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Tech Stack
Tools & technologiesITSMServiceNowTCP/IP
About the role
Key responsibilities & impact- Handle incoming calls, emails and tickets through the incident management system
- Triage and diagnose technical incidents
- Assist users remotely (TeamViewer, AnyDesk, SCCM, etc.)
- Resolve incidents or escalate to the appropriate teams
- Log and track tickets in the ITSM tool
- Prioritize requests based on their criticality
- Adhere to service level agreements (SLAs)
- Ensure follow-up until full resolution
- Update the knowledge base
Requirements
What you’ll need- Bac / Bac+2 in IT (BTS SIO, DUT, etc.) or equivalent
- 1 to 3 years of experience in helpdesk support or user support
- Technical skills — Workstations: Windows 10 / 11
- Ticketing tools: ServiceNow, GLPI, Jira (or equivalent)
- Directory services: Active Directory
- Email: Office 365 / Exchange
- Remote tools: TeamViewer, AnyDesk, Remote Desktop
- Networking: basic knowledge of TCP/IP, VPN, LAN/WAN
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account METALINE Website LinkedIn All Job Openings 501 - 1000 employees Founded 1983 🤝 B2B 🔒 Cybersecurity ☁️ SaaS B2B
- Cybersecurity
- SaaS METALINE is an IT services and infrastructure company with more than 35 years of experience, specializing in datacenter design and operation, managed services (infogérance), digital workplace solutions, and enterprise software development. It serves both private and public sector clients with offerings that include datacenter management, security and compliance, IT support, hardware and software distribution, and tailored software (ERP/CRM). METALINE emphasizes operational excellence, RGPD compliance, and a strong RSE (CSR) commitment. Helpdesk Technician 🔥 13 minutes ago 🏢🏡 Aurillac – Hybrid 💵 €25k - €26k / year ⏰ Full Time 🟢 Junior 💻 IT Support 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Handle incoming calls, emails and tickets through the incident management system
- Triage and diagnose technical incidents
- Assist users remotely (TeamViewer, AnyDesk, SCCM, etc.)
- Resolve incidents or escalate to the appropriate teams
- Log and track tickets in the ITSM tool
- Prioritize requests based on their criticality
- Adhere to service level agreements (SLAs)
- Ensure follow-up until full resolution
- Update the knowledge base 🎯 Requirements
- Bac / Bac+2 in IT (BTS SIO, DUT, etc.) or equivalent
- 1 to 3 years of experience in helpdesk support or user support
- Technical skills — Workstations: Windows 10 / 11
- Ticketing tools: ServiceNow, GLPI, Jira (or equivalent)
- Directory services: Active Directory
- Email: Office 365 / Exchange
- Remote tools: TeamViewer, AnyDesk, Remote Desktop
- Networking: basic knowledge of TCP/IP, VPN, LAN/WAN Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
helpdesk supportuser supportWindows 10Windows 11ServiceNowGLPIJiraActive DirectoryOffice 365TCP/IP
Soft Skills
communicationproblem-solvingprioritizationcustomer serviceteam collaboration
Certifications
BacBac+2BTS SIODUT