Radiology Physician Connect Coordinator

Invision Sally Jobe / Radiology Imaging Associates

Physician Connect Coordinator providing excellent customer service in a clinical call center. Supporting radiologists, partner hospitals, and referring physicians with inquiries; requires in-office training.

Posted 7/21/2026full-timeEnglewood • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a clinical setting, with a strong understanding of medical terminology and radiology processes. Proficient in facilitating communication between radiologists, referring physicians, and clinical staff while adhering to HIPAA guidelines.

Highest-signal resume keywords

Customer Service SkillsMedical Terminology KnowledgeRadiology ExperienceMicrosoft Office SuiteCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Assistant ExperienceRadiology Tech ExperienceTyping Speed 40 WPMPACS KnowledgeRIS KnowledgeVSDM KnowledgeQuality Check Addendum ReviewsProblem SolvingMulti-taskingCommunication with Clinical Staff

Soft Skills

Excellent Phone EtiquetteTeam PlayerAbility to Work IndependentlyStrong Verbal CommunicationHigh Sense of Urgency

Industry Keywords

Healthcare ExperienceClinical Call CenterRadiology ExamsSTAT FindingsHold & Call WorkflowAddendums for Cardiac MR & CTHeartFlow RequestsHIPAA Guidelines

About the role

Key responsibilities & impact

Provides excellent customer service and support to our Radiologists, partner hospitals, and referring physicians through our RIA Physician Connect clinical call center.
Resolves incoming inquiries in a thorough, efficient, and timely manner.
Facilitates calls between radiologists, referring physicians, and clinical staff
Conveys any STAT or pertinent critical findings to our referring physicians and partner hospitals on behalf of our radiologists and documents communication in patient reports
Facilitates Hold & Call/Read & Call workflow
Facilitates overread addendums for Cardiac MR & CT exams
Relays HeartFlow requests from Radiologists to CT departments in hospitals
Answers general questions around reporting and examinations (as appropriate and within HIPAA guidelines)
Problem solving for radiologists, partner hospitals and referring physicians
Quality check addendum reviews
All other duties as assigned

Requirements

What you’ll need

Clinically orientated role
Knowledge of medical terminology required
Previous healthcare experience required; previous radiology experience preferred
Medical assistant or Radiology Tech experience preferred
Superior customer service skills
Excellent phone etiquette and verbal communication with previous call center experience preferred
Strong computer skills and type at least 40 wpm
Computer Software knowledge to include: Microsoft Office Suite (Excel, Word, etc.), RIS, PACS and VSDM
Team player but also able to work independently towards a common goal
Ability to multi-task in multiple systems
Ability to work with a high sense of urgency
Ability to clearly and concisely communicate with other team members, techs, providers, PACS administrators and other clinical staff regarding radiology exams and other technical components

Benefits

Comp & perks

Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Profit-sharing
401(k) retirement plan
Tuition reimbursement