Sago

Human Resources

• Be a trusted resource for team members, serving as a subject matter expert on Sago’s U.S. handbook, applicable federal laws, and multi-state compliance requirements.
• Resolve workplace issues while fostering Sago’s culture and living our HR rallying cry: **EASE – Elevate, Align, Simplify, Engage**.
• Identify skill gaps and recommend learning and development opportunities to help our team thrive.
• Utilize strong administrative and data management skills to maintain accurate North America team member records, ensuring seamless payroll processing across the U.S. and Canada.
• Lead full-cycle recruitment for North America positions, from job postings and screening to interviews and onboarding.
• Partner with hiring managers and senior HR leaders to develop staffing plans and compelling job descriptions.
• Own the annual performance review process for U.S. non-exempt employees—from system launch to employee and manager communications.
• Provide guidance on performance improvement plans and support managers and team members during feedback discussions.
• Ensure compliance with federal, state, and local employment laws, including multi-state regulations (such as California).
• Maintain accurate employee records and HR documentation for audits and reporting.
• Assist employees with benefits inquiries, escalating complex questions to senior HR and Payroll leadership as needed.

Human Resource Generalist

Compliance

• Monitor and maintain compliance with all relevant healthcare, privacy, and data protection regulations, including HIPAA, GDPR, and other applicable laws.
• Review and approve market research projects to ensure adherence to industry codes (e.g., BHBIA, EphMRA, and pharmaceutical marketing codes).
• Partner with cross-functional teams—including Legal, HR, Operations, and Project Management—to identify and mitigate compliance risks.
• Assist in drafting, implementing, and maintaining company policies, procedures, and training materials.
• Conduct regular audits of internal processes and vendor compliance documentation.
• Manage the company’s compliance training program, ensuring timely completion and understanding across all departments.
• Support the review of client contracts and data use agreements for compliance implications.
• Investigate potential compliance issues or breaches and recommend corrective actions.
• Stay current on evolving regulatory requirements, providing guidance to internal stakeholders.
• Assess and launch client required trainings
• Vendor/third-party management processes
• Assist with ISO 27001 (InfoTech), MRX cert: ISO 20252, Quality Management Standards (project lifecycle): 90091
• Certificates of Insurance

Compliance Specialist

Frontend Engineer

• Participate in application design and planning
• Integrate with internal and external stakeholders on development items
• Improve and develop user-facing features, while understanding use-cases and making pragmatic decisions regarding UX/UI concerns
• Contribute to a maintainable application codebase
• Coordinate efforts with architects, backend-developers, and other staff
• Spend time with team members to understand user needs and priorities to integrate a deep understanding of our clients and users into the application design
• Perform additional team responsibilities as necessary

Front-End Engineer

IT Support

• Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.
• Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs
• Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
• Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
• Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards
• Work with internal teams to troubleshoot issues that impact respondent experiences
• Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls
• Learn and stay up-to-date on Sago’s technologies and procedures-tech savvy
• Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines

Panel Helpdesk Associate

Data Entry

• Required for processing and analyzing data to provide actionable insights into market trends, consumer behavior, and competitive dynamics.
• This role involves ensuring data accuracy through cleaning and integration.
• The analyst uses statistical methods and visualization tools to interpret data and create detailed reports and dashboards.
• They collaborate with cross-functional teams to support strategic decision-making and continuously improve research methodologies.
• Strong analytical skills, proficiency in statistical software, and the ability to communicate findings effectively are essential for this position.

Senior Data Processor

Account Manager

• Manage client relationships ensuring exceptional service delivery and long-term partnership.
• Provides fully comprehensive proposals including costs, detailed feasibility, and execution plan (recruitment/sample/digital tools).
• Partner with Account Executives when appropriate to create account plans that outline growth opportunities, expansion strategies, and risk mitigation for key clients.
• Proactively identify opportunities to upsell and cross-sell additional products, services, or capabilities aligned to client needs and business goals.
• Participate in quarterly business reviews (QBRs) and strategic planning sessions to showcase value, performance metrics, and innovation opportunities.
• Monitor client satisfaction and act quickly to address potential risks or concerns before they impact retention.
• Act as a trusted advisor, helping clients translate their business and research objectives into actionable solutions.
• Based upon client input and assessment, recognize the need to adapt a product or research approach to meet the client needs and works with appropriate internal resources to develop and design the appropriate solution.
• Partner cross-functionally to deliver projects that meet and exceed client expectations.
• Stay informed on industry trends, client business changes, and competitive dynamics to anticipate future needs.
• Partner with Project Management to ensure quality and timeliness of project delivery.
• Monitor project performance and profitability; take proactive steps to improve margins and operational efficiency.
• Approve budgets, proposals, and billing, ensuring transparency and alignment with client agreements.
• Meet or exceed key performance indicators including retention rates, and satisfaction scores.
• Partner with Account Executives when appropriate to support new opportunities within existing accounts or new divisions of current clients, initiate client outreach and contribute to client presentations.
• Contribute to a culture of continuous improvement, sharing best practices, client feedback, and success stories across the team.
• Represent the company’s brand and values through authentic relationships, transparency, and accountability in every client interaction.
• Gain a full understanding of Sago groups products, services and capabilities and apply that knowledge to satisfy client needs and project success requirements.

Project Manager

• Manage 12–15 qualitative research projects simultaneously, ensuring on-time, on-budget, and high-quality delivery.
• Brief recruiting teams on project details to ensure client needs and deliverables are clearly understood and consistently met.
• Proactively communicate with clients and internal partners, providing transparency, guidance, and a sense of partnership throughout the project lifecycle.
• Provide clients with accurate, real-time participant and quota tracking, delivering updates that instill confidence and demonstrate steady progress.
• Monitor project elements to identify risks or roadblocks, adapting plans and driving quick, effective resolutions.
• Manage and track project budgets, timelines, and milestones to maintain operational and financial accuracy.
• Work autonomously and resourcefully to develop creative solutions when faced with incomplete information or evolving requirements.
• Adapt fluidly as project scopes change, demonstrating agility and a problem-solving mindset.
• Liaise between internal and external teams to ensure timely, detailed, and effective communication at every stage.
• Demonstrate a strong understanding of project cost, feasibility, and margin when making recommendations or adjustments.
• Stay informed of healthcare client research requirements, including adverse event protocols, and ensure compliance; proactively incorporate client specific requirements into project planning and execution.

• Manage and execute flawlessly between 7 to 12 research projects independently
• Build and maintain successful client relationships to deliver excellent client experience
• Support in feasibility questions and make recommendations regarding projects
• Understand cost drivers and make recommendations to sales on pricing and feasibility
• Work within Sago systems throughout life cycle of project and follows appropriate SOP of the company
• Manage key elements of project as required by Account teams, Senior Project Managers and/or Operations Leadership
• Create daily spreadsheets/quota sheets
• Work closely with client on project updates, schedule, logistic, fieldwork etc.
• Brief recruiters on projects and work closely with them to recruit the right respondent type for the project
• Works collaboratively with full teams – sales, recruitment (internal and external) and project management to collectively execute successful qualitative projects
• Setup and testing of project survey/screener
• Close and audit invoicing and respondent honoraria payments
• Manage projects according to compliance and GDPR standards
• Understand and master using internal SAGO platform and SAGO Tools

Project Manager, Qualitative Research – German, Spanish Speaking

Analytics Engineer

• Partner with internal stakeholders to gather requirements and translate them into repeatable, stable analytics solutions
• Maintain, update, and build SQL-based datasets and dashboards in collaboration with other data team members
• Assist in automating data cleaning, transformation, and Excel-based workflows using Python and other tools
• Support and troubleshoot stakeholder issues related to existing datasets in our data lake and data platforms
• Document data definitions, reporting logic, and analytics processes clearly and consistently
• Identify opportunities to streamline or improve existing, manual analytics tasks
• After an initial onboarding period, independently own analytics projects from request to delivery

Recruitment

• Participate in Kickoff calls to gather study specifics and take notes
• Recruit and schedule qualified participants for multiple simultaneous qualitative research studies (10-12 projects)
• Ensure recruitment targets and timelines are met or exceeded
• Provide clear, timely information to participants and researchers to ensure smooth study experience
• Collaborate with Project Managers and internal teams to understand requirements and recruitment goals
• Maintain accurate records of outreach, participant status, and study progress using internal tools
• Coordinate project deliverables including recruiting updates, schedule sheets, consent forms, and technology logistics
• Monitor projects for potential roadblocks and manage to resolution, escalating when appropriate
• Respond quickly to urgent issues and ensure adherence to company SOPs

Recruiter

Client Services Representative

• Oversee and orchestrate smooth, efficient facility operations for in-person focus group projects
• Drive room sales from new and existing clients through calls, emails, in-person meetings and networking
• Foster positive ongoing relationships with key client contacts to drive return business
• Serve as on-site concierge, delivering outstanding customer service and addressing client needs
• Lead and supervise Facility Supervisors, Site Supervisors, and Client Service Representatives; schedule and delegate tasks
• Ensure facility is staffed to accommodate Traditional and Clinical projects; maintain operational efficiency and project margins
• Lead training, development, feedback, coaching, and conduct annual performance reviews for staff
• Oversee hospitality and administrative functions; coordinate with outside vendors and property management
• Assist with basic IT/AV issues and report to AV/IT Department; provide secondary support to Project Managers
• Review project materials at kickoff, attend client kickoff calls, and communicate with clients pre-project
• Follow facility project execution protocols, manage client food service/day-of requests, and ensure participant compensation processing
• Prepare/review invoice requests and complete project close out; perform CSR duties as needed
• Schedule participants and room rentals in internal platform; other duties as assigned

Client Service Manager

Manager

• Manage Sago’s internal data processing team and vendor relationships
• Coordinate timelines, responsibilities, and quality with programmers, QA, and project managers
• Represent the data team to clients, colleagues, and partners and resolve client queries
• Recruit, interview, onboard, and train data team members; set departmental processes and standards
• Monitor and manage error rates, team performance, margin, and bandwidth
• Perform and oversee data checks, tabulations, and QC of tables
• Prepare tables in Quantum and check Max-diff, Conjoint, and segmentation setups
• Write and maintain data cleaning scripts and perform data manipulation tasks (labeling, stacking, recoding)
• Use statistical methods and visualization tools to produce detailed reports and dashboards supporting strategic decisions
• Provide technical support and training to junior internal staff and outsourced teams on best practices and SOPs

Data Processing Manager

• Seasoned expert managing end-to-end online data collection projects for multiple accounts
• Manage high volumes and complex projects, support junior team members, and seek process improvements
• Serve as point of contact for clients, internal teams and vendors
• Review project specifications and research design for fielding and data collection
• Continuously monitor project elements, anticipate and resolve problems or escalate to TL/Manager
• Manage external vendors and partners to meet timelines and budget
• Communicate project updates, recommendations, and issues to clients and senior staff
• Use Sago systems throughout the project life cycle
• Deploy sample, coordinate with vendors, and monitor field quotas and reports
• Support coding, analysis, reporting, and validate/prepare data deliveries
• Ensure delivery of high-quality data on client timelines while maintaining project margins
• Share tools and process improvements, provide training and shadowing when required
• Other duties as assigned

Senior Project Manager

Accountant

• Manage accounting transactions
• Prepare budget & forecasts
• Publish financial statements
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

Senior Accountant

• Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team. This role is responsible for delivering technical assistance and support for computer systems, hardware, and software. The IT Support Specialist will handle user inquiries, troubleshoot issues, and ensure timely and professional resolution of system and user concerns.
• You will become part of a dynamic and fast-paced global team within a positive and high-performance culture. This role requires an on-site presence at our Gurugram office; therefore, candidates must be based locally and able to commute daily. As the global IT Help Desk operates 24/7, you will be expected to work in rotating shifts and participate in a remote on-call schedule during weekends.