Helpdesk Support Technician – M/F

METALINE

Technician assisting users via Helpdesk in a dynamic IT environment. Resolving technical incidents while collaborating within an engaged team at Metaline.

Posted 5/27/2026full-timeClermont-Ferrand • 🇫🇷 FranceJunior💰 €25,000 - €26,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Handle incoming calls, emails and tickets via the incident management tool
Assess and diagnose technical incidents
Provide remote user support (TeamViewer, AnyDesk, SCCM, etc.)
Resolve incidents or escalate to the appropriate teams
Log and track tickets in the ITSM tool
Prioritize requests according to their criticality
Adhere to service level agreements (SLAs)
Ensure follow-up until full resolution
Update the knowledge base

Requirements

What you’ll need

High school diploma / two‑year IT diploma (BTS SIO, DUT, etc.) or equivalent
1–3 years in helpdesk or user support
Good knowledge of Windows 10 / 11
Experience with ticketing systems: ServiceNow, GLPI, Jira (or equivalent)
Knowledge of directory services: Active Directory
Email skills: Office 365 / Exchange
Ability to use remote support tools: TeamViewer, AnyDesk, Remote Desktop
Basic networking knowledge: TCP/IP, VPN, LAN/WAN

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account METALINE Website LinkedIn All Job Openings 501 - 1000 employees Founded 1983 🤝 B2B 🔒 Cybersecurity ☁️ SaaS B2B
Cybersecurity
SaaS METALINE is an IT services and infrastructure company with more than 35 years of experience, specializing in datacenter design and operation, managed services (infogérance), digital workplace solutions, and enterprise software development. It serves both private and public sector clients with offerings that include datacenter management, security and compliance, IT support, hardware and software distribution, and tailored software (ERP/CRM). METALINE emphasizes operational excellence, RGPD compliance, and a strong RSE (CSR) commitment. Helpdesk Support Technician – M/F 🔥 13 minutes ago 🏢🏡 Clermont-Ferrand – Hybrid 💵 €25k - €26k / year ⏰ Full Time 🟢 Junior 💻 IT Support 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle incoming calls, emails and tickets via the incident management tool
Assess and diagnose technical incidents
Provide remote user support (TeamViewer, AnyDesk, SCCM, etc.)
Resolve incidents or escalate to the appropriate teams
Log and track tickets in the ITSM tool
Prioritize requests according to their criticality
Adhere to service level agreements (SLAs)
Ensure follow-up until full resolution
Update the knowledge base 🎯 Requirements
High school diploma / two‑year IT diploma (BTS SIO, DUT, etc.) or equivalent
1–3 years in helpdesk or user support
Good knowledge of Windows 10 / 11
Experience with ticketing systems: ServiceNow, GLPI, Jira (or equivalent)
Knowledge of directory services: Active Directory
Email skills: Office 365 / Exchange
Ability to use remote support tools: TeamViewer, AnyDesk, Remote Desktop
Basic networking knowledge: TCP/IP, VPN, LAN/WAN Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 10Windows 11ServiceNowGLPIJiraActive DirectoryOffice 365ExchangeTCP/IPVPN

Soft Skills

communicationproblem-solvingprioritizationcustomer supportteam collaboration

Certifications

high school diplomatwo-year IT diploma