Sectona

IT Support

• Manage and support the organization's IT infrastructure, including Windows Servers, virtualization platforms, storage, backup, disaster recovery and business continuity solutions.
• Administer and monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, endpoint management and identity and access management.
• Maintain enterprise network infrastructure, including firewalls, VPN, proxy solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet connectivity.
• Implement and maintain cybersecurity controls, including Endpoint Detection and Response (EDR/XDR), antivirus, email security, vulnerability management, patch management, Privileged Access Management (PAM), Multi-Factor Authentication (MFA), and endpoint hardening.
• Monitor infrastructure health, system availability, performance, capacity utilization and security events to ensure reliable and secure IT operations.
• Lead IT service desk and end-user support operations, ensuring timely incident resolution, SLA compliance, and resolve end user queries.
• Coordinate infrastructure and cybersecurity incidents with SOC teams, internal stakeholders, and vendors, driving timely remediation, root cause analysis (RCA), and preventive actions.
• Plan and execute infrastructure, cloud, branch office, and technology refresh projects, including migrations, upgrades, and implementation of new technologies.
• Maintain IT policies, standards, Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
• Ensure compliance with internal IT governance policies, information security standards, and regulatory requirements across infrastructure and endpoint environments.
• Lead and support internal and external IT audits by preparing audit evidence, maintaining documentation, addressing audit observations, and driving timely closure of audit findings.
• Work closely with Information Security, Risk, Compliance, and Internal Audit teams to implement security controls and ensure ongoing compliance with organizational policies and regulatory requirements.
• Track compliance initiatives, perform periodic infrastructure and security reviews, conduct risk assessments, and ensure remediation of identified gaps within agreed timelines.
• Manage infrastructure monitoring platforms, capacity planning, asset lifecycle, software licensing, and operational reporting to support business continuity and operational excellence.
• Manage relationships with technology vendors and service providers, including procurement support, contract management, licensing, and service delivery reviews.
• Lead, mentor, and develop the IT team by promoting technical excellence, accountability, process improvement, and continuous learning.

Senior Manager / Director – IT