Panel Helpdesk Associate

Sago

Provide exceptional customer service for Sago respondents via voice processes. Manage inbound/outbound calls for high-quality support and drive respondent satisfaction.

Posted 7/7/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication, problem-solving, and multitasking in high-pressure environments. Proficient in managing inbound/outbound calls while maintaining high-quality standards and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceInbound/Outbound Call ManagementExceptional Phone EtiquetteMicrosoft Office ProficiencyCustomer Service Ticketing Software

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall ManagementProblem SolvingMultitaskingDocumentation

Soft Skills

Verbal CommunicationWritten CommunicationProfessional DemeanorActive ListeningCreative Thinking

Tools & Technologies

Customer Service Ticketing SoftwareMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Respondent SatisfactionHelp DeskHigh-Quality ServiceProductivity TargetsQuality Standards

About the role

Key responsibilities & impact

Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.
Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs
Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards
Work with internal teams to troubleshoot issues that impact respondent experiences
Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls
Learn and stay up-to-date on Sago’s technologies and procedures-tech savvy
Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines

Requirements

What you’ll need

Bachelor’s degree required
Experience in customer service and calling profile is required
Experience with customer service ticketing software a plus
Proven customer service experience in inbound/outbound process
Exceptional phone etiquette skills – excellent verbal and written communication skills to deliver quality service and positively impact the respondent’s experience
Maintain a professional demeanour when respondent-facing
Ability to think out of the box, listen attentively, solve problems creatively in a timely manner and create win-win situations with internal and external parties.
Ability to multitask and work under high pressure while maintaining on call accuracy
Proficient in Microsoft Office including Word, Excel and PowerPoint

Benefits

Comp & perks

Remote Job
Health Insurance
5 days a week