IT Support

• Assurer le bon fonctionnement des outils informatiques, au niveau des postes utilisateurs et des serveurs physiques/virtuels
• Apporter une assistance et un support technique auprès des utilisateurs (matériel et logiciel)
• Administrer l’Active Directory et la messagerie Exchange
• Surveiller les sauvegardes (Veeam, Réplicas VMs)
• Administrer et gérer la sécurité informatique via des outils spécifiques (Firewall Stormshield, Antivirus Bitdefender, Anti-spam Vadé Secure…)
• Installer les nouveaux matériels informatiques (serveurs, ordinateurs fixes et portables, copieurs, imprimantes, téléphones IP fixe et mobile – smartphone / tablettes)
• Mettre en place des nouveaux logiciels et des mises à jour
• Aider les utilisateurs face à des problèmes techniques ou autres (téléphonie, internet, réseau…)
• Faire évoluer le parc informatique des écoles via la mise en place de nouveaux outils informatiques (ordinateurs, imprimantes, réseaux LAN/Wifi, ENI, vidéoprojecteurs…)
• Contacter les prestataires extérieurs pour des demandes d’assistance, de devis ou d’intervention

Technicien Informatique et Telecom

• Au sein de l’équipe Customer Service, tu es un acteur clé de la satisfaction client.
• Support client & assistance technique
• Répondre aux demandes clients (téléphone, mail, WhatsApp…).
• Diagnostiquer et résoudre les problèmes techniques liés aux logiciels ou au matériel.
• Assurer le suivi des tickets et accompagner les clients jusqu’à la résolution.
• Effectuer des interventions de maintenance et de dépannage si nécessaire.
• Remonter les retours clients aux équipes produit et techniques.
• Contribuer à améliorer l’expérience utilisateur et les processus internes.
• Participer à garantir un haut niveau de qualité de service.

Technicien support, Bilingue FR/IT

• Work in team and as individual lead engineer that prepares, manages and supports networking architectures and cloud environments
• Support growth and integration of cloud infrastructures
• Verify and provide solutions for issues in ND Paris-Lab infrastructure, identified within network architectures
• Monitor and plan upgrades for ND Paris-Lab network infrastruture
• Contribute to security documents required for clearance and ISO 27001 certification

IT Defense Lab Engineer

• Address and solve IT related issues in alignment with service-level agreements
• Manage communication with customers regarding IT requests
• Support server infrastructure and IT tools

IT Support, Intern

• User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
• On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.
• Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
• Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
• Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
• Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
• Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

IT Support Intern

• Address all IT related issues according to service-level agreements
• Solve and document user IT needs and ensure operational productivity
• Manage communication from ticket creation to resolution
• Ensure compliance during IT activities with external vendors
• Propose and implement improvement ideas
• Provide training and knowledge transfer to end users and IT members

Senior IT Engineer

• Drive the deployment of the SRM tool, in particular on the Supplier Creation scope.
• Facilitate workshops with business and IT teams to define requirements and solutions.
• Contribute to the design and functional definition of the COUPA solution.
• Monitor and contribute to data migration activities.
• Ensure coordination with the Master Data Management teams on data-related topics.
• Drive integrations between COUPA and existing systems.
• Coordinate the technical teams involved (internal IT, vendor, partners).
• Ensure functional and technical coordination of SRM/COUPA integrations.
• Synchronize and coordinate activities between the CEVA and CMA CGM teams.
• Provide cross-functional steering of exchanges between CEVA and CMA CGM on the SRM/COUPA domain.
• Contribute to the overall monitoring of releases and deployments by country and by entity.

IT Project Manager – SRM, COUPA

• Provide advanced technical support to end users
• Manage hardware and software installations
• Troubleshoot and resolve complex issues
• Assist in managing the IT infrastructure
• Install, configure, and maintain equipment (PCs, iPads, iPhones) and software
• Manage user accounts in Active Directory
• Train users on new technologies (such as Microsoft 365 or Copilot)

IT Support Specialist

• User support
• Handle IT tickets (ITSM tools) and escalate to the appropriate level when necessary.
• Provide on-site user support for Windows, macOS and Linux environments.
• Diagnose and resolve hardware and software incidents.
• Equipment and access management
• Participate in employee onboarding and offboarding (prepare workstations, manage access rights, inventory, equipment retrieval).
• Ensure device compliance and security via MDM tools (Windows, macOS).
• Maintain an accurate inventory of IT assets (computers, peripherals, AV equipment, networking, telephony, etc.).
• Manage user accounts, software licenses, and access rights (directory services, email, VPN, etc.).
• Operations & Documentation
• Coordinate with external IT service providers when necessary.
• Contribute to the IT knowledge base (procedures, documentation, best practices).
• Assist with IT requirements related to office fit-outs or internal relocations.

IT Technician, Apprenticeship

• Provide Level I and II remote support (phone & remote access) for proprietary software to users.
• Handle requests related to technical incident resolution, training needs and analysis of specific cases.
• Review the reported issue, establish a diagnosis and conduct a detailed analysis.
• Resolve issues remotely, or dispatch a technician on site when necessary.
• Produce a report detailing actions taken and, if needed, actions to be performed (escalation to Level III and follow-up on interventions).
• Actively participate in the evolution of maintained systems through update campaigns.
• Plan and carry out update campaigns.
• Maintain tracking sheets.
• Client reporting.
• Contribute technically and organizationally by using and enriching the knowledge base.
• Update the knowledge base.
• Escalate to management situations that may require the implementation of procedures.

IT Support Help Desk Technician

• Gestion du parc de devices
• Réception des commandes et préparation des machines
• Gestion des retours collaborateurs et garantie de la satisfaction utilisateur
• Gestion administrative liée à la compliance et à la facturation

Technicien informatique, gestion de parc

• Encadrer une équipe de techniciens support helpdesk (N1/N2) et garantir la qualité de service, la performance opérationnelle et la satisfaction des utilisateurs, en assurant un pilotage quotidien de l’activité.
• Organiser et superviser l’activité quotidienne du service
• Répartir les tâches et prioriser les interventions
• Suivre les volumes de tickets et les SLA
• Garantir la continuité et la qualité du support
• Intervenir en support N2 sur les incidents complexes
• Assurer la gestion des escalades
• Être référent technique pour l’équipe

Team Leader Helpdesk, Junior

• Handle incoming calls, emails and tickets via the incident management tool
• Assess and diagnose technical incidents
• Provide remote user support (TeamViewer, AnyDesk, SCCM, etc.)
• Resolve incidents or escalate to the appropriate teams
• Log and track tickets in the ITSM tool
• Prioritize requests according to their criticality
• Adhere to service level agreements (SLAs)
• Ensure follow-up until full resolution
• Update the knowledge base

Helpdesk Support Technician – M/F

• Handle incoming calls, emails and tickets through the incident management system
• Triage and diagnose technical incidents
• Assist users remotely (TeamViewer, AnyDesk, SCCM, etc.)
• Resolve incidents or escalate to the appropriate teams
• Log and track tickets in the ITSM tool
• Prioritize requests based on their criticality
• Adhere to service level agreements (SLAs)
• Ensure follow-up until full resolution
• Update the knowledge base

IT Support jobs in France

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