Sago

IT Support

• Provide exceptional customer service to Sago respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.
• Manage high volumes of inbound/outbound calls and providing high quality support to respondents while documenting all reach outs
• Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
• Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
• Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required timeframe per highest quality standards
• Work with internal teams to troubleshoot issues that impact respondent experiences
• Escalate complex issues appropriately and follow up to ensure timely resolution though outbound calls
• Learn and stay up-to-date on Sago’s technologies and procedures-tech savvy
• Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality and discipline targets within stipulated timelines

Panel Helpdesk Associate

Frontend Engineer

• Maintain and update landing pages, sign-up flows, onboarding experiences, and member-facing website features.
• Build and modify website components using HTML, CSS, and JavaScript.
• Implement SEO recommendations and website improvements provided by Marketing.
• Manage and troubleshoot Google Tag Manager (GTM) and web tracking implementations.
• Monitor website performance, usability, and mobile responsiveness.
• Support offer wall integrations and other user engagement features.
• Work closely with Marketing, Product, and Panel teams to execute growth initiatives.

Website – Front-End Specialist

Account Manager

• In depth understanding of Sago Facility locations, operations, and services and how to customize outreach for different customer segments through a deep understanding of in-person customer needs and requirements.
• Manage an existing portfolio of facility clients, based on set sales targets and working with operations to ensure that the profitability expectations are met
• Identify and build strong relationships with influencers/decision makers within client organizations to develop new business. This role requires consistent and targeted hunting to hit success metrics.
• Develop annual sales plan to produce aggressive year-over-year growth and effectively manage profit/pricing expectations.
• High level calendar optimization across Sales, Ops, and Client stakeholders
• - Identifies new sales opportunities and drive revenue by acquiring new facility clients, expanding into new departments within existing accounts and/or reviving lapsed customers. Owns long-term client lifetime value over short-term project profitability
• - Utilize knowledge of accounts and existing data to analyze and forecast account performance.
• - Achieve and/or exceed quarterly revenue, and profit targets and lead indicator performance metrics.
• - Develop insightful proposals and deliver strategic sales communications; consult with clients on sample design and business issues.
• - Provide superior customer service by working with internal teams in collaboration on project specifications – including calendar management and local feasibility - and deliver quality results to clients while actively resolving sales issues.
• - Manage incoming facility rental-only bid requests, partnering with Account Management talent for other bidding needs.
• Work closely with Sales leadership to ensure all account strategy is aligned with company goals and objectives.
• Work jointly and in collaboration with VP Facility Operations to deliver an exceptional client experience and return us to growth
• Provide client feedback and industry input to improve current products and innovative client tools/products.
• Deliver results that produce high levels of client satisfaction and loyalty

VP, Account Management – Facilities

Marketing

• - Execute and manage end-to-end email marketing campaigns within HubSpot
• - Build, test, schedule, and launch marketing emails, nurture streams, and automated workflows
• - Manage audience segmentation, personalization, suppression lists, and campaign targeting
• - Conduct A/B testing to improve campaign engagement and conversion performance
• - Ensure all campaigns are delivered accurately, on time, and aligned with brand standards
• - Own day-to-day HubSpot operations, including workflows, forms, lists, automation, and campaign setup
• - Monitor and troubleshoot platform issues, automation failures, sync errors, and campaign delivery problems
• - Maintain data hygiene and ensure CRM/database integrity across systems
• - Collaborate with Salesforce and other integrated platforms to ensure seamless marketing operations
• - Identify opportunities to improve automation efficiency and scalability
• - Develop and maintain campaign performance dashboards and reporting
• - Analyze email marketing KPIs including deliverability, open rates, CTR, conversion rates, and pipeline impact
• - Provide actionable insights and optimization recommendations based on campaign performance
• - Support leadership with recurring reporting and marketing performance analysis
• - Partner closely with content, creative, digital, analytics, and sales teams to execute campaigns effectively
• - Coordinate campaign timelines, approvals, testing, and stakeholder communication
• - Support broader marketing initiatives and operational process improvements

Marketing Manager

Project Manager

• Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery
• Be the point of contact for clients, internal teams and vendors
• Review project specs and research design for fielding and data collection
• Continuously monitor project elements, anticipate/identify potential problems and manage to resolution.
• Manage external vendors and partners to meet project timeline and budget qualifications
• Communicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issues
• Work within Sago systems effectively throughout life cycle of project
• Work collaboratively with clients to provide timely update on progress of project.
• Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reports…etc.
• Collaboration and supporting internal and external teams in coding, analysis, reporting.
• Validation and preparing of data deliveries
• Meet client’s expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects
• Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when required
• Anticipate problems and can resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager
• Strive to continually improve internal processes
• Other duties as assigned.

Panel Helpdesk Associate

Website – Front-End Specialist

VP, Account Management – Facilities

Marketing Manager

Senior Project Manager