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IT Support Team Manager
Groupe ABSIT Support Team Manager responsible for overseeing support operations and team guidance at Groupe ABS in Canada. Fostering user experience improvement and process optimizations.
About the role
Key responsibilities & impact- Responsible for daily operations, the IT support service, and for supervising the team of technicians.
- Ensure an efficient, professional, and user-focused service while promoting continuous improvement of processes, tools, and working methods.
- Ensure the effective distribution of workload among team members.
- Track individual and team performance.
- Implement monitoring mechanisms to identify bottlenecks and recurring issues.
- Identify opportunities for automation and process optimization.
Requirements
What you’ll need- College or university diploma in computer science, information technology, or a related field.
- Minimum of 5 years of experience in IT support.
- Experience in managing or coordinating a technical team.
- Experience in a multi-site environment is an asset.
- Excellent knowledge of Microsoft 365 environments.
- Good understanding of IT infrastructure, networks, and systems.
- Experience with ticketing and support management tools.
- Knowledge of ITIL best practices is a strong asset.
Benefits
Comp & perks- Competitive salary commensurate with your skills and opportunities for overtime.
- Professional development and skills training.
- Benefits from day one (group insurance | virtual healthcare available 24/7 | Employee Assistance Program).
- Deferred Profit Sharing Plan (DPSP).
- State-of-the-art technology equipment.
- Close-knit team and passionate colleagues.
- Clean, modern facilities.
- Workplace happiness champion!
- Recognition—there’s always a reason to celebrate!
- Multiple committees for social activities.
- Work in a dynamic team where teamwork thrives.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT SupportTechnical Team CoordinationIT Infrastructure KnowledgeNetwork UnderstandingSystems KnowledgeTicketing Tools ExperienceSupport Management Tools ExperienceAutomation IdentificationPerformance TrackingWorkload Distribution
Soft Skills
User-Focused ServiceContinuous ImprovementProfessionalismTeam Performance MonitoringProblem-Solving
Certifications
College Diploma in Computer ScienceUniversity Diploma in Information Technology