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Team Manager – IT Support
Groupe ABSTeam Manager leading IT support operations at Groupe ABS in Montréal. Responsible for oversight and continuous improvement in technical support and user experience.
About the role
Key responsibilities & impact- Responsible for daily operations, the IT support service, and supervising the team of technicians;
- Ensure an efficient, professional, and user-experience–focused service;
- Promote continuous improvement of processes, tools, and working methods;
- Act as the technical and operational point of reference for the team;
- Ensure achievement of established service levels;
- Implement sustainable solutions to reduce incident recurrence;
- Actively contribute to the evolution of IT department practices.
Requirements
What you’ll need- College or university degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in IT support;
- Experience managing or coordinating a technical team;
- Experience in a multi-site environment is an asset.
- Excellent knowledge of Microsoft 365 environments;
- Good understanding of IT infrastructure, networks, and systems;
- Experience with ticketing and support management tools;
- Knowledge of ITIL best practices is a major asset.
Benefits
Comp & perks- Competitive salary commensurate with experience and the opportunity for overtime;
- Opportunities for professional development;
- Benefits from day one (group insurance | virtual healthcare available 24/7 | Employee Assistance Program);
- Deferred Profit Sharing Plan (DPSP);
- State-of-the-art technology equipment;
- A close-knit team and passionate colleagues;
- Well-maintained, modern equipment;
- A culture that promotes workplace happiness;
- Recognition: every moment is a good one to celebrate!
- Multiple committees organizing social activities!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT SupportProcess ImprovementTechnical Team CoordinationIncident ManagementTicketing Tools
Soft Skills
User Experience FocusProfessional Communication