Help Desk Engineer

Weekday (YC W21)

Help Desk Engineer delivering first-level technical support for Weekday's clients remotely in India. Responsible for troubleshooting and resolving hardware and software issues efficiently.

Posted 7/23/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-Level💰 ₹100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Help Desk support, including troubleshooting Windows operating systems, Microsoft Office applications, and hardware diagnostics. Proficient in using IT service management tools and ensuring adherence to IT policies and service level agreements.

Highest-signal resume keywords

IT Help Desk SupportWindows Operating SystemsServiceNowActive DirectoryAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportDesktop TroubleshootingHardware DiagnosticsSoftware InstallationNetwork TroubleshootingTicketing SystemsUser Account AdministrationSystem MaintenanceService Level AgreementsProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceTime ManagementAnalytical Skills

Tools & Technologies

Microsoft Office SuiteOutlookJira Service ManagementZendeskFreshservice

Industry Keywords

IT Service ManagementTechnical DocumentationOnboardingOffboardingSecurity Standards

Tech Stack

Tools & technologies

DNSITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
Provide prompt and effective help desk support by diagnosing and resolving hardware, software, operating system, and network-related issues.
Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools.
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
Troubleshoot issues related to Windows operating systems, Microsoft Office applications, email clients, and business software.
Assist users with password resets, account management, access permissions, and basic security-related requests.
Perform system installations, software upgrades, and routine maintenance activities.
Escalate unresolved technical issues to higher-level support teams while maintaining ownership until resolution.
Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
Monitor recurring issues and recommend process improvements to enhance support efficiency.
Support onboarding and offboarding activities, including device setup and user account provisioning.
Ensure adherence to IT policies, security standards, and service level agreements (SLAs).

Requirements

What you’ll need

Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline.
2–5 years of professional experience in IT Help Desk, Service Desk, Desktop Support, or Technical Support roles.
Proven experience delivering high-quality help desk support in a corporate or enterprise environment.
Strong understanding of Windows operating systems, Microsoft Office Suite, Outlook, and desktop troubleshooting.
Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms.
Familiarity with Active Directory, user account administration, and basic networking concepts including TCP/IP, DNS, DHCP, and VPN.
Knowledge of hardware diagnostics and troubleshooting for desktops, laptops, printers, and peripheral devices.
Excellent analytical and problem-solving skills with the ability to resolve issues efficiently.
Strong verbal and written communication skills with a customer-first approach.
Ability to prioritize multiple support requests while maintaining service quality.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Weekday (YC W21) Website LinkedIn All Job Openings 11 - 50 employees Founded 2021 ☁️ SaaS 🎯 Recruiter Human Resources
SaaS
Recruitment Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies. Help Desk Engineer Job not on LinkedIn 🔥 28 minutes ago 🇮🇳 India – Remote 💵 ₹100k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
Provide prompt and effective help desk support by diagnosing and resolving hardware, software, operating system, and network-related issues.
Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools.
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
Troubleshoot issues related to Windows operating systems, Microsoft Office applications, email clients, and business software.
Assist users with password resets, account management, access permissions, and basic security-related requests.
Perform system installations, software upgrades, and routine maintenance activities.
Escalate unresolved technical issues to higher-level support teams while maintaining ownership until resolution.
Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
Monitor recurring issues and recommend process improvements to enhance support efficiency.
Support onboarding and offboarding activities, including device setup and user account provisioning.
Ensure adherence to IT policies, security standards, and service level agreements (SLAs). 🎯 Requirements
Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline.
2–5 years of professional experience in IT Help Desk, Service Desk, Desktop Support, or Technical Support roles.
Proven experience delivering high-quality help desk support in a corporate or enterprise environment.
Strong understanding of Windows operating systems, Microsoft Office Suite, Outlook, and desktop troubleshooting.
Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms.
Familiarity with Active Directory, user account administration, and basic networking concepts including TCP/IP, DNS, DHCP, and VPN.
Knowledge of hardware diagnostics and troubleshooting for desktops, laptops, printers, and peripheral devices.
Excellent analytical and problem-solving skills with the ability to resolve issues efficiently.
Strong verbal and written communication skills with a customer-first approach.
Ability to prioritize multiple support requests while maintaining service quality. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Agent – SaaS Helpdesk 🕒 Yesterday Fastmail 11 - 50 📡 Telecommunications 🔒 Cybersecurity ⚡ Productivity Website LinkedIn All Job Openings Customer Support Agent providing technical support to customers via email remotely at Fastmail. Collaborating with global teams and engaging in professional development opportunities. 🇮🇳 India – Remote 💵 ₹1.4M - ₹1.7M / year ⏰ Full Time 🟢 Junior 💻 IT Support IT Infrastructure Installation Services II 🕒 Yesterday Astreya 1001 - 5000 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings IT Infrastructure Installation Service managing complex server and network deployments for enterprise physical security systems. Mentoring junior engineers while ensuring seamless integration and support across technical teams. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Assistant Manager, IT Analyst 🕒 Yesterday Kontoor Brands, Inc. 10,000+ employees 👗 Fashion 🛒 Retail Website LinkedIn All Job Openings Assistant Manager, IT Analyst assisting in data analytics for IT department at Kontoor Brands. Collaborating with global teams to drive insights for brand growth. 🇮🇳 India – Remote 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Manager, IT Architecture 🕒 2 days ago Randstad 10,000+ employees 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Manages a small team of architects at Randstad, defining IT architecture for new services and products. Supervises incidents resolution and ensures compliance standards, fostering team development. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support Sales Manager – Managed Services, IT 🕒 5 days ago A&O IT Group 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Sales Manager responsible for managing IT services sales for A&O IT Group. Developing strategies and relationships to achieve revenue growth in India. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs