FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSMServiceNowTCP/IP
About the role
Key responsibilities & impact- Encadrer une équipe de techniciens support helpdesk (N1/N2) et garantir la qualité de service, la performance opérationnelle et la satisfaction des utilisateurs, en assurant un pilotage quotidien de l’activité.
- Organiser et superviser l’activité quotidienne du service
- Répartir les tâches et prioriser les interventions
- Suivre les volumes de tickets et les SLA
- Garantir la continuité et la qualité du support
- Intervenir en support N2 sur les incidents complexes
- Assurer la gestion des escalades
- Être référent technique pour l’équipe
Requirements
What you’ll need- Bac+2 à Bac+3 en informatique
- 3 à 5 ans en support helpdesk
- Première expérience en encadrement ou référent technique
- Maîtrise des environnements poste de travail
- Bonne connaissance des outils de ticketing
- Capacité à gérer des incidents complexes
- Culture ITIL appréciée
- Windows 10 / 11, Active Directory, Office 365 / Exchange
- Outils ITSM (ServiceNow, GLPI…)
- Prise en main à distance (TeamViewer, AnyDesk…)
- Notions réseau (VPN, TCP/IP)
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account METALINE Website LinkedIn All Job Openings 501 - 1000 employees Founded 1983 🤝 B2B 🔒 Cybersecurity ☁️ SaaS B2B
- Cybersecurity
- SaaS METALINE is an IT services and infrastructure company with more than 35 years of experience, specializing in datacenter design and operation, managed services (infogérance), digital workplace solutions, and enterprise software development. It serves both private and public sector clients with offerings that include datacenter management, security and compliance, IT support, hardware and software distribution, and tailored software (ERP/CRM). METALINE emphasizes operational excellence, RGPD compliance, and a strong RSE (CSR) commitment. Team Leader Helpdesk, Junior 🔥 13 minutes ago 🏢🏡 Aurillac – Hybrid 💵 €29k - €31k / year ⏰ Full Time 🟠 Senior 💻 IT Support 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Encadrer une équipe de techniciens support helpdesk (N1/N2) et garantir la qualité de service, la performance opérationnelle et la satisfaction des utilisateurs, en assurant un pilotage quotidien de l’activité.
- Organiser et superviser l’activité quotidienne du service
- Répartir les tâches et prioriser les interventions
- Suivre les volumes de tickets et les SLA
- Garantir la continuité et la qualité du support
- Intervenir en support N2 sur les incidents complexes
- Assurer la gestion des escalades
- Être référent technique pour l’équipe 🎯 Requirements
- Bac+2 à Bac+3 en informatique
- 3 à 5 ans en support helpdesk
- Première expérience en encadrement ou référent technique
- Maîtrise des environnements poste de travail
- Bonne connaissance des outils de ticketing
- Capacité à gérer des incidents complexes
- Culture ITIL appréciée
- Windows 10 / 11, Active Directory, Office 365 / Exchange
- Outils ITSM (ServiceNow, GLPI…)
- Prise en main à distance (TeamViewer, AnyDesk…)
- Notions réseau (VPN, TCP/IP) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
support helpdeskencadrement techniquegestion des incidentsenvironnements poste de travailoutils de ticketingITILWindows 10Active DirectoryOffice 365notions réseau
Soft Skills
leadershiporganisationpriorisationcommunicationgestion des escaladessatisfaction des utilisateursqualité de serviceperformance opérationnelle
Certifications
Bac+2Bac+3