Collections Specialist

KPA

Collections Specialist managing customer accounts receivable at Novara. Partnering closely with Finance, Sales, Customer Success, and Operations to resolve billing issues.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $31 per hourWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage assigned portfolio of customer accounts and monitor aging reports.
Conduct collection outreach via phone, email, and customer portals.
Investigate and resolve invoice, payment, and account discrepancies.
Partner with internal teams to resolve disputes and remove barriers to payment.
Maintain accurate account notes and collection activity records.
Prepare and distribute statements, invoices, and collection correspondence.
Analyze aging trends and recommend actions to reduce past-due balances.
Support month-end close activities and reporting requirements.
Escalate high-risk accounts and recommend appropriate collection strategies.
Deliver a professional customer experience while balancing collection objectives.
Identify opportunities to improve billing and collection processes.

Requirements

What you’ll need

Strong communication, negotiation, and customer service skills.
Experience with ERP/accounting systems preferred (NetSuite, SAP, Oracle, Microsoft Dynamics, or similar).
Intermediate Excel skills and experience with reporting and analysis.
Strong attention to detail, organization, and follow-through.
Equivalent combination of education and relevant experience will be considered.

Benefits

Comp & perks

Medical
Dental
Vision
Flexible Spending Accounts
PTO
Paid Holidays
Floating Holidays
401k with Company match and immediate vesting
Company-funded Life Insurance
Employee Assistance Programs
No-cost Mental Health Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collection outreachinvoice resolutionpayment resolutionaccount discrepancy investigationaging trend analysisreportingExcel

Soft Skills

communicationnegotiationcustomer serviceattention to detailorganizationfollow-through