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IT Technician, Apprenticeship
Alice & BobIT Technician providing support for staff at Alice & Bob's quantum computing company. Troubleshooting technical issues across Windows, macOS, and Linux environments as a member of the IT team.
Tech Stack
Tools & technologiesITSMLinuxMacOS
About the role
Key responsibilities & impact- User support
- Handle IT tickets (ITSM tools) and escalate to the appropriate level when necessary.
- Provide on-site user support for Windows, macOS and Linux environments.
- Diagnose and resolve hardware and software incidents.
- Equipment and access management
- Participate in employee onboarding and offboarding (prepare workstations, manage access rights, inventory, equipment retrieval).
- Ensure device compliance and security via MDM tools (Windows, macOS).
- Maintain an accurate inventory of IT assets (computers, peripherals, AV equipment, networking, telephony, etc.).
- Manage user accounts, software licenses, and access rights (directory services, email, VPN, etc.).
- Operations & Documentation
- Coordinate with external IT service providers when necessary.
- Contribute to the IT knowledge base (procedures, documentation, best practices).
- Assist with IT requirements related to office fit-outs or internal relocations.
Requirements
What you’ll need- Education: IT-oriented studies (BTS, Bachelor's degree, Licence or equivalent).
- Experience: prior experience in IT support is a plus (internship, apprenticeship, or personal projects).
- Technical curiosity and a strong desire to learn in a demanding environment.
- Comfortable working with Windows, macOS and ideally Linux.
- Good interpersonal skills, service-oriented attitude, and ability to work increasingly autonomously.
- Proficiency in French and English in an international work context.
Benefits
Comp & perks- None 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
IT supporthardware troubleshootingsoftware troubleshootingMDM toolsuser account managementsoftware license managementdirectory servicesVPN managementWindowsmacOS
Soft Skills
interpersonal skillsservice-oriented attitudeautonomytechnical curiositydesire to learn
Certifications
BTSBachelor's degreeLicence