Invision Sally Jobe / Radiology Imaging Associates

Administration

• Manage day-to-day operations of clinical applications, including phone support, ticket resolution, account creation, and assistance for patients and referring physicians with application portals.
• Support application worklists, templates, mapping tables, and other healthcare partner needs related to imaging, reports, and system access.
• Assist in the design, development, and ongoing enhancement of clinical applications.
• Troubleshoot clinical workflows, processes, compliance issues, and operational inefficiencies.
• Document and maintain clinical application workflows and procedures.
• Provide end-user support and training through documentation, instructions, tip sheets, and job aids.
• Deliver technical support, including diagnosing application errors and coordinating troubleshooting efforts with vendors as needed.
• Assist with testing, validation, and implementation of workflows within clinical application systems.
• Maintain current working knowledge of clinical application processes and system functionality.
• Communicate application changes, issues, and risks to management.
• Enforce data security and privacy protocols in accordance with healthcare regulations.
• Must participate in on-call coverage as assigned.

Clinical Applications Administrator