IT Support

• Engineer and integrate IT systems so that they "just work"
• Automate the manual IT work so that provisioning is repeatable, access is right-sized, and lifecycle runs itself
• Know what we run and who can reach it, and keep that picture authoritative as the company changes
• Own our endpoint management system and policy implementation
• Partner with Security and DevOps so the foundation is a source of leverage others build on

Senior IT Engineer

• Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
• Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
• Administer user accounts, permissions, and security settings across business applications and network resources.
• Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
• Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
• Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
• Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
• Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
• Ensure IT systems, equipment, and processes comply with company security standards and best practices.
• Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
• Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
• Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
• Other responsibilities as assigned.

IT Specialist

• Overseeing the day-to-day work of the HelpDesk support team to ensure timely, consistent, and high-quality service delivery for end users
• Monitoring support trends and analyzing ServiceNow data to support service analysis, track key metrics, respond to service needs, and identify issues and patterns that support continuous improvement
• Reviewing and improving existing support team workflows, standards, SOPs, and ServiceNow knowledge base articles to enhance consistency and efficiency
• Supporting the team in troubleshooting and resolving end-user technical issues, including escalations and faculty hardware consultations for teaching, research, and administrative needs
• Coordinating vendor engagement and internal collaboration to support service coordination, issue resolution, hardware moves, and support-related follow-up activities
• Managing end-user hardware, software, the asset management system, deployment standards, and the desktop and laptop lease renewal program, including ordering IT hardware through leases or outright purchases
• Managing our security agent dashboard and security awareness program, including monitoring alerts, tracking follow-up actions, and promoting safe technology practices
• Making recommendations to management on support service improvements based on ticket trends, user feedback, operational needs, and support team performance

HelpDesk Supervisor

• Provide technical information architecture and solution design expertise in support of large-scale infrastructure modernization initiatives.
• Conduct comprehensive architecture assessments
• Develop solution designs
• Prepare architecture documentation
• Support infrastructure transformation projects
• Collaborate with stakeholders, technical specialists, infrastructure teams, and service providers

Enterprise Architect

• Manage multi-jurisdictional compliance execution - Support implementation of HIPAA/HITECH, GDPR/UK GDPR, PIPEDA, Quebec Law 25, PHIPA, and emerging privacy laws and coordinate with legal counsel on complex regulatory matters.
• Drive vendor risk management and BAA/DPA lifecycle - Negotiate and finalize Business Associate Agreements and Data Processing Agreements with subprocessors, ensuring breach notification timelines meet calendar-day standards, data deletion commitments are defined, and subprocessor transparency obligations are satisfied.
• Mature security posture and operational resilience - Partner with Engineering to implement security controls that support SOC 2 Type II and ISO 27001 readiness, lead incident response planning and breach notification workflows, and establish monitoring/alerting.
• Embed privacy-by-design across product and engineering - Collaborate with Product and Engineering leadership to assess PHI exposure in new features, define data minimization strategies, and guide architecture decisions that reduce compliance risk.
• Lead IT operations and service delivery - Own user onboarding / offboarding workflows, device provisioning and management, and IT service delivery for a remote-first team, partnering with HR on seamless employee lifecycle management.
• Drive Identity & Access Management (IAM) strategy - Own identity provider configuration and access control policies, implementing least-privilege access principles, periodic access reviews, and role-based access control (RBAC) frameworks.
• Manage endpoint security and device management - Define and enforce endpoint security standards (MDM, disk encryption, antivirus, patching). Establish laptop procurement standards and remote device management policies. Coordinate with Engineering on developer tooling and access requirements.
• Own SaaS vendor rationalization and procurement hygiene - Conduct regular vendor intelligence audits to identify tool overlaps, license waste and procurement gaps. Partner with Finance on SaaS spend optimization.
• Strengthen the InfoSec, IT & Compliance function - Develop and refine processes, tooling, and documentation to support organizational growth. Manage and mentor the IT Operations team. Partner with third-party compliance advisors to accelerate maturity.
• Act as the bridge between Legal, Engineering, IT, and the business — Translate complex legal language into actionable engineering requirements. Partner with Customer Success on practitioner-facing compliance communications. Coordinate cross-functional responses to regulatory inquiries, audits, and customer due diligence requests.

Senior Manager, Infosec, IT & Compliance

• Set up hardware, user accounts, and permissions for employees and franchisees.
• Administer Google Workspace, CRM, LMS, and other core applications.
• Provide first-level support across hardware, software, and connectivity issues, escalating complex problems when necessary.
• Administer WordPress websites, including user access, plugins, basic updates, and vendor coordination (DNS, SSL, Cloudflare).
• Maintain accurate tech inventory, coordinate equipment purchases/repairs, and collaborate with external vendors to ensure system reliability.

IT Support, WordPress Administrator

• Lead high-volume VMS/MSP recruitment delivery with a strong focus on IT roles.
• Oversee submissions, pay rate management, recruiter coordination, onboarding, documentation, and compliance.
• Strengthening relationships with top banking clients.
• Release IT and business-focused job roles through VMS/MSP programs.
• Review resumes and provide constructive feedback.
• Manage candidate submissions and placements through Bullhorn.
• Provide training and support on VMS platforms.

Manager, VMS Delivery, IT

• Execute IT and Software sourcing and contracting initiatives end-to-end
• Collaborate and lead cross-functional teams for sourcing projects
• Plan and execute renewals/amendments
• Develop PxQ baselines and contract analysis
• Influence and shape business requirements
• Manage relationships with key business partners
• Conduct benchmarking and opportunity assessments
• Define and track key performance metrics
• Contribute to AI-enabled procurement improvements

IT Sourcing Manager

• Lead end-to-end project delivery across assigned initiatives.
• Manage multiple concurrent projects with defined timelines, scope, risks, and dependencies.
• Ensure alignment across stakeholders and maintain clear project accountability.
• Manage delivery of AI-enabled tools, automations, and pilot programs across BAS.
• Partner with product and engineering teams to move initiatives from concept through deployment.
• Coordinate testing, rollout, training, and adoption activities across stakeholders.
• Track progress, adoption, and feedback to support project outcomes.
• Lead delivery of integration projects across enterprise systems and applications.
• Coordinate requirements, testing, and deployment activities for system enhancements.
• Ensure alignment between business needs and system capabilities.
• Partner with technical teams and vendors to deliver integrated solutions.
• Maintain project plans, RAID logs, and status reporting.
• Identify and manage risks, dependencies, and mitigation strategies.
• Facilitate project meetings and provide clear status updates.
• Communicate project progress, risks, and outcomes to stakeholders.
• Partner across BAS agencies, IT, HR, finance, business, vendors, and clients.
• Communicate clearly with both technical and non-technical audiences.
• Drive alignment across cross-functional stakeholders.

IT Project Manager – II

• Lead, coordinate and supervise the activities of the team by organizing, planning and controlling the optimal use of personal, material and financial resources according to the budget.
• Manage the performance of team employees according to company policies, ensuring continuous training and compliance with customer experience standards of the customer service centre.
• Manage the quality of phone service by ensuring cost and productivity control according to the objectives of the customer service centre.
• Ensure the quality of service offered to customers by regularly supervising team members according to standards in order to ensure the achievement of the objectives of the customer service centre.
• Identify issues, propose solutions, make change and recommend improvements on the quality of the service offered, the operations of the service centre, or the risk management in order to achieve the company objectives.
• Ensure the supervision of social media watch and the handling of customer requests in order to ensure a response or routing to the department concerned within the prescribed deadlines.
• Participate in multidisciplinary committees relating to special projects and digital initiatives in order to plan strategic elements, ensure smooth deployment, in addition to forecasting the impact of calls on the team and ensure that the process is optimized to control costs.

Unit Manager, Sales & Operations

• Champion Store Success: Ensure all store systems, hardware, optometry equipment, and network connectivity are consistently operational.
• Maintain accurate support timelines and manage vendors to ensure strict adherence to quality and service standards.
• Manage the roll out of store network upgrades and other updates.
• Security & Compliance: Lead infrastructure security improvements.
• Proactively identify vulnerabilities and ensure all store and corporate networks adhere to security best practices.
• Vendor & Asset Management: Manage the full lifecycle of in-store and corporate hardware (procurement, deployment, retirement) and act as the primary point of contact for external tech vendors.
• Continuous Improvement: Spot recurring tech hiccups in stores and proactively implement long-term fixes rather than just applying band-aids.
• Optimize ticketing workflows for speed and efficiency, managing help-desk resourcing.

IT Service Manager, Retail Support Champion

• Fournir un soutien TI quotidien au personnel de notre bureau, de nos magasins de détail et de nos opérations événementielles.
• Gérer le cycle de vie complet des appareils de l'entreprise, y compris l'achat, la configuration, le déploiement, le soutien, la récupération et la mise hors service.
• Créer et maintenir des inventaires exacts des appareils, des logiciels, des comptes, des licences et des principaux actifs TI.
• Établir des normes concrètes pour les ordinateurs portables, les téléphones, les tablettes, les appareils de point de vente et les équipements partagés, ainsi que pour les demandes d'accès, l'intégration et le départ des employés.
• Prendre en charge la gestion des identités et des accès dans Google Workspace, Microsoft 365 et les autres systèmes d'entreprise.
• Améliorer l'authentification multifacteur, la sécurité des terminaux, la récupération des comptes, les revues d'accès et les autres contrôles de sécurité de base.

Spécialiste en informatique, IT Specialist

• Design, maintain, and continuously improve the BCM framework, standards, methodologies, and supporting processes, aligned with recognized business continuity practices and WCB-Alberta’s operating environment.
• Establish and maintain BCM governance, reporting, and program maturity measures to support leadership oversight and informed decision-making.
• Plan and coordinate annual BCM program activities, including Business Impact Analysis (BIA) refreshes, business continuity plan updates, training, exercises, remediation tracking, and related BCM initiatives across business areas.
• Lead or coordinate Business Impact Analysis, risk assessments, dependency reviews, and continuity strategy development to validate critical operations, recovery requirements, and practical recovery capabilities.
• Ensure business continuity plans, crisis management plans, and supporting procedures are documented, tested, maintained, and aligned with organizational priorities and recovery objectives.
• Lead and coordinate the design, delivery, and evaluation of business continuity and crisis management exercises, including enterprise-wide and business-area-specific exercises.
• Work closely with business leaders, plan owners, IT Disaster Recovery, Cybersecurity, Communications, Corporate Security, Facilities, Operations, and other partners to strengthen disruption readiness and coordinated response.
• Provide advisory and coordination support during incidents, disruptions, exercises, and crisis events, ensuring adherence to approved plans, priorities, escalation protocols, and decision-making thresholds.
• Monitor plan execution during exercises and events, identify gaps or deviations in real time, and support timely escalation of material issues and risks to leadership.
• Lead post-incident and post-exercise reviews, identify lessons learned, and oversee corrective actions and remediation items to improve future readiness.
• Assess emerging risks and translate complex or ambiguous disruption scenarios into practical continuity, recovery, and resilience recommendations.
• Develop and deliver BCM training and awareness activities tailored to different audiences, including executives, business area BCP leads, incident response leaders, and general staff.
• Build BCM capability across the organization by coaching business areas, supporting plan owners, promoting consistent practices, and influencing participation without direct authority.
• Apply strong program and project management practices to plan, coordinate, prioritize, and deliver BCM activities in a structured and timely manner.
• Lead or support technology and business projects as assigned, applying project management best practices to deliver strategic organizational outcomes.

Business Continuity Lead – IT Project Manager II

• Manage enterprise IT risk registers and the full risk lifecycle
• Identify, assess, monitor, and report technology risks
• Coordinate governance activities and stakeholder engagement
• Track risk mitigation plans and remediation activities
• Develop executive dashboards and reports using Power BI
• Build and maintain Power BI data models and DAX calculations
• Collaborate with IT, cybersecurity, audit, compliance, and business teams
• Support IT governance, audit, compliance, and enterprise risk initiatives
• Maintain governance documentation and utilize GRC platforms for risk management

IT Risk Manager

• Responsible for daily operations, the IT support service, and for supervising the team of technicians.
• Ensure an efficient, professional, and user-focused service while promoting continuous improvement of processes, tools, and working methods.
• Ensure the effective distribution of workload among team members.
• Track individual and team performance.
• Implement monitoring mechanisms to identify bottlenecks and recurring issues.
• Identify opportunities for automation and process optimization.

IT Support Team Manager

• The IT Support Team Manager is responsible for daily operations, IT support services, and supervising the team of technicians.
• The role is focused on delivering efficient, professional, and user-experience-oriented support while promoting continuous process improvement.
• Acts as the technical and operational point of reference for the team, ensures established service levels are met, and oversees the implementation of sustainable solutions.

• Responsible for daily operations, the IT support service, and supervising the team of technicians;
• Ensure an efficient, professional, and user-experience–focused service;
• Promote continuous improvement of processes, tools, and working methods;
• Act as the technical and operational point of reference for the team;
• Ensure achievement of established service levels;
• Implement sustainable solutions to reduce incident recurrence;
• Actively contribute to the evolution of IT department practices.

Team Manager – IT Support

• Support and execute the Canada Field Services and deployment strategy, ensuring field support, deployments, and operational initiatives are delivered consistently and aligned to enterprise IT objectives and business priorities.
• Own accountability for service performance and operational outcomes across Canada, including clear service expectations, resource plans, milestone commitments, and measurable results for operators, clients, and end users.
• Establish and govern SLAs, KPIs, and service metrics; use ServiceNow, analytics, and root-cause insights to drive continuous improvement, increase value, reduce cost, and improve service reliability.
• Lead, develop, and coach the Field Services team through clear accountability, performance oversight, and capability building to ensure strong execution, quality, and a consistent customer experience.
• Standardize and continuously improve field support and deployment methodologies, playbooks, tooling, documentation, and training to ensure repeatable delivery across a diverse, multi-site environment.
• Serve as the senior escalation point for major incidents and complex operational issues, ensuring timely restoration, effective communications, and cross-functional alignment.
• Partner with application, infrastructure, security, operations, and business stakeholders to deliver field technology commitments, representing the voice of operations and field end users in prioritization and roadmap decisions.
• Own strategic vendor and internal partner relationships; monitor performance against SLAs, remove delivery blockers, and escalate issues to protect service quality.
• Identify and mitigate operational, technical, and service continuity risks for Canada field technology, ensuring mitigation plans are resourced, tracked, and delivered to closure.
• Act as the Canada Field Services technology SME and advocate, providing leadership guidance on operational challenges, standards, and roadmaps.

Senior Manager, IT

• Collaborate directly with clients to identify and address their needs through building, maintaining and utilizing solid networks of client relationships and community involvement
• Understand client's business including IT general and process controls; communicating the value propositions of a broad range of Firm services to the client in an organized and knowledgeable manner and being recognized and respected by clients as a knowledgeable valued professional
• Facilitate staff as they evaluate internal controls design; identify key risks and controls, develop and or review audit programs, benchmark financial and operational processes and controls as well as perform controls optimization
• Manage the creation of high quality deliverables to communicate to clients on the status of engagements, key issues and work plans
• Manage the costs and margins of your projects to ensure efficient and effective delivery
• Use available technical resources/tools to research; expand knowledge to enhance work product, significantly contribute to business development efforts to remain up to date on client and firm hot topics while sharing the knowledge amongst the team where applicable
• Act to resolve issues which prevent effective team working, even during times of change and uncertainty
• Coach others and encourage them to take ownership of their development

Information Technology Audit Manager

• Setup and manage user accounts, permissions, and access rights
• Maintain firewalls, security policies, and provide technical support
• Create documentation and troubleshooting tips
• Manage computers, laptops, and other IT equipment
• Act as Data Protection Officer in the Philippines
• Implement security protocols and manage DNS settings

IT Support jobs in Canada

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Senior IT Engineer

IT Specialist

HelpDesk Supervisor

Enterprise Architect

Senior Manager, Infosec, IT & Compliance

IT Support, WordPress Administrator

Manager, VMS Delivery, IT

IT Sourcing Manager

IT Project Manager – II

Unit Manager, Sales & Operations

IT Service Manager, Retail Support Champion

Spécialiste en informatique, IT Specialist

Business Continuity Lead – IT Project Manager II

IT Risk Manager

IT Support Team Manager

IT Support Team Manager

Team Manager – IT Support

Senior Manager, IT

Information Technology Audit Manager

IT Support