Help Desk Technician

KPA

Help Desk Technician providing front-line IT support for automotive compliance solutions. Troubleshooting hardware and software issues for a diverse user base in a hybrid environment.

Posted 7/17/2026full-timeLafayette • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and helpdesk operations, with a strong focus on Windows and macOS endpoint management, Microsoft 365 administration, and user access security. Proficient in troubleshooting connectivity issues and managing IT service requests within established SLAs.

Highest-signal resume keywords

Windows SupportMacOS SupportMicrosoft 365 AdministrationMDM/Endpoint ManagementITSM/Ticketing Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows SupportMacOS SupportMDM/Endpoint ManagementMicrosoft 365 AdministrationBasic Networking FundamentalsITSM/Ticketing Platform ExperienceTroubleshooting LAN/Wi-Fi/VPNBasic Scripting/Automation (PowerShell)Incident ResolutionService Request Management

Soft Skills

User CommunicationProblem-SolvingTraining DeliveryCollaborationPrioritization

Tools & Technologies

Intune AutopilotRapid7Cisco UmbrellaCrowdStrikeCisco DuoKnowBe4Microsoft 365 (Exchange Online, SharePoint, OneDrive)SlackZoomFreshservice

Certifications & Qualifications

CompTIA A+Network+Microsoft MS-900CompTIA Security+

Industry Keywords

IT SupportHelpdeskEndpoint ManagementUser Access SecurityIT OperationsService Level Agreements (SLAs)Onboarding/OffboardingAsset ManagementKnowledge Base ManagementTechnology Rollouts

Tech Stack

Tools & technologies

AndroidCloudDNSiOSITSMMacOSTCP/IP

About the role

Key responsibilities & impact

Provide front-line support across email, chat, and ticket portal. Resolve incidents and service requests within established SLAs, escalating complex or policy-level issues to senior IT staff as needed.
Triage, prioritize, and route tickets; keep affected users informed throughout the resolution process; flag recurring issues for root-cause review.
Provision, image, and deploy Windows and macOS endpoints using Intune Autopilot in addition to supporting Android and iOS devices through MDM.
Manage day-to-day account lifecycle tasks: onboarding and offboarding support, Entra ID account changes, security group and license assignment, device provisioning, and password resets.
Support routine security-related IT operations and user access requests across tools including Rapid7, Cisco Umbrella, CrowdStrike, Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT/security staff as needed.
Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.
Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.
Maintain hardware and software asset inventory throughout the device lifecycle, including procurement requests, deployment, refreshes, warranty/RMA coordination, and vendor support.
Maintain knowledge base articles, runbooks, and standard operating procedures (SOPs). Deliver end-user training and new-hire IT orientation.
Contribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.

Requirements

What you’ll need

Generally 2–4 years of IT support, helpdesk, or desktop experience, or a combination of education and experience.
Windows desktop/laptop and macOS support.
Familiarity with MDM/endpoint management concepts (Intune).
Familiarity with identity and Microsoft 365 fundamentals — Entra ID, Exchange Online, SharePoint Online.
Familiarity with MFA enrollment/troubleshooting and conditional access concepts — hands-on user-facing troubleshooting experience; this role does not require policy administration experience.
Basic networking fundamentals — TCP/IP, DNS, DHCP, VPN.
ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA).
Basic scripting/automation exposure (PowerShell) a plus, not required.
Certifications (preferred, not required): CompTIA A+, Network+; Microsoft MS-900 (Microsoft 365 Fundamentals), CompTIA Security+.
Education: High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Benefits

Comp & perks

Medical
Dental
Vision
Flexible Spending Accounts
PTO
Paid and Floating Holidays
401k with Company match and immediate vesting
Company-funded Life Insurance
Employee Assistance Programs
No-cost Mental Health Benefits