IT End User Specialist II

Invision Sally Jobe / Radiology Imaging Associates

IT End User Specialist II providing advanced IT support to radiology practice in Colorado. Troubleshooting hardware and software issues while ensuring high-quality service to end-users.

Posted 7/8/2026full-timeEnglewood • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $65,790 - $81,203 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing excellent customer service and advanced troubleshooting for IT support, with a strong understanding of Windows operating systems, Microsoft 365, and Identity and Access Management (IAM). Capable of managing end-user applications and effectively communicating technical information to non-technical users.

Highest-signal resume keywords

Customer Service SkillsAdvanced TroubleshootingWindows Operating SystemsMicrosoft 365Healthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingWindows Operating SystemsMicrosoft 365Identity and Access Management (IAM)IT Security PracticesNetwork StructuresUser Account ManagementTechnical DocumentationField WorkProblem-Solving

Soft Skills

Excellent CommunicationCritical Thinking

Tools & Technologies

End-User Applications

Certifications & Qualifications

A+ Certificate

Industry Keywords

Healthcare ITRadiology

About the role

Key responsibilities & impact

Provides excellent customer service to end-users
Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
Identifies and escalates more technically challenging issues to higher level support teams
Documents solutions to common issues to increase efficiency and reduce first call resolution times
Provides advanced user and computer account management tasks
Performs regular site visits and field work
Works directly with higher-level support teams
Manages and Maintains end-user focused applications
Participates in On-Call rotations
Other duties as assigned

Requirements

What you’ll need

Excellent customer service skills with the ability to convey technical information in user-friendly terms.
Knowledge of basic IT security practices and protocols
In depth knowledge of Windows operating systems and hardware
Understanding of advanced network structures and concepts
Excellent problem-solving and critical thinking skills
Advanced understanding of Microsoft 365
Advanced understanding of Identity and Access Management (IAM)
2-5 years of Healthcare IT experience, preferably in radiology
Reliable transportation
High school diploma or equivalent; Associate degree in computer science or related field - Preferred
A+ Certificate - Preferred
Must be able to work in small confined spaces (2x2')
Must be able to regularly lift 50+ lbs

Benefits

Comp & perks

Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Profit-sharing
401(k) retirement plan
Tuition reimbursement
Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.