IT Support

• Serve as a critical bridge between client-reported issues and technical solution teams.
• Responsible for triaging, analyzing, and contextualizing inbound client issues to ensure accurate, efficient routing to teams.
• Highly proficient in interpreting client business requirements, documentation, and test artifacts.
• Responsible for developing and maintaining client relationships, some project and account management, and working with internal technical staff to implement life reinsurance solutions and services to TAI clients.
• Play an important role in the implementation of client projects, ranging from software implementations, upgrade projects, and custom modifications to align the TAI Life and Health Reinsurance system with the ceded reinsurance business processes for domestic and international clients.
• Conduct moderate to complex tasks and activities within TAI and/or externally to obtain information such as life reinsurance policy data, cession data, managing the implementation of insurance products and/or business process workflows into the TAI Life Reinsurance system.

Business Analyst – Client Help Desk

• Own the domain technology roadmap — current-state assessment, target-state architecture, capability maps, and sequenced transition plans aligned to enterprise investment cycles.
• Lead architecture governance, including design reviews, architecture decision records (ADRs), and standards of compliance across your domain.
• Partner with product, engineering, and business teams to evaluate technology options, define integration patterns, and ensure solutions align with enterprise standards and long-term strategy.
• In the reverse logistics / supply chain role, define and evolve end-to-end architecture for the returns lifecycle — return initiation, routing, triage, refund orchestration, restock, refurbishment, and secondary-market disposition.
• Architect integrations across order management (OMS), warehouse management (WMS), transportation management (TMS), inventory, finance, and carrier ecosystems.
• Partner with Supply Chain, Store Operations, and Customer Care leaders to drive improvements in return cycle time, recovery value, and cost-to-serve.
• In the store systems & omnichannel role, define and evolve the target-state architecture for unified commerce, ensuring seamless customer and associate experiences across digital and physical channels.
• Architect the POS and store operations platform landscape, including modernization strategies, cloud-native POS, and associate-facing applications.
• Design omnichannel fulfillment architecture — BOPIS, curbside pickup, ship-from-store, endless aisle, and store-to-store transfers.

Enterprise Architect

• Responsible for providing daily technical support to end users, resolving desktop and hardware issues.
• Assist with basic network connectivity problems, and supporting local IT operations in Montreal and Cornwall.
• Serve as backup IT support for the Central region.
• Support and maintain local and wireless network infrastructure and escalate to the appropriate team as necessary.
• Monitor and support manufacturing-critical systems including ERP systems, workstations, printers, and other devices as needed.
• Document IT procedures, inventory, and issue resolutions in line with company standards.

IT Administrator, Fully Bilingual

• Acts as a versatile point of contact for all IT-related topics
• Supports colleagues in system administrative tasks
• Establishes robust connections with external clients through API integrations
• Transitions between operational tasks, employee support, and technical implementations

IT Support Specialist

• This role sits at the centre of a multi year Azure migration programme, moving several core products from legacy data centres into a modern cloud platform.
• As IT Infrastructure Manager for Cloud Platform, you will be responsible for how these environments are operated, standardised and scaled once delivered.
• You will lead the cloud platform team to bring consistency across AWS and Azure, moving from varied legacy practices to a single operating model built around automation, Infrastructure as Code and aligned delivery pipelines.
• This is not a pure build role. It focuses on making cloud platforms reliable, supportable and ready for long term product growth.
• This role suits someone currently operating as a Cloud Platform Manager, Lead Cloud Engineer or Infrastructure Manager in an enterprise or SaaS environment, who wants broader ownership.
• It offers exposure to a defined transformation programme, but with long term responsibility for platform operations and standards beyond the initial migration.

IT Infrastructure Manager, Cloud Platform

• Resolve problems reported to the call center by phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on service ticket status and resolution.
• Assist Level I technicians with escalated issues.
• Update and maintain Help Desk Documentation and knowledgebase articles.
• Review and update Help Desk documentation as assigned.
• Review and create KB articles.
• Other functions as directed by management.
• Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
• Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
• Work on tickets escalated by Level I engineers.
• Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
• Quickly and effectively communicate with customers within the SLA timeframe.
• Work with vendor to resolve issues as required.
• Configure/image desktops or laptops as needed.
• Continually update and improve customer network documentation.
• Continuously improve upon technical skills sets within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
• Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Help Desk Engineer

• Leverage your expertise in commercial lending, advanced credit analysis and risk management to adjudicate mid-market agribusiness and agri-food loans
• Analyze lending opportunities, provide guidance on complex financial structures and ensure decisions are compliant
• Adjudicate, authorize or recommend mid-market commercial loans in the agribusiness and food sector
• Review and analyze credit proposals, source documents, administration requests and policy exceptions
• Assess risk and consistently apply corporate and credit risk policies
• Support coaching and providing feedback to lending staff and credit managers on financial concepts and risk mitigation measures

Corporate & Commercial Credit Manager

• Prepare and submit certified payroll reports, ensuring accuracy and compliance with prevailing wage requirements; support ongoing process improvements.
• Support biweekly Canadian payroll processing, including data entry, validation, and reporting.
• Conduct regular audits of payroll data to ensure accuracy, completeness, and integrity.
• Ensure compliance with all applicable wage and hour legislation, tax regulations, union agreements, and company policies.
• Perform accurate calculation, deduction, and remittance of union dues in accordance with collective agreements and regulatory requirements.
• Assist Finance with the preparation of monthly journal entries related to payroll.
• Process biweekly payroll for hourly (union and non-union) and salaried employees.
• Perform biweekly payroll reconciliations and support monthly reporting requirements.
• Drive process improvements and automation initiatives, including optimizing vendor tools and streamlining timecard collection, review, and approval workflows with managers.
• Support the harmonization and standardization of payroll platforms and processes across entities.
• Prepare and complete year end reporting, T4’s and T2200 etc.
• Provide support to employees regarding payroll, time and attendance, and benefits-related inquiries.
• Provide timely ad hoc financial analysis and reports as required by senior leadership and other departments.

Payroll and Benefit Specialist

• Lead the IT team and take ownership of the entire IT estate
• Bring structure, documentation, and operational maturity to the IT function
• Reduce key-person risk and implement professional process discipline
• Manage critical business systems, especially hosted WMS environment and VMware platform
• Collaborate with internal teams and support critical hosted customer environments

IT Manager

• Serve as the main point of contact for IT support requests in the Toronto office, providing technical assistance through the ticketing system, messaging platforms, and video conferencing tools.
• Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques, while gathering additional information from end users as needed.
• Manage and maintain IT assets, including Windows and Apple MacBook laptops, printers, user accounts, and internal documentation.
• Install, configure, and upgrade operating systems (Windows, macOS, Linux) and third-party applications such as Microsoft 365.
• Support and maintain VMware vSphere ESXi 7 environments.
• Prioritize and manage incoming support tickets based on severity, urgency, and business impact.
• Escalate unresolved issues to appropriate internal teams and collaborate to ensure timely resolution.
• Maintain accurate ticket updates, detailed documentation, and professional communication with end users.
• Deliver excellent customer service through clear communication, responsiveness, and a professional attitude.
• Assist with hardware and service procurement in collaboration with the Senior Infrastructure Manager to support the Toronto office.
• Perform additional duties and projects as assigned by management.

IT Helpdesk Technician

• Provide support to the Sr. Manager, Enterprise Architecture with developing and maintaining the enterprise architecture vision, principles, and standards to guide technology decisions
• Take ownership of maintaining our multi-year architecture roadmaps aligned with business strategy and IT priorities
• Partner with business and IT stakeholders, including Cyber Security to ensure architecture supports innovation, agility, and cost optimization
• Govern solution designs to ensure compliance with enterprise architecture principles and security requirements
• Help to drive adoption of modern architecture practices such as cloud-native, microservices, API-first, and event-driven architectures
• Translate complex technical concepts into business-friendly language for executive stakeholders
• Act as a trusted advisor to senior leadership on technology strategy and investment decisions
• Use KPIs in place to measure architecture effectiveness (e.g., reuse rate, compliance score, technical debt reduction) with an eye towards continuous improvement
• Ensure data architecture supports analytics, AI, and regulatory needs
• Ensure architecture decisions comply with regulatory requirements (e.g., data privacy, cybersecurity frameworks)
• Proactively identify architectural risks and develop mitigation strategies
• Keeping up to date on SAP leading practices and developments

IT Architect, Enterprise Architecture

• Plan, organize, and direct all elements of complex RFP and pursuit efforts, including solicitation analysis, response planning, and schedule development.
• Facilitate Go/No-Go discussions and lead win strategy development and reviews.
• Lead proposal kickoff meetings, coordinate pursuit teams, and manage content development to ensure consistent strategic messaging and compliance.
• Conduct progress reviews and manage proposal schedules, deliverables, and quality control.
• Prepare final proposal review packages and incorporate team and leadership feedback into final submissions.
• Develop high-impact proposals, presentations, and pursuit-related communications in alignment with brand standards.
• Collaborate with portfolio leads and business development leadership to support corporate and regional goals for revenue growth, profitability, and market leadership.
• Support client development and account management efforts, including opportunity tracking and positioning activities.
• Partner with promotions and public relations teams to support thought leadership initiatives, award submissions, conference abstracts, and promotional activities.
• Maintain and update internal systems related to opportunity tracking, people and project experience, and promotional activity.
• Develop and maintain qualification materials such as project descriptions, experience matrices, resumes, capability statements, and other business development resources.
• Leverage local and global internal networks to support marketing processes, pursuit strategies, and value propositions.

Senior Pursuit Specialist

• Process accurate bi‑weekly full‑cycle payroll and benefits reconciliation.
• Process employee lifecycle changes (new hires, promotions, role changes, and leaves) across payroll, HRIS, and benefits systems.
• Maintain accurate payroll records, including overtime, retroactive adjustments, and other special payments.
• Process year‑end payroll activities, including reconciliation and preparation of T4s, T2200s and Year‑End Adjustments.
• Administer group benefits and RRSP programs, including enrolments, changes, terminations, and remittances.
• Track and reconcile PTO accruals in accordance with company policies.
• Post payroll journal entries and complete month‑end payroll reconciliations.
• Prepare and issue Records of Employment (ROEs) and process WSIB reconciliations and remittances.

Payroll and Benefits Specialist

• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
• Manage the operations/ support/management of products/systems/ applications/services for a range of clients to support them in meeting business objectives/ goals.
• Negotiate and document project deliverables, timelines, project charters / costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are met
• Lead effort to test, debug, and performance analyze and document environment components
• Provide support for developing the internal metrics reports and establishing and monitoring service delivery and SLAs

Senior Manager, IT Support – AML, Oracle Transaction Monitoring

• Resolve client inquiries by phone, email support or ticketing system with the ability to handle sensitive escalated issues
• Understand business requirements, build test cases and test software changes
• Troubleshoot problems by researching, analyzing and identifying symptoms and cause
• Meet client deadlines according to the service level agreements by appropriately managing and prioritizing assigned tasks while ensuring quality control
• Comply with the best practices available including standards of confidentiality and peer review
• Coach and mentor junior staff within the team
• Participate in special projects as well as new implementations, according to the needs of the department
• Recognize business process inefficiencies and recommend improvements
• Build knowledge management through regularly documenting and sharing lessons learned, Q&A to the team's knowledge base
• Occasionally required to work outside regular business hours to perform business systems testing

Benefit Administrator

• Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.
• Communicate with users to understand and document technical problems, both in person and electronically.
• Research and implement solutions using technical resources and documentation.
• Guide and train users on new technologies, systems, and best practices.
• Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).
• Manage phone and mobile device setup, and maintain up-to-date inventory records.
• Document common issues and solutions to contribute to a knowledge base.
• Assist with IT security policy compliance and ongoing improvement of IT processes.
• Collaborate with colleagues to improve internal systems and workflows.

Help Desk Technician

• Resolve complex software, systems, and network issues for clients and internal staff
• Troubleshoot LAN, WAN, and other IT environments
• Lead response efforts during major incidents and system outages, coordinating support and communication
• Analyze recurring or high-impact issues and drive root-cause solutions
• Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
• Triage incoming requests, monitor SLAs, and provide backup phone/chat support
• Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
• Conduct on-site customer visits for upgrades, maintenance, and troubleshooting

Help Desk Technician III

• Provide helpdesk support and troubleshoot user issues across hardware, software, and SaaS platforms
• Manage employee hardware from provisioning through recovery, including shipping, tracking, and inventory management
• Set up, modify, and deactivate user accounts across company systems
• Support onboarding and offboarding processes in close collaboration with the People & Culture team
• Administer and support a broad portfolio of SaaS tools, including access management, permissions, and basic configuration
• Triage and prioritize support tickets based on urgency and business impact
• Document recurring processes and create clear, accessible how-to guides for employees
• Escalate complex issues when needed and follow through to resolution

IT Support Coordinator

• Provide short-term support to the internal audit department related to documentation review, administrative preparation for audits, and departmental projects
• Assist internal audit teams with documentation collection, organization, and preparation to support audit planning and fieldwork
• Review policies, procedures, and internal reports to identify relevant information for audits under direction from senior staff
• Prepare summaries, checklists, and basic analyses to help streamline audit activities and documentation
• Support the review of funding agreements, program contracts, and contribution agreements
• Summarize key contract elements such as timelines, financial conditions, and risk-sensitive clauses for audit reference
• Flag questions, inconsistencies, or potential risks for follow-up by auditors or management
• Contribute to the preparation and organization of audit findings, working papers, and supporting materials
• Collaborate with team members and internal stakeholders, participating in meetings and day-to-day audit operations
• Demonstrate professionalism by maintaining confidentiality and handling sensitive information with care

Internal Audit Support, Summer Student

• Supports technical designs, specifications, integration on bus-related projects, including bus fleets, on-board systems, charging infrastructure, maintenance operations.
• Participate in multidisciplinary project teams, delivering studies, conceptual designs, and implementation strategies for major transit clients.
• Contribute to the planning and design of bus depots, charging infrastructures, BRT corridors, systems requirements, maintenance facilities, and operational support systems.
• Support or lead tasks within multidisciplinary engineering projects, contributing to schedules, risk reviews, cost estimates, and quality control.
• Participate in design reviews, ensure compliance with standards, regulatory requirements, and applicable codes (CSA, APTA, TSBC, NFPA, federal and provincial guidelines).
• Monitor emerging industry trends and advise internal teams and clients on innovative technologies and best practices.
• Support the development of internal tools, methodologies, and technical standards that enhance ATKINSRéalis’ excellence in transit engineering.
• Contribute to proposals, business development activities, and thought leadership to expand the firm’s presence in the Canadian transit market.

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