IT Support

• Gestion du parc de devices
• Réception des commandes et préparation des machines
• Gestion des retours collaborateurs et garantie de la satisfaction utilisateur
• Gestion administrative liée à la compliance et à la facturation

Technicien informatique, gestion de parc

• Encadrer une équipe de techniciens support helpdesk (N1/N2) et garantir la qualité de service, la performance opérationnelle et la satisfaction des utilisateurs, en assurant un pilotage quotidien de l’activité.
• Organiser et superviser l’activité quotidienne du service
• Répartir les tâches et prioriser les interventions
• Suivre les volumes de tickets et les SLA
• Garantir la continuité et la qualité du support
• Intervenir en support N2 sur les incidents complexes
• Assurer la gestion des escalades
• Être référent technique pour l’équipe

Team Leader Helpdesk, Junior

• Handle incoming calls, emails and tickets via the incident management tool
• Assess and diagnose technical incidents
• Provide remote user support (TeamViewer, AnyDesk, SCCM, etc.)
• Resolve incidents or escalate to the appropriate teams
• Log and track tickets in the ITSM tool
• Prioritize requests according to their criticality
• Adhere to service level agreements (SLAs)
• Ensure follow-up until full resolution
• Update the knowledge base

Helpdesk Support Technician – M/F

• Handle incoming calls, emails and tickets through the incident management system
• Triage and diagnose technical incidents
• Assist users remotely (TeamViewer, AnyDesk, SCCM, etc.)
• Resolve incidents or escalate to the appropriate teams
• Log and track tickets in the ITSM tool
• Prioritize requests based on their criticality
• Adhere to service level agreements (SLAs)
• Ensure follow-up until full resolution
• Update the knowledge base

Helpdesk Technician

• Serve as the primary IT contact for the France region, supporting end-user technology needs both onsite and remotely
• Provide front-line support for hardware, operating systems, applications, mobile devices, peripherals, network connectivity, and SaaS/cloud services
• Document incidents and service requests in the ticketing system, manage tickets through to resolution, and escalate when appropriate
• Support onboarding and offboarding, including device provisioning, account/access setup, equipment recovery, and decommissioning
• Maintain accurate local IT asset records, including hardware, software, and license inventory
• Act as the onsite liaison for local vendors and service providers, including internet providers, hardware suppliers, and office technology partners
• Monitor and respond to IT security alerts, escalating incidents to the global IT & Security team as required

Bilingual IT Administrator

• Installer et configurer des équipements : ordinateurs, applications, équipements mobiles, etc
• Assurer la maintenance et le dépannage : résoudre les dysfonctionnements et optimiser les performances
• Mettre en place des outils de sécurité : antivirus, pare-feu, systèmes d'authentification
• Gérer les réseaux et les infrastructures : assurer leur bon fonctionnement et leur sécurité
• Collaborer avec les experts techniques : travailler en équipe pour répondre aux besoins des utilisateurs

Technicien informatique, alternance

• Install and configure equipment: computers, applications, mobile devices, etc.
• Perform maintenance and troubleshooting: resolve malfunctions and optimize performance.
• Implement security tools: antivirus, firewalls, authentication systems.
• Manage networks and infrastructure: ensure their proper operation and security.
• Collaborate with technical experts: work as part of a team to meet users' needs.

IT Technician, Apprenticeship - M/F

• Install and configure equipment: computers, applications, mobile devices, etc.
• Perform maintenance and troubleshooting: resolve malfunctions and optimize performance
• Deploy security tools: antivirus, firewalls, authentication systems
• Manage networks and infrastructure: ensure their proper operation and security
• Collaborate with technical specialists: work as part of a team to meet user needs

IT Technician (Apprenticeship)

• Install and configure equipment: computers, applications, mobile devices, etc.
• Perform maintenance and troubleshooting: resolve issues and optimize performance.
• Implement security tools: antivirus, firewalls, authentication systems.
• Manage networks and infrastructure: ensure their proper operation and security.
• Collaborate with technical experts: work as part of a team to meet user needs.

Technician apprentice in IT training based in Paris

• Installer et configurer des équipements : ordinateurs, applications, équipements mobiles, etc
• Assurer la maintenance et le dépannage : résoudre les dysfonctionnements et optimiser les performances
• Mettre en place des outils de sécurité : antivirus, pare-feu, systèmes d'authentification.
• Gérer les réseaux et les infrastructures : assurer leur bon fonctionnement et leur sécurité
• Collaborer avec les experts techniques : travailler en équipe pour répondre aux besoins des utilisateurs

• Assurer le support technique de niveau 1 et 2 (matériel, logiciel, réseau) auprès des utilisateurs
• Diagnostiquer et résoudre les incidents techniques (sur site ou à distance)
• Installer, configurer et maintenir les équipements informatiques (postes de travail, imprimantes, périphériques, etc.)
• Assister les utilisateurs sur l’usage des outils et logiciels internes
• Gérer les demandes via un outil de ticketing et assurer leur suivi
• Participer à la gestion du parc informatique et aux mises à jour des équipements
• Contribuer à la rédaction de procédures et documentations techniques
• Remonter les incidents critiques aux équipes concernées

Alternant.e Technicien.ne Helpdesk

• Troubleshooting, maintenance, and installation of IT and office equipment (hardware, software, networks)
• Ensuring availability of physical and logical resources required for the operation of IT and telecom systems
• Monitoring the operation of systems and networks according to operational and security standards and procedures
• Managing IT administrative tasks
• Advising, training, and supporting internal clients (Gestform employees)

IT Technician

• Work with innovative and dynamic companies to achieve business goals through technology
• Connect customers’ business needs with IT strategy using architectural models
• Develop effective IT solutions and high-level enterprise-wide IT architecture
• Ensure high level of customer satisfaction with our solutions and strategies
• Influence customers and sell solutions using expertise in leading-edge technology

Enterprise Architect

• Manage and maintain the IT estate
• Inventory and track the entire IT estate (PC, Mac, Linux, peripherals, software)
• Monitor hardware condition (replacement, repair, updates)
• Participate in planning equipment refresh cycles
• Maintain technical documentation for the estate and performed interventions
• Prepare, configure and deploy workstations (primarily PC, Mac, Linux)
• Install and configure operating systems (90% Windows) and required software
• Apply system updates and security patches
• Standardize configurations to streamline deployment and maintenance
• Install, update and uninstall business and office applications
• Manage licenses and ensure compliance
• Provide first-level technical support to users
• Diagnose and resolve hardware and software incidents

See all jobs on JobTailor

Technicien informatique, gestion de parc

Team Leader Helpdesk, Junior

Helpdesk Support Technician – M/F

Helpdesk Technician

Bilingual IT Administrator

Technicien informatique, alternance

Technicien informatique, alternance

IT Technician, Apprenticeship - M/F

IT Technician (Apprenticeship)

Technician apprentice in IT training based in Paris

Technicien informatique, alternance

Alternant.e Technicien.ne Helpdesk

IT Technician

Enterprise Architect

IT Technician, Systems and Networks