IT Support

• Managing and executing IT Audits in a collaborative team setting in support of Internal Controls over Financial Reporting
• Performing and/or managing Information Technology (IT) Audits and Security Assessments in various industries
• Managing multiple client projects, and teams with responsibilities over the full project lifecycle
• Training and guiding team members on IT Audit concepts
• Attending and presenting at professional conference events
• Contributing to internal firm initiatives
• Engaging in practice development activities with prospective clients

IT Audit Manager

• Lead and manage enterprise internal audit activities aligned with global regulatory requirements including MDSAP, QMSR, and ISO 13485.
• Develop and execute risk-based audit schedule, audit plans across Medtronic operating units, manufacturing sites, and enterprise functions.
• Serve as Lead Auditor for complex or high-impact compliance audits.
• Ensure audits are conducted in accordance with internal procedures, regulatory expectations, and recognized auditing standards.
• Provide subject matter expertise on regulatory quality requirements and global compliance expectations.
• Evaluate the effectiveness and maturity of quality system processes across the organization.
• Identify systemic compliance risks and provide recommendations for mitigation.
• Support enterprise preparation for regulatory inspections and external audits.
• Lead and/or participate in mock inspections and readiness assessments to strengthen organizational preparedness.
• Track compliance trends and escalate systemic risks to leadership as appropriate.

Senior Compliance/Audit Manager

• Join Valley View's HIM team as a Charge Audit Specialist!
• This position will optimize and support charge capture across the organization.
• Partner with clinical departments to ensure billable services are accurately captured to optimize revenue stream.
• Supports charging accuracy among clinical departments.
• Promotes the accuracy of charging practices across the organization.
• Serves as a liaison between clinical areas and revenue cycle teams to translate billing needs.
• Effectively collaborate with practice operations in improving charge capture for their service lines.
• Is a resource for providers, clinical team members, and leaders regarding charging workflows, charge code questions, and compliant charging.
• Performs ongoing clinical service line reviews of medical records and associated billing to identify potential charging inaccuracies.
• Develops action plans for corrections, quantifies revenue impact, and partners with clinical areas until resolution.

Charge Audit Specialist

• Own all IT operations end-to-end: device procurement & management, SaaS administration, and identity & access management.
• Administer our Mobile Device Management (MDM) platform and maintain a healthy, secure fleet of Mac and Windows devices.
• Manage core business tools like Google Workspace, Slack, Notion, 1Password, and more — and evaluate new ones as we grow.
• Lead IT onboarding and offboarding so every new hire has a great Day 1 (and every departure is handled cleanly).
• Own our Notion workspace as a core IT system: manage permissions and access controls, maintain structural integrity as we scale, and partner with teams to ensure it stays organized, useful, and secure.
• Stay ahead of AI tooling: evaluate, pilot, and govern AI tools across the business, establish guardrails for responsible use, manage access, and help teammates get the most out of tools like Claude, Cursor, ChatGPT, and others as they enter our stack.
• Build and maintain IT documentation and self-service resources that actually empower teammates to help themselves.
• Implement and maintain IT security fundamentals in close partnership with the Security Engineer: endpoint protection, MFA enforcement, and access controls — you own the IT and SaaS layer; the Security Engineer owns the production and cloud security layer.
• Own Vanta, our GRC platform — manage our compliance posture, track controls, coordinate evidence collection, and project manage our SOC 2, ISO 27001, and PCI certification programs end-to-end.
• Manage our current third-party IT partner (Mann) while building toward transitioning support in-house over time.
• Serve as the go-to for troubleshooting and support, not as a ticket-closer, but as a genuine partner to the team.
• Think proactively: identify gaps before they become problems and build the infrastructure for where we're going, not just where we are.

Senior IT & Business Continuity Manager

• Manage assigned pursuits of moderate complexity from kickoff through submission.
• Contribute pursuit-specific inputs to go/no-go evaluations, including compliance assessment, schedule feasibility, and resource considerations.
• Develop and write substantive proposal content, including qualifications, project narratives, executive summary inputs, and resumes, with guidance from senior staff.
• Establish and manage pursuit schedules, coordinating internal contributors and subconsultants.
• Conduct compliance reviews on assigned content to confirm adherence to RFQ and RFP requirements.
• Maintain Salesforce opportunity records for assigned pursuits, including revenue values, stage progression, and outcome documentation.
• Ensure resumes and project sheets sourced from Flowcase are current and aligned with pursuit messaging.
• Develop content and materials for client presentations and interviews on assigned pursuits.
• Support interview preparation including coaching sessions, mock interviews, and slide development under the direction of senior staff.
• Provide guidance and quality review to Pursuit Coordinators on assigned work.
• Support Pursuit Managers and Senior Pursuit Managers on larger pursuits as a section lead or content contributor.

Associate Pursuit Manager

• Provide front-line support across email, chat, and ticket portal. Resolve incidents and service requests within established SLAs, escalating complex or policy-level issues to senior IT staff as needed.
• Triage, prioritize, and route tickets; keep affected users informed throughout the resolution process; flag recurring issues for root-cause review.
• Provision, image, and deploy Windows and macOS endpoints using Intune Autopilot in addition to supporting Android and iOS devices through MDM.
• Manage day-to-day account lifecycle tasks: onboarding and offboarding support, Entra ID account changes, security group and license assignment, device provisioning, and password resets.
• Support routine security-related IT operations and user access requests across tools including Rapid7, Cisco Umbrella, CrowdStrike, Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT/security staff as needed.
• Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.
• Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.
• Maintain hardware and software asset inventory throughout the device lifecycle, including procurement requests, deployment, refreshes, warranty/RMA coordination, and vendor support.
• Maintain knowledge base articles, runbooks, and standard operating procedures (SOPs). Deliver end-user training and new-hire IT orientation.
• Contribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.

Help Desk Technician

• Provide sourcing leadership and direction for complex, critical sourcing categories with the greatest impact
• Lead cross functional teams to drive successful project and category outcomes/results
• Develop and effectively execute sourcing strategy
• Collaborate with the business to plan and implement complex competitive sourcing events and other activities to advance category strategies
• Develop effective negotiation strategies and negotiate commercial terms with critical suppliers to achieve objectives
• Manage risk mitigation efforts and oversee on-going supplier performance
• Ensure compliance with supplier safety, risk assessments, and other supplier programs
• Serve as a technical expert for the Category Management organization
• Lead the development and implementation of critical enterprise-wide category strategies
• Perform spend and cost analysis (e.g. total cost of ownership and should cost models) and develop category strategies to achieve maximum value capture
• Complete supplier research and risk profiles
• Monitor industry information, external factors, and trends to ensure category strategy is leading current best practices
• Develop and execute complex sourcing event strategies and guide others on the team
• In conjunction with logistics personnel implement optimal inventory strategies
• Lead tier I supplier relationship management efforts for multiple and the most critical suppliers focusing on improving total cost of ownership quality delivery and continuous improvement
• Maintain awareness of supplier innovations and incorporate them into sourcing strategy
• Establish KPIs and metrics
• Monitor document and evaluate supplier performance
• Lead the resolution of disputes with critical suppliers
• Develop strategy and lead negotiations to establish contracts that support category strategies while meeting business requirements
• Review analyze verify and negotiate contract changes or additional work orders
• Monitor compliance across buying channel supplier and contract purchasing execution
• Manage contractor claims to resolution
• Ensure suppliers comply with contract terms and meet all commitments
• Develop and communicate contract summary and implementation plans
• Develop risk management strategies in conjunction with Legal and Security apply understanding of underlying principles of contract law
• In collaboration with business area management manage and define the risk elements of the contract
• Limit Xcel Energy risk by ensuring all required documents and notices have been obtained and are satisfactory
• Create and manage project plans to implement category strategies
• Manage supply chain business and supplier continuous improvement efforts
• Provide expert guidance oversight and collaboration with the supply chain team to build category and sourcing strategies
• Generate and implement new ideas/ processes
• Mentor and provide work oversight

Principal Category Manager – IT Services

• Own identity and access management across core enterprise platforms, including Okta and Google Workspace, administering user lifecycle management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Lead endpoint management for company devices, primarily macOS systems managed through Jamf, developing secure endpoint baselines, software deployment workflows, and lifecycle management processes.
• Design and build automation using APIs and scripting languages such as Python, Bash, or PowerShell to streamline IT operations, eliminate repetitive tasks, and improve operational efficiency.
• Administer and support business-critical SaaS applications and collaboration platforms, ensuring secure, reliable, and scalable services that enable employees to work effectively.
• Partner closely with Security to support access reviews, vulnerability remediation, asset management, and compliance initiatives across frameworks including FedRAMP, SOC 2, ISO 27001, and CMMC.
• Serve as the senior escalation point for complex employee technology issues, major incidents, and advanced troubleshooting across identity, endpoint, and SaaS platforms.
• Continuously improve IT operations through process optimization, documentation, self-service capabilities, and scalable infrastructure that supports company growth.
• Collaborate across Engineering, Security, and People Operations to ensure internal technology solutions align with business needs while maintaining a secure and exceptional employee experience.

IT Engineer

• Provide support across phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support. Resolve incidents and service requests within established SLAs.
• Triage, prioritize, and route tickets; keep affected users informed throughout the resolution process; perform root-cause analysis on recurring issues to drive permanent fixes.
• Provision, image, and deploy Windows and macOS endpoints using Autopilot, Intune, and Kandji; support Android and iOS devices through MDM.
• Manage the full account lifecycle, including onboarding and offboarding, Entra ID accounts, security groups, licenses, device provisioning, password resets, MFA resets, and SSO/SCIM administration.
• Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.
• Support conference room AV equipment and Zoom Rooms.
• Support endpoint security, including Microsoft Defender, CrowdStrike, BitLocker, FileVault, and device compliance. Triage phishing and malware alerts and participate in incident response, remediation, and vulnerability management.
• Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.
• Maintain hardware and software asset inventories and license entitlements throughout the device lifecycle, including procurement, deployment, refreshes, warranty repairs, RMAs, and vendor support.
• Create and maintain knowledge base articles, runbooks, standard operating procedures (SOPs), and technical documentation. Develop and deliver end-user training and new-hire IT orientation.
• Build and maintain automation scripts and workflows using PowerShell, Microsoft Graph API, and Power Automate to reduce manual work. Utilize AI-assisted support tools while validating recommended solutions before implementation.
• Serve as a subject matter expert in one or more technology domains (e.g., endpoint management, identity management, macOS) and mentor other IT technicians as needed.
• Contribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.

IT Support Specialist

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Own hardware and software lifecycle management: procurement, deployment, inventory, and secure decommissioning.
• Administer endpoint management platforms (Jamf for macOS, Intune for Windows): configuration profiles, provisioning, patching, and compliance enforcement, in coordination with security-defined baselines.
• Execute day-to-day identity lifecycle tasks, such as user provisioning/deprovisioning, group and license management, within the IAM framework (Okta) per policy.
• Maintain and optimize core SaaS, collaboration, and productivity platforms (email, file storage, communication tools) for reliability and scalability.
• Serve as the primary point of contact for employee IT support and troubleshooting; triage and resolve hardware, software, and access issues.
• Maintain and regularly test backup, continuity, and disaster recovery processes for core IT systems.
• Maintain system diagrams, runbooks, SOPs, and internal knowledge articles for IT operations.
• Manage relationships and renewals with IT vendors and SaaS providers; track licensing and spend.
• Support new-hire onboarding and offboarding logistics: equipment setup, account provisioning, and access removal.
• Maintain inventory of SaaS applications and internal software; flag and escalate shadow IT or unmanaged tools for remediation per policy.
• Assist with evidence collection and documentation for compliance audits when requested, without owning the compliance program.
• Evaluate internal software requests, renewals, and usage patterns to ensure cost-effective utilization, eliminate duplicative tools, and promote standardized platforms where appropriate.

IT Specialist

• Oversee the deployment, enhancement and support of SAP applications within the organization.
• Lead a team of SAP professionals and manage internal employees and external consultants and partners.
• Ensure efficient project execution and build the SAP team through selection and development.
• Develop and execute an enterprise-wide SAP strategy and roadmap.
• Provide cutting-edge solutions that increase collaboration, productivity, and the development of quantum software, applications, and hardware.

IT SAP Manager

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

IT End User Specialist II

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Lead the solutioning and development of Sitecore web platform and API’s.
• Lead the solutioning and development of MS Dynamics CE and F&O platform including integration with logistic partners and taxation
• Continuous development of staff and mentoring to have future leaders
• Ensure transparency and consistency in how they engage with stakeholders and the team.
• Ability to build consensus and broker compromise between stakeholders with the support of product manager.
• Employ design thinking and hypothesis-driven development techniques to promote innovation.
• Be “servant leader” by viewing their success as the success of users and the team.
• Provide profound technical advice and establish relationships with the business stakeholders to be recognized as their trusted advisor
• Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work.
• Contributes to strategic planning, direction, and goal setting for the organization in collaboration with members of the leadership team.
• Supports the mission, goals, objectives, and values of the organization.
• Partner with Stakeholders using leadership and collaboration
• Identify and apply new technology, including AI

IT Enterprise Application Development and Support Director

• Lead, develop, and manage a team of Enterprise Architects
• Define and drive the Enterprise Architecture vision
• Serve as a strategic technology advisor to Product Management and Engineering leadership
• Oversee creation of solution blueprints, reference architectures, architecture decision records (ADRs), roadmaps, and target-state designs
• Establish and run effective architecture governance mechanisms

Senior Director, Enterprise Architecture – AdTech

• Leading strategic, complex, platform opportunities involving architecting technology solution strategies that achieve customer objectives.
• Identifying and analyzing key systems, dependencies, and integration points within the overall solution landscape, developing solution maps.
• Providing expert guidance to sales and deal teams on how to differentiate with Workday technology.
• Collaborating across functional groups (Value Management, Services, Customer Success Management) to create customer experiences that build long-term, sustainable relationships.

Senior Enterprise Architect

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Own End-to-End Platform Operations
• Balance Hands-On Support with Strategic Operations
• Drive ITIL-Aligned Service Management
• Lead Platform Operations & Application Lifecycle Management (ALM)
• Champion ServiceNow & CSDM/CMDB Maturity
• Ensure Operational Readiness & Release Coordination
• Operational Metrics, Reporting & Continuous Improvement
• Compliance & Risk Management
• Vendor & Third-Party Application Support Oversight
• Leadership, Communication & Cross-Team Coordination

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