METALINE

Scrum Master

• Garantir l'application des pratiques Agile/Scrum et du cadre de référence de l'entreprise
• Animer l'ensemble des cérémonies Agile (Daily, Sprint Planning, Sprint Review, Rétrospective)
• Accompagner le Product Owner dans la gestion et la clarification du backlog
• Assurer le suivi de la capacité des équipes et la gestion des dépendances
• Identifier, suivre et lever les obstacles impactant l'avancement des travaux
• Suivre et animer les indicateurs de performance de l'équipe
• Favoriser la communication et la collaboration entre les différentes parties prenantes
• Contribuer à l'amélioration continue des équipes
• Préparer et faciliter la participation aux PI Planning
• Participer activement à la coordination des activités dans un environnement multi-équipes.

Scrum Master Confirmé – Environnement Cloud Hybride

IT Support

• Handle incoming calls, emails and tickets through the incident management system
• Triage and diagnose technical incidents
• Assist users remotely (TeamViewer, AnyDesk, SCCM, etc.)
• Resolve incidents or escalate to the appropriate teams
• Log and track tickets in the ITSM tool
• Prioritize requests based on their criticality
• Adhere to service level agreements (SLAs)
• Ensure follow-up until full resolution
• Update the knowledge base

Helpdesk Technician

• Handle incoming calls, emails and tickets via the incident management tool
• Assess and diagnose technical incidents
• Provide remote user support (TeamViewer, AnyDesk, SCCM, etc.)
• Resolve incidents or escalate to the appropriate teams
• Log and track tickets in the ITSM tool
• Prioritize requests according to their criticality
• Adhere to service level agreements (SLAs)
• Ensure follow-up until full resolution
• Update the knowledge base

Helpdesk Support Technician – M/F

• Encadrer une équipe de techniciens support helpdesk (N1/N2) et garantir la qualité de service, la performance opérationnelle et la satisfaction des utilisateurs, en assurant un pilotage quotidien de l’activité.
• Organiser et superviser l’activité quotidienne du service
• Répartir les tâches et prioriser les interventions
• Suivre les volumes de tickets et les SLA
• Garantir la continuité et la qualité du support
• Intervenir en support N2 sur les incidents complexes
• Assurer la gestion des escalades
• Être référent technique pour l’équipe

Team Leader Helpdesk, Junior

Systems Engineer

• Ensure operation and maintain the operational condition of middleware platforms
• Manage incidents, problems and service requests
• Participate in application production deployments
• Contribute to technical enhancements and infrastructure upgrades
• Implement automations using DevOps tools (CI/CD)
• Perform audits, tuning and performance optimization tasks
• Contribute to the industrialization and the middleware service catalog

Middleware Systems Engineer – 6 months

• Develop and maintain ABAP objects and Fiori applications
• Design CDS views and web services
• Take part in technical analysis and estimations
• Contribute to unit and integration testing
• Participate in corrective and evolutionary maintenance
• Collaborate with functional and technical teams
• Follow S/4HANA development best practices

SAP ABAP / Fiori Developer – S/4HANA

Consultant

• Develop and maintain SailPoint IIQ technical components (workflows, rules, scheduled tasks)
• Design and improve provisioning processes and identity lifecycle management
• Implement and maintain integration connectors (Active Directory, LDAP, SAP, databases, REST APIs)
• Develop business rules in Java / BeanShell
• Participate in recertification campaigns and access audits
• Ensure the quality, performance and security of developments
• Participate in technical testing and validation of deliverables
• Contribute to N2/N3 incident resolution on the IAM platform
• Write the associated technical documentation

SailPoint IdentityIQ Consultant – IAM Developer (Freelance)

Operations

• Installation and configuration of macOS, iOS and iPadOS devices (e.g., enrollment, encryption, and setup of secure environments)
• Deployment and management of Apple devices (Mac, iPhone, iPad)
• Standard MDM operations: device enrollment, remote management, sending remote commands, fleet administration, and compliance checks
• Management of OS and application updates via MDM
• Deployment of profiles: Wi‑Fi, VPN, email accounts, security settings
• Troubleshooting incidents related to Apple solutions in an enterprise environment
• Installation and maintenance of Windows systems (10, 11) and Microsoft 365
• Directory integration and user account management (Entra ID, Active Directory)
• Deployment of security solutions: antivirus, encryption, network protections
• Application deployment within the Microsoft environment
• Handling inbound calls to assist users with their issues
• Diagnosing and resolving incidents via our ticketing tool, by phone or using remote support
• Handling requests on a variety of topics (networking, systems, applications)
• Escalating complex incidents to Level 2 support
• Creating documentation and contributing to our knowledge base
• User training: training materials and awareness sessions

Cloud Ops Level 1 Technician

Payroll

• Payroll processing (core responsibility) – using ADP
• Collect, enter and verify variable payroll elements
• Produce pay slips according to the payroll calendar
• Verify and secure payroll calculations (contributions, bonuses, absences, statutory sick pay (IJSS), adjustments, etc.)
• Investigate and resolve anomalies and discrepancies identified during checks
• Manage payroll adjustments (arrears, overpayments, corrections)
• Perform routine configuration in ADP (record creation, updates, simple contractual changes)
• Ensure the quality and consistency of data in ADP
• Prepare, review and submit monthly and event-driven DSNs
• Monitor DSN responses and handle anomalies
• Manage exchanges with URSSAF, pension and provident funds if necessary
• Participate in monthly and annual payroll closings
• Perform regular payroll consistency checks
• Generate payroll reports and extracts for the Finance team (charges, provisions, etc.)
• Document payroll processes and control points

Payroll Administrator – Fixed-term Contract

Sales

• Maintenir la plateforme SFMC en condition opérationnelle
• Qualifier, traiter et suivre les tickets
• Faire escalader vers Salesforce ou l’intégrateur si besoin
• Surveiller les flux de données
• Développements SFMC (principalement AMPscript, SQL, JS)
• Paramétrage des campagnes / parcours
• Déploiement en préprod & prod
• Documentation technique
• Dossier d’exploitation
• Capitalisation des connaissances
• Travail avec chef de projet, responsable applicatif, production