IT Support

• provide strategic technical leadership across the enterprise
• define and govern the architectural direction for platforms, applications, cloud infrastructure, and AI capabilities
• partner with senior technology and business leaders to align architecture decisions with organizational strategy
• drive modernization initiatives
• ensure the enterprise technology portfolio is secure, scalable, and cost-effective
• define and maintain the enterprise architecture vision, principles, reference architectures, and technology roadmap
• lead architecture governance
• drive cloud infrastructure strategy
• own the enterprise technology radar
• lead application portfolio rationalization
• partner with security and compliance teams
• establish patterns for API governance, service mesh, identity, and zero-trust architecture
• translate complex architectural trade-offs into clear, outcome-oriented narratives
• represent architecture in budget and investment discussions
• build and maintain relationships with strategic technology vendors and partners
• build, lead, and mentor an architecture team

Executive Director, Enterprise Architecture

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
• Provision and set up systems for new hires, ensuring seamless integration into the team.
• Prioritize incidents and service requests according to defined processes to consistently meet or exceed defined SLAs.
• Utilize remote tools and diagnostic utilities to resolve support requests; perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Install, configure, and maintain hardware and software components across various network devices.
• Install antivirus software, keep virus definitions up to date, and uphold company safety and security standards.
• Manage servers through Active Directory, File & Print services, DNS, DHCP.
• Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Must possess a valid Driver's License and the ability to drive to customer locations when required.

IT Technician, Level II

• Diligently implement our business development and pursuit process on high-profile and complex strategic opportunities for the BOU, sector, or Region.
• Collaborate with Growth Leaders, Sectors Leaders, Account Managers, Project Managers, Strategic Pursuits team in developing distinctive value propositions and win themes that clearly differentiate Stantec.
• Collaborate with teaming partners and subconsultants to develop qualifications that will position Stantec’s team for success.
• Lead pursuit team in key pre-RFP qualifying activities, such as client, competitor, and market research; identifying and tracking top client capital plans.
• Actively work with pursuit team to develop and implement pursuit-specific capture plans such as documenting due diligence in project brief, developing win plan, conducting SWOT analysis, preparing an executive summary, conducting preliminary go/no go and strategy review, and identifying the execution team.
• Plan, organize, and direct all elements of the proposal including analyzing the client request, developing a response plan, initiating follow-up go/no go, facilitating strategy review, conducting kick-off meeting, managing and contributing to response sections, lead in-progress reviews, prepare red team review package, incorporate red team input, schedule pricing reviews, and ensure on-time response delivery.
• Lead and organize interview preparation (in-person or virtual) to deliver winning presentations and effectively communicate our proposal story.
• Create and modify existing materials and write content to effectively communicate services, capabilities and market-specific messages.
• Early involvement in the client pursuit process to develop an overall action plan that includes due diligence, profiles of decision-makers and influencers, competitor analysis, project-specific win plan (client issues, features, benefits, and proof statements), strategic teaming plan, and spearhead the preliminary go/no go and strategy review.
• Leverage Stantec’s company wide network to identify and showcase unique capabilities and resources, collaborating with the pursuit team to develop innovative solutions that address client challenges and create a distinctive competitive advantage.
• Support account managers and sector leaders in developing pursuit-specific client engagement strategies and messaging.
• Ensure pursuit strategies and materials align with corporate brand standards, messaging, and positioning.
• Partner with marketing, communications, and public relations teams to support thought leadership, award submissions, and high-visibility marketing initiatives tied to strategic pursuits.
• Leverage firmwide networks to identify expertise, innovations, and differentiators that strengthen pursuit narratives.
• Display creativity in applying graphics (such as photos, graphs, charts, etc.) to improve communication in written documents and provide direction to the graphic design team as needed.
• Ensure all pursuit documents comply with our corporate branding guidelines and client confidentiality requirements.
• Track and evaluate pursuit performance, including win/loss outcomes, trends, and lessons learned.
• Lead or support post-pursuit debriefs and apply insights to improve future pursuit strategies and outcomes.
• Work with pursuit team to regularly monitor pursuit spending and report and address any significant variances.
• Share promotional materials, information, knowledge, and best practices with other Pursuits and Marketing team members.

Pursuit Manager, Federal

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot computers, mobile devices, printers, and other IT equipment
• Install and configure laptops, workstations, and user accounts
• Support company systems including email, collaboration tools, and business applications
• Manage and respond to support tickets while documenting resolutions
• Assist with employee onboarding and offboarding access
• Maintain IT equipment inventory and coordinate repairs or replacements
• Support system updates, upgrades, and IT-related projects

IT Support Specialist

• Lead, mentor, and develop a team of IT Engineers
• Act as the final escalation point for complex IT Engineering and Helpdesk issues
• Own delivery of IT Engineering projects, including planning, prioritization, and resource allocation
• Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience
• Oversee administration and optimization of identity and access management (SSO), Endpoint management (MDM), and SaaS platforms (e.g., Office 365)
• Ensure onboarding and offboarding workflows are scalable, secure, and compliant
• Partner with Security, Engineering, and Business teams to define and enforce best practices and standards
• Evaluate, select, and deploy new technologies and software solutions
• Establish and maintain documentation, processes, and operational standards
• Manage cross-functional initiatives and coordinate with IT leadership on prioritization and resourcing
• Act as a liaison between IT Engineering and stakeholder teams
• Encourage automation and efficiency through scripting and process improvement
• Ensure appropriate support coverage, including participation in off-hours support as needed

IT Manager

• Serve as the primary technical driver for delivering high quality Digital Experience and Digital Marketing solutions for Adobe's Global Enterprise customers
• Review and develop architectural plans
• Lead diverse delivery team
• Align with client goals

Enterprise Architect

• Provide technical support and training for end users
• Assist with the configuration and deployment of end-user systems
• Install and configure software and hardware (OS, applications, etc)
• Collaborate with other teams to maintain standards and functionality
• Maintain inventory levels such as equipment, peripherals, etc.
• Ensure meeting room functionality and organization
• Provide A/V assistance for company meetings
• Keep IT related supplies clean and organized
• Demonstrates an understanding of Recurly's Security & Compliance procedures
• Implements configuration and administrative updates to applications with moderate supervision/direction
• Able to author clear and effective internal technical documentation, and end-user support documentation
• Provides timely, helpful/actionable feedback to peers and managers

IT Administrator I

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Working a Hybrid schedule that changes based on business needs and on-call rotation
• Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
• Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
• Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
• Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
• Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
• Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
• Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
• Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
• Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
• Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
• Travel to the Chicago office for training.

Help Desk Associate

• Manages the Firm’s collection processes/account maintenance at a regional level.
• Provide excellent and thoughtful client service to hundreds of Firm clients.
• Works closely with the Firm’s billing attorneys and professional staff to bring resolution to the Firm’s most sensitive and complicated collection issues.
• Is in direct contact with the Firm’s clients, including their highest level of management.
• Act as a resource to other Credit Managers.
• Other duties as may be assigned to fully meet the requirements of the position.

Credit Manager, Collections Specialist

• Define and lead the multi-year strategy for the threat intelligence program aligned with the organization's risk appetite and business objectives.
• Identify capability gaps, prioritize initiatives (e.g., automation, dark web monitoring, intel fusion), and build a roadmap for maturity.
• Collaborate with leadership across Security Operations, Risk, and IT to ensure strategic alignment and measurable outcomes.
• Lead the Threat Intelligence team in identifying, analyzing, and reporting on cyber threats, adversaries, and vulnerabilities relevant to our organization.
• Develop and mature the organization’s threat intelligence program, including frameworks, policies, and procedures.
• Integrate intelligence findings into security operations, incident response, vulnerability management, and risk assessments.
• Oversee the development of threat intelligence products such as alerts, briefs, and reports tailored to stakeholders at various levels.
• Collaborate with SOC, Incident Response, Risk, Vulnerability Management, and executive leadership to provide actionable threat insights.
• Maintain relationships with external threat intelligence providers, ISACs, government entities, and industry peers.
• Lead intelligence-driven threat hunting and enrichment of security alerts with contextual data.
• Provide mentorship and guidance to team members, fostering skill development and growth.
• Ensure compliance with applicable regulations and data privacy requirements related to intelligence collection and use.
• Oversee day-to-day threat intelligence collection, analysis, and dissemination activities, ensuring timely and actionable outputs.
• Supervise the creation of threat assessments, actor profiles, and intelligence reports that inform defense strategies and executive decision-making.
• Ensure integration of threat intel into incident response, threat hunting, and vulnerability management functions.
• Establish and maintain trusted partnerships with internal teams and external sources such as ISACs, government agencies, vendors, and peer organizations.
• Promote cross-functional threat intelligence sharing to enhance situational awareness and early warning capabilities.
• Represent the organization in intelligence-sharing communities and influence standards or best practices when possible.
• Expand Global threat intelligence briefing and participate in Cyber Security Awareness activities.
• Lead and participate in active incident response activities as needed and on-call.

IT Manager, Threat Intelligence

• Lead the program and organization to develop, maintain, govern, and continuously evolve the Enterprise Architecture (EA) across DaVita in alignment with modern industry standards and consulting best practices (e.g., Gartner)
• Oversee all aspects of the EA process, including business alignment, future-state planning, and roadmap development that drives modernization and optimization through innovation
• Drive the adoption of secure, standard, and interoperable platforms to support strategic business goals
• Act as a catalyst to modernize legacy thinking by incorporating AI and agentic paradigms, overseeing architecture governance
• Proactively bring solution architects and tech leaders together to build an architectural runway that improves speed to value while systematically reducing technical debt

Senior Director, Enterprise Architecture – IT

• Provide technical support to end-users for hardware, software, and networking issues via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
• Perform routine maintenance tasks, such as software updates and system backups
• Escalate complex issues to higher-level support as needed
• Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system
• Provide end-user training and guidance on the use of hardware and software applications
• Collaborate with other IT professionals to identify and resolve recurring technical issues
• Responsible as IT Service Owner for assigned applications

IT Specialist

• Lead and coordinate IT infrastructure projects including network upgrades, cloud migrations, server and storage refreshes, and endpoint lifecycle initiatives
• Develop and manage project plans, schedules, milestones, risks, and dependencies
• Track progress and maintain clear and accurate project documentation
• Facilitate cross‑functional collaboration across engineering, operations, security, and vendor teams
• Support governance processes, change management, and operational readiness activities
• Provide regular status updates to business and IT leadership
• Ensure projects remain aligned with organizational priorities and operational goals

IT Infrastructure Program Manager

• Serve as the primary technical driver for closing strategic sales opportunities
• Assess current-state technology and business objectives
• Deliver future-state marketing architectures
• Manage digital engagement roadmaps
• Showcase 'Art of the Possible' experiences

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Research end user issues independently, when needed, and document/develop a solution per company standards
• Develop additional MDM automation to facilitate user onboarding
• Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
• Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
• Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
• Create Exchange rules to address spam/phishing emails as needed.
• Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
• Promptly respond to user requests via ticketing system/phone calls/IM
• Assist users with access/system issues
• Write and update documentation for user reference
• Help build and establish procedures for newly established team
• Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

IT Help Desk Technician

• Own all IT operations end-to-end: device procurement & management, SaaS administration, and identity & access management.
• Administer our Mobile Device Management (MDM) platform and maintain a healthy, secure fleet of Mac and Windows devices.
• Manage core business tools like Google Workspace, Slack, Notion, 1Password, and more — and evaluate new ones as we grow.
• Lead IT onboarding and offboarding so every new hire has a great Day 1 (and every departure is handled cleanly).
• Own our Notion workspace as a core IT system: manage permissions and access controls, maintain structural integrity as we scale, and partner with teams to ensure it stays organized, useful, and secure.
• Stay ahead of AI tooling: evaluate, pilot, and govern AI tools across the business, establishing guardrails for responsible use, managing access, and helping teammates get the most out of tools like Claude, Cursor, ChatGPT, and others as they enter our stack.
• Build and maintain IT documentation and self-service resources that actually empower teammates to help themselves.
• Implement and maintain IT security fundamentals: endpoint protection, MFA enforcement, access controls, and SOC 2 compliance support.
• Serve as the go-to for troubleshooting and support, not as a ticket-closer, but as a genuine partner to the team.
• Think proactively: identify gaps before they become problems and build the infrastructure for where we're going, not just where we are.

Senior IT Manager

• Manage a team of high-performing professionals blending technical and business skills
• Ensure application of standard methodologies and procedures while driving revenue outcomes
• Interact directly with presales, sales, product management, and engineering
• Stay abreast of Adobe products and industry trends

See all jobs on JobTailor

Executive Director, Enterprise Architecture

Operations Systems Support Specialist

IT Technician, Level II

Pursuit Manager, Federal

IT Support Specialist

IT Manager

Enterprise Architect

IT Administrator I

Claims Compliance Audit Specialist

Help Desk Associate

Credit Manager, Collections Specialist

IT Manager, Threat Intelligence

Senior Director, Enterprise Architecture – IT

IT Specialist

IT Infrastructure Program Manager

Enterprise Architect

Permit Engineer

IT Help Desk Technician

Senior IT Manager

Manager, Enterprise Architecture