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IT Support Specialist
Dentsply SironaIT Support Specialist providing advanced technical support and managing hardware/software installations at Dentsply Sirona. Collaborating in a multicultural environment to resolve complex issues and train users.
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Provide advanced technical support to end users
- Manage hardware and software installations
- Troubleshoot and resolve complex issues
- Assist in managing the IT infrastructure
- Install, configure, and maintain equipment (PCs, iPads, iPhones) and software
- Manage user accounts in Active Directory
- Train users on new technologies (such as Microsoft 365 or Copilot)
Requirements
What you’ll need- Proven experience in IT service management and change management
- Strong communication skills and ability to work in a team
- Proficient with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and ERP systems (Microsoft Dynamics / SAP S4)
- Experience working in SOX- or ISO-certified environments
- Experience with ServiceNow or other ticketing systems
- Ability to work in international, multicultural environments
- Diploma equivalent to BAC+2 (e.g., associate degree) or equivalent IT training
- A Microsoft certification would be a plus
- Advanced level of English
Benefits
Comp & perks- 25 days of annual leave
- Flexible working hours
- 100% employer-paid health insurance
- Company pension plan with employer contributions
- Comprehensive initial onboarding and training
- Opportunities for ongoing professional development
- Access to LinkedIn Learning
- Global mentoring and coaching program
- Global employee assistance program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementchange managementtroubleshootinghardware installationsoftware installationuser account managementMicrosoft 365ERP systemsServiceNowtechnical support
Soft Skills
communication skillsteamworktrainingmulticultural work environment
Certifications
Microsoft certificationdiploma equivalent to BAC+2