Gruve

Support Engineer

• Act as the primary escalation point for complex issues from Level 1 support, ensuring thorough investigation, resolution, and documentation.
• Diagnose and resolve advanced hardware and software issues for workstations (macOS and Windows), peripherals, and collaboration tools such as Slack, Zoom, and Miro.
• Administer and maintain Active Directory, Okta, Microsoft Intune, Apple Business Manager, Google Workspace and client-specific identity and device management systems.
• Perform mid-level configuration and troubleshooting for network and connectivity components, including routers, switches, firewalls, wireless access points, etc.
• Manage client-side infrastructure such as SCEP, RADIUS, power UPS units, and meeting room technologies (e.g., Polycom).
• Perform user account provisioning, policy management, and access control across platforms like Microsoft 365 and Google Workspace.
• Monitor client systems using RMM and alerting tools, responding proactively to performance, security, or availability issues.
• Perform remote support as needed, including system imaging, patch management, peripheral setup and asset tracking for client environments.
• Collaborate with senior engineers on system upgrades, migrations, and network improvement projects.
• Contribute to documentation and process improvement, ensuring consistent and efficient service delivery.
• Provide mentorship and guidance to Level 1 technicians and technical training initiatives.
• Maintain high levels of customer satisfaction through professional communication and consistent follow-up.

Technical Support Specialist – L2

Technical Project Manager

• Manage end-to-end delivery of cloud and SAP projects, ensuring they meet scope, timeline, and budget requirements.
• Collaborate with cross-functional teams to define project objectives and deliverables.
• Develop detailed project plans, schedules, and risk mitigation strategies.
• Coordinate resources across geographies (US and India) for seamless execution.
• Ensure technical alignment between AWS Cloud infrastructure and SAP systems.
• Provide regular status updates to stakeholders and address escalations effectively.
• Drive continuous improvement in project methodologies and processes.

Frontend Engineer

• Create high-quality, performant products that leverage technologies like React, TypeScript, and CSS-in-JS
• Own and drive features from inception and design to implementation and launch
• Build and improve tools to support Robinhood's operations and platforms, providing leverage across the company
• Collaborate with design and product experts to rapidly iterate and ship financial products
• Build frameworks and abstractions to materially accelerate and empower other developers

Web Developer

Backend Engineer

• Build scalable systems and components, making the right tradeoffs to account for stability and long-term maintainability
• Design, write, test, and release platform or product-facing features with stringent correctness and scalability requirements
• Identify opportunities to improve system performance, team productivity, and reduce risk
• Collaborate closely and effectively with cross-functional partners, client teams, and vendors

Technical Support Specialist – L2

Technical Project Manager

Web Developer

Software Developer – Backend