Customer Success Manager

• Build trust and communicate effectively with owners, executives, office managers, and power users alike; Define, develop and execute effective client adoption and retention strategies; Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments; Achieve annual contract renewals; Understand the full functionality of the KPA product suite, features and benefits, and competitive position in order to best support KPA clients; Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution; Collect feedback to drive continuous improvement across all areas of the business; Define and roll out standard processes across the Client Success organization.

Client Success Manager