Groupe ABS

IT Support

• The IT Support Team Manager is responsible for daily operations, IT support services, and supervising the team of technicians.
• The role is focused on delivering efficient, professional, and user-experience-oriented support while promoting continuous process improvement.
• Acts as the technical and operational point of reference for the team, ensures established service levels are met, and oversees the implementation of sustainable solutions.

IT Support Team Manager

• Responsible for daily operations, the IT support service, and for supervising the team of technicians.
• Ensure an efficient, professional, and user-focused service while promoting continuous improvement of processes, tools, and working methods.
• Ensure the effective distribution of workload among team members.
• Track individual and team performance.
• Implement monitoring mechanisms to identify bottlenecks and recurring issues.
• Identify opportunities for automation and process optimization.

• Responsible for daily operations, the IT support service, and supervising the team of technicians;
• Ensure an efficient, professional, and user-experience–focused service;
• Promote continuous improvement of processes, tools, and working methods;
• Act as the technical and operational point of reference for the team;
• Ensure achievement of established service levels;
• Implement sustainable solutions to reduce incident recurrence;
• Actively contribute to the evolution of IT department practices.

IT Support Team Manager

IT Support Team Manager

Team Manager – IT Support