IT Service Operations Specialist

Gruve

IT Service Operations Specialist supporting ERP applications at Gruve, driving incident resolution and continuous service improvement in a global environment.

Posted 7/21/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 2/Level 3 support for BAAN/Infor LN ERP applications, ensuring application health and performance while coordinating cross-functional teams for incident resolution. Strong analytical problem-solving skills and a customer-focused approach are essential for managing multiple priorities in a global enterprise environment.

Highest-signal resume keywords

BAAN/Infor LN ERP SupportIncident ManagementRoot Cause Analysis (RCA)User Acceptance Testing (UAT)Global Enterprise Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Level 2/Level 3 SupportApplication MonitoringSystem MaintenanceApplication EnhancementsConfiguration ChangesDefect TrackingOperational ProceduresService Health MonitoringPerformance AnalysisIssue Resolution

Soft Skills

Excellent CommunicationStrong Coordination AbilitiesOwnership MindsetAnalytical Problem-SolvingCustomer-Focused Approach

Industry Keywords

FinanceManufacturingProcurementSupply ChainLogisticsGlobal TeamsBusiness ContinuityCritical Incident ManagementService Level Agreements (SLAs)Operational Activities

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support business users across Finance, Manufacturing, Procurement, Supply Chain, and Logistics modules as applicable.
Provide Level 2/Level 3 functional support for BAAN/Infor LN ERP applications.
Monitor application health, performance and availability to ensure business continuity.
Coordinate with infrastructure, database and vendors for issue resolution and system maintenance.
Support application enhancements, upgrades/patches, deployments and configuration changes.
Perform RCA and recommend preventive measures for recurring issues.
Maintain application support documentation, KBs and operational procedures.
Plan, coordinate and facilitate User Acceptance Testing (UAT) activities.
Work closely with business to define test scenarios, test data requirements and acceptance criteria.
Coordinate with business users and project or end-user teams for test execution.
Track defects, share findings, validate fixes, and support production readiness.
Act as Incident Controller during critical and high-priority (P1/P2) incidents.
Coordinate cross-functional technical teams to restore services within agreed SLAs.
Drive timely incident resolution and ensure communication with business stakeholders.
Conduct Root Cause Analysis (RCA) reviews and track corrective actions.
Support daily IT operational activities across multiple business functions.
Monitor service health and application performance.

Requirements

What you’ll need

Total experience: 8 to 10 years.
Experience supporting global enterprise environments.
Excellent communication skills.
Strong coordination abilities.
Ownership mindset.
Analytical problem-solving.
Ability to manage multiple priorities.
Customer-focused approach.
Experience working with global teams.

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development