Senior Manager / Director – IT

Sectona

Senior Manager/Director in IT management and infrastructure support for a technology company in Mumbai. Leading IT teams and implementing systems for operational excellence and security compliance.

Posted 7/23/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing IT infrastructure, including Windows Servers, Microsoft 365, and cybersecurity controls, while ensuring compliance with regulatory requirements and leading IT audits. Proven ability to lead teams, manage vendor relationships, and drive operational excellence through effective project management and stakeholder engagement.

Highest-signal resume keywords

IT Infrastructure ManagementMicrosoft Technologies AdministrationCybersecurity Controls ImplementationIT Governance and ComplianceLeadership and Team Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server AdministrationVirtualization PlatformsEndpoint ManagementDisaster Recovery SolutionsNetwork Infrastructure ManagementCybersecurity ControlsIT Audits ParticipationRisk ManagementChange ManagementAsset Management

Soft Skills

LeadershipStakeholder ManagementVendor ManagementProject ManagementCommunication

Tools & Technologies

Microsoft 365Microsoft Entra IDActive DirectoryMicrosoft IntuneEDR/XDRMulti-Factor AuthenticationVPNSD-WANFirewallsBackup Solutions

Certifications & Qualifications

ISO 27001SOC 2

Industry Keywords

IT GovernanceOperational ComplianceInfrastructure MonitoringTechnical DocumentationAudit Evidence Preparation

Tech Stack

Tools & technologies

AzureCloudCyber SecurityFirewalls

About the role

Key responsibilities & impact

Manage and support the organization's IT infrastructure, including Windows Servers, virtualization platforms, storage, backup, disaster recovery and business continuity solutions.
Administer and monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, endpoint management and identity and access management.
Maintain enterprise network infrastructure, including firewalls, VPN, proxy solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet connectivity.
Implement and maintain cybersecurity controls, including Endpoint Detection and Response (EDR/XDR), antivirus, email security, vulnerability management, patch management, Privileged Access Management (PAM), Multi-Factor Authentication (MFA), and endpoint hardening.
Monitor infrastructure health, system availability, performance, capacity utilization and security events to ensure reliable and secure IT operations.
Lead IT service desk and end-user support operations, ensuring timely incident resolution, SLA compliance, and resolve end user queries.
Coordinate infrastructure and cybersecurity incidents with SOC teams, internal stakeholders, and vendors, driving timely remediation, root cause analysis (RCA), and preventive actions.
Plan and execute infrastructure, cloud, branch office, and technology refresh projects, including migrations, upgrades, and implementation of new technologies.
Maintain IT policies, standards, Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
Ensure compliance with internal IT governance policies, information security standards, and regulatory requirements across infrastructure and endpoint environments.
Lead and support internal and external IT audits by preparing audit evidence, maintaining documentation, addressing audit observations, and driving timely closure of audit findings.
Work closely with Information Security, Risk, Compliance, and Internal Audit teams to implement security controls and ensure ongoing compliance with organizational policies and regulatory requirements.
Track compliance initiatives, perform periodic infrastructure and security reviews, conduct risk assessments, and ensure remediation of identified gaps within agreed timelines.
Manage infrastructure monitoring platforms, capacity planning, asset lifecycle, software licensing, and operational reporting to support business continuity and operational excellence.
Manage relationships with technology vendors and service providers, including procurement support, contract management, licensing, and service delivery reviews.
Lead, mentor, and develop the IT team by promoting technical excellence, accountability, process improvement, and continuous learning.

Requirements

What you’ll need

10+ years of experience in IT Infrastructure, Systems Administration, or Enterprise IT Operations, with at least 2–4 years in IT Manager role.
Hands-on experience with Microsoft technologies, virtualization, networking, cybersecurity, backup, disaster recovery, and endpoint management.
Experience participating in or leading IT audits, including ISO 27001, SOC 2 or similar compliance frameworks.
Strong understanding of IT governance, risk management, change management, asset management, and operational compliance.
Excellent leadership, stakeholder management, vendor management, project management, and communication skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities