Invision Sally Jobe / Radiology Imaging Associates

General

• Provides excellent customer service and support to our Radiologists, partner hospitals, and referring physicians through our RIA Physician Connect clinical call center.
• Resolves incoming inquiries in a thorough, efficient, and timely manner.
• Facilitates calls between radiologists, referring physicians, and clinical staff
• Conveys any STAT or pertinent critical findings to our referring physicians and partner hospitals on behalf of our radiologists and documents communication in patient reports
• Facilitates Hold & Call/Read & Call workflow
• Facilitates overread addendums for Cardiac MR & CT exams
• Relays HeartFlow requests from Radiologists to CT departments in hospitals
• Answers general questions around reporting and examinations (as appropriate and within HIPAA guidelines)
• Problem solving for radiologists, partner hospitals and referring physicians
• Quality check addendum reviews
• All other duties as assigned

Radiology Physician Connect Coordinator

• Join a team providing coverage at 17+ sites both onsite and remote
• Approximate 50/50 diagnostic and IR responsibility
• Light body IR procedural coverage at 3 sites
• Provide mentorship for those looking to expand their expertise
• Participate in call shared equally between all diagnostic associates and partners

Interventional Radiology/Body Diagnostic Imaging Partner – Physician

IT Support

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

Radiology Physician Connect Coordinator

Interventional Radiology/Body Diagnostic Imaging Partner – Physician

IT End User Specialist II