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IT Support Specialist
Dentsply SironaIT Support Specialist providing advanced technical support and managing hardware/software installations at Dentsply Sirona. Collaborating in a multicultural environment to resolve complex issues and train users.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT service managementchange managementtroubleshootinghardware installationsoftware installationuser account managementMicrosoft 365ERP systemsServiceNowtechnical support
Soft Skills
communication skillsteamworktrainingmulticultural work environment
Tools & Technologies
Active DirectoryMicrosoft DynamicsSAP S4ticketing systemsPCsiPadsiPhones
Certifications & Qualifications
Microsoft certificationdiploma equivalent to BAC+2
Industry Keywords
SOXISO-certified environments
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Provide advanced technical support to end users
- Manage hardware and software installations
- Troubleshoot and resolve complex issues
- Assist in managing the IT infrastructure
- Install, configure, and maintain equipment (PCs, iPads, iPhones) and software
- Manage user accounts in Active Directory
- Train users on new technologies (such as Microsoft 365 or Copilot)
Requirements
What you’ll need- Proven experience in IT service management and change management
- Strong communication skills and ability to work in a team
- Proficient with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and ERP systems (Microsoft Dynamics / SAP S4)
- Experience working in SOX- or ISO-certified environments
- Experience with ServiceNow or other ticketing systems
- Ability to work in international, multicultural environments
- Diploma equivalent to BAC+2 (e.g., associate degree) or equivalent IT training
- A Microsoft certification would be a plus
- Advanced level of English
Benefits
Comp & perks- 25 days of annual leave
- Flexible working hours
- 100% employer-paid health insurance
- Company pension plan with employer contributions
- Comprehensive initial onboarding and training
- Opportunities for ongoing professional development
- Access to LinkedIn Learning
- Global mentoring and coaching program
- Global employee assistance program