Alice & Bob

Social Media Manager

• Own the digital communication calendar in sync with the PR Manager and Content Manager, and keep it full.
• Plan and execute our new channel expansion (Reddit, TikTok, Instagram etc.), setting growth objectives and KPIs per channel.
• Build and grow our email marketing channel from the current 3000~ subscribers to new heights, tooling, segmentation, templates, strategy.
• Stay sharp on the industry: develop your science communication chops with our scientists, track competitors and share-of-voice, and watch leading tech communicators to keep us top-of-industry.
• Select and manage external providers (e.g. content, ads, photo, video, and design production) to scale the digital communication function.
• Run community management: monitor comments, mentions, and DMs, reply in our brand voice when crucial, and escalate sensitive feedback.
• Oversee the creation, scheduling, and publishing of content (copy + visuals) across our digital channels weekly, both organic and paid.
• Hunt for stories inside the company, interviewing scientists and engineers, and turn them into social-native content for thought leadership and employer branding.
• Translate complex science into compelling narratives for audiences ranging from researchers to a curious teenager.
• Report and analyze marketing data and track achievement of KPIs.

Senior Digital Communication and Social Media Manager

IT Support

• User support
• Handle IT tickets (ITSM tools) and escalate to the appropriate level when necessary.
• Provide on-site user support for Windows, macOS and Linux environments.
• Diagnose and resolve hardware and software incidents.
• Equipment and access management
• Participate in employee onboarding and offboarding (prepare workstations, manage access rights, inventory, equipment retrieval).
• Ensure device compliance and security via MDM tools (Windows, macOS).
• Maintain an accurate inventory of IT assets (computers, peripherals, AV equipment, networking, telephony, etc.).
• Manage user accounts, software licenses, and access rights (directory services, email, VPN, etc.).
• Operations & Documentation
• Coordinate with external IT service providers when necessary.
• Contribute to the IT knowledge base (procedures, documentation, best practices).
• Assist with IT requirements related to office fit-outs or internal relocations.

IT Technician, Apprenticeship

Community Manager

• Champion the user journey by actively tracking satisfaction and continuously elevating the quality of the user experience.
• Track equipment usage, maximize adoption, and actively support research initiatives and scientific publications.
• Map, understand, and engage quantum research communities.
• Organize trainings, workshops, and educational initiatives in collaboration with internal experts.
• Drive the long-term adoption of Alice & Bob’s hardware by tracking global research trends and aligning our technology to support future scientific breakthroughs.
• Support active research projects and mobilize subject-matter experts to ensure seamless project execution.
• Manage incoming non-urgent user inquiries and synthesize user feedback into actionable insights for the product and sales teams.
• Represent Alice & Bob at conferences, trade shows, and industry events.

Quantum Research Community Manager

People Operations

• Own payroll and employee administration excellence
• Ensure that every employee interaction — from contracts and payroll to HR policies and processes — is accurate, compliant, and seamless
• Report directly to the VP of People & Culture
• Lead employee relations, compliance, and working conditions
• Manage individual and collective employment-related situations
• Contribute to the definition and deployment of Working Conditions (QVCT) initiatives
• Own the People Analytics foundation and HR systems, and drive automation
• Contribute to scaling People Operations and Compliance practices while improving the employee experience

Senior Digital Communication and Social Media Manager

IT Technician, Apprenticeship

Quantum Research Community Manager

People Operations & Compliance Team Lead