IT Support Specialist

KPA

IT Support Specialist at Novara providing support for Windows and macOS devices in a risk management software company. Resolving complex end-user issues and managing user accounts and devices.

Posted 7/13/2026full-timeWestminster • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and endpoint management, with a strong focus on Microsoft 365 administration, security technologies, and automation scripting. Proficient in managing the full account lifecycle and providing exceptional user support across various platforms.

Highest-signal resume keywords

Windows SupportMacOS SupportMicrosoft 365 AdministrationEndpoint ManagementPowerShell Scripting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows SupportMacOS SupportEndpoint ManagementMDM ManagementMicrosoft 365 AdministrationNetworking FundamentalsScriptingSecurity TechnologiesIncident ResponseRoot-Cause Analysis

Soft Skills

User SupportMentoringCommunicationProblem-SolvingCollaboration

Tools & Technologies

IntuneKandjiMicrosoft 365Jira Service ManagementPower AutomateMicrosoft DefenderCrowdStrikeZoomSlackAutopilot

Certifications & Qualifications

CompTIA A+Microsoft MD-102Microsoft MS-900ITIL 4 FoundationApple ACSP/ACMT

Industry Keywords

IT SupportHelpdeskDesktop SupportIdentity ManagementDevice ProvisioningTicketing PlatformAsset ManagementSecurity GroupsCollaboration ToolsIncident Management

Tech Stack

Tools & technologies

AndroidDNSiOSITSMMacOSTCP/IP

About the role

Key responsibilities & impact

Provide support across phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support. Resolve incidents and service requests within established SLAs.
Triage, prioritize, and route tickets; keep affected users informed throughout the resolution process; perform root-cause analysis on recurring issues to drive permanent fixes.
Provision, image, and deploy Windows and macOS endpoints using Autopilot, Intune, and Kandji; support Android and iOS devices through MDM.
Manage the full account lifecycle, including onboarding and offboarding, Entra ID accounts, security groups, licenses, device provisioning, password resets, MFA resets, and SSO/SCIM administration.
Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.
Support conference room AV equipment and Zoom Rooms.
Support endpoint security, including Microsoft Defender, CrowdStrike, BitLocker, FileVault, and device compliance. Triage phishing and malware alerts and participate in incident response, remediation, and vulnerability management.
Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.
Maintain hardware and software asset inventories and license entitlements throughout the device lifecycle, including procurement, deployment, refreshes, warranty repairs, RMAs, and vendor support.
Create and maintain knowledge base articles, runbooks, standard operating procedures (SOPs), and technical documentation. Develop and deliver end-user training and new-hire IT orientation.
Build and maintain automation scripts and workflows using PowerShell, Microsoft Graph API, and Power Automate to reduce manual work. Utilize AI-assisted support tools while validating recommended solutions before implementation.
Serve as a subject matter expert in one or more technology domains (e.g., endpoint management, identity management, macOS) and mentor other IT technicians as needed.
Contribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.

Requirements

What you’ll need

4–6 years of IT support, helpdesk, or desktop experience, or a combination of education and experience.
Windows desktop/laptop and macOS support (advanced); CompTIA A+ and Microsoft certifications preferred.
Endpoint / MDM management — Intune and Kandji.
Identity and Microsoft 365 administration — Entra ID, Exchange Online, and SharePoint Online.
Security technologies — Microsoft 365 Defender and CrowdStrike (Rapid7 or similar a plus).
Networking fundamentals — TCP/IP, DNS, DHCP, and VPN.
ITSM / ticketing platform — Jira Service Management.
Scripting and automation — proficient PowerShell (Microsoft Graph a plus).
Certifications (preferred): CompTIA A+, Network+, Security+; Microsoft MD-102 (Endpoint Administrator) and MS-900 (Microsoft 365 Fundamentals); ITIL 4 Foundation; Apple ACSP/ACMT.
Education: High school diploma or equivalent required; Bachelor's in Computer Information Systems, Management Information Systems, or Computer Science preferred.

Benefits

Comp & perks

Medical
Dental
Vision
Flexible Spending Accounts
PTO
Paid and Floating Holidays
401k with Company match and immediate vesting
Company-funded Life Insurance
Employee Assistance Programs
No-cost Mental Health Benefits