IT Ops Engineer

Fresh Prints

IT Ops Engineer managing IT operations and support for a fully remote company. Handling help desk inquiries and automating workflows for efficient IT service delivery.

Posted 7/3/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JamfJavaScriptPython

About the role

Key responsibilities & impact

Run day-to-day IT help desk for ~75 employees (and growing), resolving 75+ tickets per week across software access, account provisioning, laptop issues, and general IT support
Own the full laptop lifecycle — vendor pricing, procurement, Kandji-managed deployment, refreshes, and retrieval from voluntary and involuntary terminations
Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to eliminate repetitive IT work
Develop internal tools and scripts that call LLM APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflows
Execute IT compliance and governance work in partnership with the Director of InfoSec — access reviews, evidence collection for SOC 2 and similar audits, policy enforcement in Okta and Kandji, and offboarding verification
Partner with the Director of InfoSec and CFO to track software renewal dates, negotiate pricing, and flag consolidation opportunities
Manage the Kandji, Okta, Jira, SentinelOne, and Google Workspace tool stack — configurations, integrations, and policy maintenance
Execute employee onboarding and offboarding IT workflows with same-day turnaround
Document everything — runbooks, automation logic, vendor contacts, asset inventory

Requirements

What you’ll need

3+ years in IT operations, IT support engineering, or a similar role at a remote or distributed company
Hands-on experience with an MDM platform for an Apple-based workforce (Kandji / Iru strongly preferred; Jamf or Intune acceptable)
Hands-on experience administering an IdP (Okta preferred) — SSO configuration, SCIM provisioning, lifecycle policies
Proven scripting ability in Python, JavaScript, or Bash — able to read and write code that calls REST APIs, not just run existing scripts
Experience with SentinelOne or similar EDR tooling
Demonstrated experience building production automations in Zapier, Make, or equivalent iPaaS tools
Experience calling LLM APIs (Anthropic, OpenAI, Gemini) from scripts or internal tools to automate work — this is a hard requirement, not a nice-to-have
Experience supporting IT compliance programs (SOC 2, ISO 27001, or similar) — access reviews, audit evidence collection, and policy enforcement from the IT control side
Experience managing laptop fleets remotely, including shipping logistics and retrieval from remote terminations
Strong written communication — this is a remote company and most support happens in Slack and tickets.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Support EngineeringScripting in PythonScripting in JavaScriptScripting in BashAutomation in ZapierMDM Platform ManagementEDR Tooling ExperienceIT Compliance ProgramsTicket ResolutionLaptop Fleet Management

Soft Skills

Strong Written Communication