Solutions Engineer

• Drive growth and deliver value-driven solutions to prospective clients as it relates to Novara’s sustainability and environmental software
• Combine technical expertise, industry knowledge, and strategic thinking to support sales campaigns
• Contribute to product enhancement
• Arm the sales team with great content and identify new ways to use Novara products
• Provide technical support throughout the sales process
• Conduct discovery calls and product demonstrations for active deals
• Educate clients on how Novara can fit into their safety and compliance ecosystem
• Lead the RFP process and management of questions & responses

Sustainability Solutions Engineer

Consultant

• Develop and maintain strong relationships with clients
• Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction
• Minimize risk to increase profitability for the client
• Organize a quarterly visit schedule to maximize travel efficiency
• Prepare various compliance documentation as needed
• Assist in developing, implementing, and monitoring accident prevention programs and policies
• Communicate and implement environmental management compliance systems
• Support the ongoing growth of the company by performing exceptional customer service and documenting referrals or sales leads per year
• Promote productive relationships with dealer group management for KPA clients and State Dealer Association Management

Environmental Health & Safety Consultant

Controller

• Oversee and manage the monthly, quarterly, and annual close processes, ensuring completeness, accuracy, and compliance with GAAP.
• Prepare and/or review and approve journal entries, account reconciliations, and balance sheet analyses, including complex areas such as capitalized internally developed software, reserves, self-insurance employee benefits, debt, and derivatives.
• Ensure timely and accurate preparation of internal and external financial statements and management reporting.
• Partner closely with FP&A to support forecasting, variance analysis, and executive-level reporting.
• Support the Controller with preparation of financial analysis, balance sheet reviews, and variance explanations.
• Collaborate cross-functionally with FP&A, Operations, and other departments to support financial transparency and accuracy.
• Provide leadership and oversight for the General Ledger, Accounts Payable, Cash, Accounts Receivable, and Collections functions.
• Develop, coach, and mentor accounting managers and team members, fostering a culture of accountability, accuracy, and continuous improvement.
• Oversee AR, cash application, and collections activities to ensure timely invoicing, accurate customer balances, and effective cash flow management.
• Maintain and enhance a strong internal control environment, ensuring compliance with company policies, GAAP, and applicable regulatory requirements.
• Serve as a key point of contact for external auditors, managing audit planning, PBC requests, and issue resolution.

Assistant Controller

Accountant

• Manage the AP inbox and coordinate invoice routing, coding, approvals, and vendor communications.
• Process vendor invoices accurately and timely in accordance with company policies.
• Post and apply lockbox, ACH, and other customer cash receipts.
• Research and resolve cash application discrepancies and unapplied cash items.
• Perform daily cash matching activities and support cash reconciliation processes.
• Prepare journal entries and supporting documentation for month-end close activities.
• Perform cash and assigned balance sheet reconciliations and investigate reconciling items.
• Monitor customer accounts with elevated document counts and proactively coordinate with Customer Success, Field Operations, and Collections teams to maintain accurate billing contacts and resolve invoice delivery issues.
• Provide backup support for AR queue management and Salesforce Opportunity review processes supporting billing operations.
• Support accounting cleanup, reconciliation, audit, and special projects as assigned.
• Assist with month-end close activities and maintain supporting schedules and documentation.

AP/Cash Accountant

Operations

• Manage, coach, and develop service desk personnel.
• Set expectations for communication, ownership, documentation, professionalism, and follow-through.
• Conduct regular one-on-ones and performance discussions.
• Build a culture of accountability, responsiveness, continuous improvement, and high-quality employee support.
• Develop the service desk team’s troubleshooting, escalation, communication, and technical capabilities.
• Partner with security, DevOps, HR, finance, and other stakeholders to ensure IT work is coordinated, well-communicated, and completed effectively.
• Lead daily service desk operations, escalations, SLA performance, ticket quality, and employee support.
• Manage onboarding, offboarding, access requests, equipment lifecycle, and employee IT workflows.
• Serve as the primary escalation point for complex employee-facing IT issues.
• Lead operational IT initiatives such as support platform improvements, collaboration tooling, mobile device lifecycle management, and employee technology rollouts.
• Develop and maintain operational standards, SOPs, support documentation, and knowledge base content.
• Leverage tools and technologies such as PowerShell, Power Automate, APIs, ChatGPT, Claude, or similar automation platforms.
• Own relationships, renewals, and operational coordination with IT vendors, SaaS providers, carriers, and hardware partners.
• Help improve IT asset lifecycle management processes for hardware and software.

IT Operations Manager

Business Development Rep

• Develop new business from a range of outbound sales efforts to drive substantial sales growth in new and existing markets.
• Collaborate cross-functionally with marketing and field sales teams.
• Accountable for meetings set metrics, sales accepted opportunity percentages, salesforce cadence expectations, and pipeline generation.
• Track business metrics including activity metrics, outreach cadence expectations, and accountable for bookings.
• Use marketing and sales automation systems including Salesforce, LinkedIn Sales Navigator, and 6sense.

Mid-Market/Enterprise Business Development Representative

Sales

• Become an expert in solving problems that our prospective clients face which can be solved with Novara’s technology
• Foster an energetic, positive culture of high-performance, consistent motivation, effectiveness and results
• Manage and build a new team of 6 Commercial Account Executives with a primary focus on new logo acquisition
• Work with Sales Enablement and peer sales leaders to provide the team with ongoing training and coaching related to process, skills, best practices, systems, and career path
• Engage with, train on, deploy, and utilize modern sales tools such as SFDC, 6Sense, LinkedIn Sales Navigator, Salesforce Engage, and Einstein Conversation Insights.
• Report, track, and manage sales activities and results using Salesforce.com
• Accurately forecast revenue growth by analyzing key metrics around the sales pipeline
• Effectively execute a plan to cross-sell and up-sell new clients in the first 12 months using Novara’s suite of solutions
• Manage the team to exceed quota and foster professional development to create advancement opportunities for team members
• Maintain current knowledge of sales leadership processes and customer buying trends to increase pipeline growth
• Research and understand current marketing campaigns to help the sales team execute against all objectives

Sales Manager

Systems Engineer

• Lead infrastructure modernization - own the transition from hybrid on-premises and Azure to a fully cloud-native, domain-free environment; manage Azure and AWS workloads outside of DevOps scope; drive identity and platform consolidation as the company evolves
• Own identity governance end to end - Entra ID, Active Directory, hybrid identity, Azure AD Connect, conditional access, and access lifecycle
• Own the full Microsoft 365 tenant including Exchange Online, SharePoint, Teams, and licensing; administer Intune and Autopilot for endpoint lifecycle management across Windows, macOS, iOS, and Android.
• Own the traditional systems administration layer that underpins the business - Windows Server, Hyper-V, DNS, DHCP, Group Policy, patching, firmware, and backup administration
• Build and own automation that makes the business more agile - PowerShell, API integrations, and AI-assisted development to reduce manual work and accelerate delivery
• Own network infrastructure across all office locations - Cisco Meraki switching, wireless, VLANs, DHCP, ISP management, and VPN connectivity; maintain PRTG monitoring and respond proactively to infrastructure health issues; keep firmware current across all network hardware
• Evaluate, recommend, and lead the migration to a modern cloud telephony platform; own the current phone system through the transition including user provisioning, call routing, and licensing
• Partner with the DevOps, helpdesk and security team on complex escalations, identify root causes rather than symptoms, and build solutions that prevent repeat issues

Senior Cloud & Systems Engineer

• Develop and maintain strong relationships with clients
• Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction
• Minimize risk to increase profitability for the client
• Organize a quarterly visit schedule to maximize travel efficiency based on local and distant client groupings and service frequency
• Assist with and/or prepare various compliance documentation as needed
• Assist in developing, implementing, and monitoring accident prevention programs, policies, and procedures
• Help communicate and implement environmental management compliance systems
• Support the ongoing growth of the company by performing exceptional customer service

Environmental Health and Safety Consultant

Support Engineer

• Serve as the first point of contact for customer inquiries via ticketing system, chat, email, and phone, ensuring prompt, professional, and customer-focused responses across all channels.
• Answer and manage inbound support phone calls, providing real-time troubleshooting, clear communication, and a high-quality customer experience while documenting interactions accurately.
• Troubleshoot and resolve basic to moderately complex technical issues, following established processes and documentation.
• Accurately document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
• Identify when issues require escalation and effectively transition cases to Tier 2 with complete context and documentation.
• Guide customers through solutions with clear, step-by-step instructions, ensuring a positive and customer-centric experience.
• Maintain strong product knowledge and stay current on updates, features, and known issues.
• Collaborate with internal teams to ensure alignment and timely resolution of customer concerns.
• Contribute to knowledge base articles and internal documentation to improve team efficiency and customer self-service.
• Support team performance during high-volume periods while maintaining service level expectations.
• Follow support processes and identify opportunities for improvement, raising suggestions to leadership.

Technical Support Specialist

Implementation Specialist

• Lead end-to-end implementation projects from kickoff through successful transition to Customer Success.
• Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks and maintain project momentum.
• Maintain curiosity about customer goals and evolving needs, identifying opportunities to expand platform adoption or introduce additional solutions that drive measurable business value.
• Manage milestone-based project plans, ensuring on-time delivery and alignment to agreed business outcomes.
• Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths.
• Facilitate structured status meetings, maintain stakeholder alignment, and document clear actions and decisions.
• Partner cross-functionally with Product, Content, Support, and Customer Success teams to remove blockers and resolve issues.
• Configure client environments and provide administrator training aligned to best practices and adoption goals.
• Ensure a seamless handoff to Customer Success with complete documentation and clear alignment on customer objectives and next steps.

Client Implementation Associate

Marketing

• The Customer Marketing Manager owns the strategy and execution of programs that drive pipeline and product adoption, expand customer lifetime value, and build a vibrant community of advocates who fuel Novara's growth.
• Roughly 60-70% of this role is focused on customer marketing — lifecycle communications, expansion campaigns, referral programs, and cross-functional alignment with Customer Success, Product, and Sales.
• The remaining 30-40% is dedicated to customer advocacy, including management of the customer community platform, community content and activities, and customer references.

Customer Marketing Manager

Account Executive

• Own the business plan for a defined geographic territory closing sales with new logo targets
• Upsell and Cross sell into an existing book of business within a defined geographic territory
• Build and maintain a pipeline that is 3x annual quota target
• Meet monthly and quarterly sales bookings targets by effectively managing the full sales-cycle, including contract generation and other deliverables required to close new business
• Prioritize opportunities and coordinate internal KPA resources to provide the best client experience
• Develop and execute a comprehensive territory plan
• Use Salesforce to continuously update and maintain active deals for pipeline management, daily activity, and sales forecasting
• Rapidly become proficient in the value proposition of KPA’s offering and demonstrate the ability to deliver that message in person, via webinar and by phone
• Actively participate in team meetings, share best practices, and maintain a positive, team player attitude – motivating others as necessary
• Collaborate cross-functionally with Marketing, SDRs, Product, Implementation, Field Team, and Executive Team to maximize sales pipeline, bookings and provide feedback into long-term KPA strategy

Account Executive – Automotive

• Serve as the primary escalation point for complex or high priority customer issues, independently prioritizing, troubleshooting, and resolving cases while maintaining complete and accurate documentation in the ticketing system.
• Collaborate with Product, Engineering, and Tier 3 teams to investigate and resolve advanced issues, identify defects, and ensure timely and transparent internal communication of technical concerns.
• Provide expert guidance to clients, Tier 1 Support Specialists, SMEs, and partners—promoting a culture that under promises, overdelivers, and consistently protects the customer experience.
• Determine optimal solutions and walk customers through resolution steps, addressing end user concerns professionally and ensuring a customer centric experience.
• Mentor, coach, and train Tier 1 team members on troubleshooting methods, processes, new releases, and support best practices; contribute to onboarding and skill development.
• Provide backup support to Tier 1 during high volume periods to maintain team-wide service level consistency.
• Create and maintain knowledge base articles and internal documentation to support customer self-service and improve internal knowledge sharing.
• Identify broken or inefficient processes and recommend practical solutions to leadership, contributing to continuous improvement across the support organization.

Tier 2 Technical Support Specialist

Customer Success Manager

• Execute 1:many lifecycle programs including onboarding journeys, adoption campaigns, and targeted outreach.
• Work with marketing to create clear, concise, customer-ready written communications (emails, campaigns, in-product messaging) that drive adoption and engagement.
• Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends.
• Surface insights to improve campaigns, content, and lifecycle programs.
• Deliver light-touch customer interactions (email, pooled outreach, webinars, office hours) to reinforce best practices.
• Guide customers to self-service resources and enablement content aligned to their lifecycle stage.
• Track customer progression against key milestones and flag deviations.
• Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs.
• Ensure customer engagement, risks, and value signals are documented to support renewal readiness.
• Escalate complex or high-risk scenarios to appropriate stakeholders.
• Capture recurring customer feedback to inform improvements to product and scaled programs.