatory requirements.
• Track compliance initiatives, perform periodic infrastructure and security reviews, conduct risk assessments, and ensure remediation of identified gaps within agreed timelines.
• Manage infrastructure monitoring platforms, capacity planning, asset lifecycle, software licensing, and operational reporting to support business continuity and operational excellence.
• Manage relationships with technology vendors and service providers, including procurement support, contract management, licensing, and service delivery reviews.
• Lead, mentor, and develop the IT team by promoting technical excellence, accountability, process improvement, and continuous learning.

Senior Manager / Director – IT

• Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
• Provide prompt and effective help desk support by diagnosing and resolving hardware, software, operating system, and network-related issues.
• Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot issues related to Windows operating systems, Microsoft Office applications, email clients, and business software.
• Assist users with password resets, account management, access permissions, and basic security-related requests.
• Perform system installations, software upgrades, and routine maintenance activities.
• Escalate unresolved technical issues to higher-level support teams while maintaining ownership until resolution.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Monitor recurring issues and recommend process improvements to enhance support efficiency.
• Support onboarding and offboarding activities, including device setup and user account provisioning.
• Ensure adherence to IT policies, security standards, and service level agreements (SLAs).

Help Desk Engineer

• Accountable of execution of the Incident Service Restoration activities.
• Manage, chair and steer all involved parties to resolve Incidents in regular virtual conferences (e.g. technical bridges)
• Create structured information to communicate to e.g. Service Owner, Business Groups etc. and act as main contact for the Nokia IT senior management in regards of escalations on Critical Incidents (P1, P2).
• Organize and follow-up timely Root Cause Analysis and Problem Management with all involved parties
• Manage priority and risk evaluation of Critical Incidents. Monitor and assess critical incident management team performance and identify actions for continuous improvement
• Analyze performance trends of different IT groups and provide actionable insights for minimizing critical incidents.
• Work in close cooperation with Client Service Managers (CSM) as well as Services Owners within IT and act as internal IT stakeholder to improve the effectiveness of resolution. Send timely status updates to the IT and business leaders on Critical IT Incidents.

IT Critical Incident, Problem Manager

• Deliver reliable IT support services to end users
• Provide first and second-level IT support for incidents and service requests
• Act as primary point of contact for end users
• Support hardware lifecycle tasks

• Support the IT department in managing analytics
• Collaborate with global teams
• Drive brand growth through data-driven insights
• Contribute to project planning and execution

Assistant Manager, IT Analyst

• Support business users across Finance, Manufacturing, Procurement, Supply Chain, and Logistics modules as applicable.
• Provide Level 2/Level 3 functional support for BAAN/Infor LN ERP applications.
• Monitor application health, performance and availability to ensure business continuity.
• Coordinate with infrastructure, database and vendors for issue resolution and system maintenance.
• Support application enhancements, upgrades/patches, deployments and configuration changes.
• Perform RCA and recommend preventive measures for recurring issues.
• Maintain application support documentation, KBs and operational procedures.
• Plan, coordinate and facilitate User Acceptance Testing (UAT) activities.
• Work closely with business to define test scenarios, test data requirements and acceptance criteria.
• Coordinate with business users and project or end-user teams for test execution.
• Track defects, share findings, validate fixes, and support production readiness.
• Act as Incident Controller during critical and high-priority (P1/P2) incidents.
• Coordinate cross-functional technical teams to restore services within agreed SLAs.
• Drive timely incident resolution and ensure communication with business stakeholders.
• Conduct Root Cause Analysis (RCA) reviews and track corrective actions.
• Support daily IT operational activities across multiple business functions.
• Monitor service health and application performance.

IT Service Operations Specialist

• Manages a small team of junior and intermediate architects
• Liaises with business units and IT development
• Plans components of the architecture against sprint timelines
• Supervises root cause analysis and resolution of incidents
• Monitors adherence to compliance standards

Manager, IT Architecture

• Develop and execute sales strategies to achieve revenue targets and exceed expectations from India based customers
• Build and maintain strong relationships with key customers and prospects
• Conduct market research and analysis to identify new business opportunities
• Implement and oversee a structured sales process to ensure efficient lead generation, qualification, and closure
• Prepare accurate sales forecasts and provide regular reports on sales performance, pipeline development, and customer satisfaction
• Successfully negotiate contracts and pricing terms with customers to maximize revenue and profitability

Sales Manager – Managed Services, IT

• Collaborate with in-market finance and business stakeholders to understand and analyze their legacy financial structures
• Guide and support markets in mapping their local data to Randstad's global FDM in Workday
• Act as a key point of contact for our markets during critical data conversion cycles, coordinating between them and our implementation partner
• Provide expert guidance on the functional requirements for completing Data Gathering Workbooks (DGWs)
• Support the adoption of our "on-platform" (Workday) global reporting foundation in newly implemented markets

Principal Specialist, IT Design

• Support the IT automation function, driving initiatives that reduce repetitive work
• Identify repetitive Tier 1 tasks and drive end-to-end automation
• Evaluate and build AI-augmented automation
• Mentor team on automation best practices
• Manage India-based Service Desk team and ensure clear direction
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Resolve tickets across hardware, software, network, and user access
• Perform desktop administration tasks
• Create and maintain knowledge base articles

Senior Manager, IT Service Desk – Automation

• Manage and maintain Microsoft Intune/Endpoint Manager in a complex enterprise environment, overseeing both Windows 10/11 and macOS operating systems.
• Package, deploy, and manage applications via Intune.
• Utilize the PSAppDeployToolkit (PSADT) for custom application packaging, ensuring proper distribution, version control, and seamless user experiences.
• Leverage advanced PowerShell scripting to automate routine tasks, customize deployments, and apply advanced configurations within Intune.
• Manage Azure Active Directory (Azure AD) components, including user/group management and the configuration of Conditional Access policies.
• Act as an escalation point to resolve complex issues related to device enrollment, policy application, application deployment, and identity synchronization/authentication.
• Maintain and support modern management approaches, including co-management alongside Microsoft Configuration Manager (SCCM).
• Maintain accurate, up-to-date documentation for application packages, deployment processes, and system configurations.

Principal Specialist, IT Application and Infra Management

• Designs solutions by producing various models that describe each component sufficiently
• Assesses requirements and relevant business and IT data to identify opportunities
• Reviews systems architecture components to recommend improvements
• Executes troubleshooting for medium complexity problems
• May lead architecture development for small projects

Principal Specialist, IT Architecture

• Incidents treatment of external Transics Customers via Mail / Phone in English.
• Focus on Transics Software Support.
• Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matix and the predefined ‘First Response Time’.
• Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible.
• Record and document the analyses and provided solutions in the Ticketing system.
• Communicate structural and frequent Tickets to the Service Level Coordinator.
• Escalate advanced Tickets to Quality Control.
• Stay informed of evolutions on job-related expertise through training, procedures, guides and courses offered by the organization and engage in assigned skill groups.

Assistant Manager – Technical Helpdesk, Service Desk

• Lead the planning, execution, and delivery of IT projects and strategic programs, ensuring alignment with business objectives and adherence to quality, budget, timeline, and scope expectations.
• Lead end-to-end delivery of NPI GDM and VE GDM initiatives, including Toll Gate process readiness, cutover planning, and hypercare activities.
• Drive recurring governance forums such as TAM and Team MOS to align stakeholders, monitor progress, manage dependencies, and track delivery health.
• Establish clear project scope, objectives, deliverables, risks, issues, resource needs, and governance cadence in partnership with business and IT stakeholders.
• Manage deployment planning, defect resolution, resource allocation, and readiness activities for large-scale go-lives across enterprise applications and data platforms.
• Identify, manage, and mitigate project risks and issues to ensure successful delivery and minimize disruption to business operations.
• Serve as the primary liaison between IT, business, and vendor teams for GDM and Accolade-related programs.
• Monitor system performance and reporting queues to ensure stability during training cycles, AOP seasons, and other business-critical periods.
• Lead complex IT project delivery in a corporate environment, applying project management methodologies, tools, collaboration platforms, and structured execution practices.

Senior IT Project Management Specialist

• Design, develop, test, deploy, and maintain full stack applications using Python and Java.
• Build and support AI-enabled solutions, including assistants, agents, and workflow-based automation.
• Develop business and reporting solutions using Power BI, Power Apps, and Power Automate.
• Interact with various stakeholders (Customers, Vendors) to get a detailed insight into solution requirement
• Manage people, process within the agreed upon framework to execute projects
• Develop products/solutions based on latest technology trends
• Handle the issues arising at the client site and providing necessary customer support during Production trials (TT & PP until Job1)
• Identify issues in existing processes of client and recommend innovative solutions to increase efficiency
• Perform independently on all assignments with minimum technical / administrative instructions
• Planning , developing , coordinating , and directing a large and important project or a number of small projects with many complex features
• Integrate applications, APIs, data sources, and automation tools to improve productivity and business outcomes.
• Troubleshoot issues, optimize system performance, and support continuous improvement efforts.
• Stay current with emerging technologies and apply them where relevant to business needs.
• Work independently while contributing as a strong team player in an agile environment.

IT Software Engineer

• Responsible for understanding requirements/problem statements from business functions like PLM, product engineering, project engineering, and DevSecOps processes
• Building enterprise architectures that meet those requirements
• Managing enterprise-wide PLM platforms, NPI platforms, and project engineering platforms for Honeywell internal users and external customers
• Leading cross-functional teams to design end-to-end solutions for projects
• Executing PLM, NPI, project engineering, and DevSecOps at the enterprise level which will be leveraged by any/all Honeywell businesses
• Providing solution and integration architectures between technologies such as Teamcenter, Cora, Accolade, Jira, and other related systems
• Working closely with offshore/outsourced resources for application development, support, and optimization
• Owning and leading the technical capability evaluation of SaaS applications in the market

Principal IT Enterprise Architect

• Manages a small team of junior and intermediate architects
• Liaises with business units to define IT architecture
• Plans components of architecture against sprint timelines
• Supervises root cause analysis and resolution of incidents

IT Architecture Manager

• Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.
• Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs
• Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
• Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
• Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards
• Work with internal teams to troubleshoot issues that impact respondent experiences
• Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls
• Learn and stay up-to-date on Sago’s technologies and procedures-tech savvy
• Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines

Panel Helpdesk Associate

• Develops test data and automation tests.
• Documents results of evaluations/tests and makes recommendations for decisions.
• Installs/implements new or modified components (hardware/software) as well as client application solutions.
• Participates in teams to design, develop, and implement new processes, systems, and programs or revises or maintains existing processes, systems, and programs.
• Provide process and Test Automation support to various ERP and Applications teams of the “Solventum” for Testing Management.
• Act as the single point of contact for the Testing Automation for the “Solventum”.

IT Quality and Testing – Automation Specialist

• Run day-to-day IT help desk for ~75 employees (and growing), resolving 75+ tickets per week across software access, account provisioning, laptop issues, and general IT support
• Own the full laptop lifecycle — vendor pricing, procurement, Kandji-managed deployment, refreshes, and retrieval from voluntary and involuntary terminations
• Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to eliminate repetitive IT work
• Develop internal tools and scripts that call LLM APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflows
• Execute IT compliance and governance work in partnership with the Director of InfoSec — access reviews, evidence collection for SOC 2 and similar audits, policy enforcement in Okta and Kandji, and offboarding verification
• Partner with the Director of InfoSec and CFO to track software renewal dates, negotiate pricing, and flag consolidation opportunities
• Manage the Kandji, Okta, Jira, SentinelOne, and Google Workspace tool stack — configurations, integrations, and policy maintenance
• Execute employee onboarding and offboarding IT workflows with same-day turnaround
• Document everything — runbooks, automation logic, vendor contacts, asset inventory

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