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IT Support Team Manager
Groupe ABSLead IT support team operations to ensure efficient service and continuous improvement. Collaborate on technology practices to enhance user experience while managing daily support tasks.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support management, focusing on team supervision, process improvement, and user experience. Proficient in Microsoft 365 environments and ITIL best practices to ensure efficient service delivery and operational excellence.
Highest-signal resume keywords
IT Support ManagementTeam SupervisionMicrosoft 365 ExpertiseITIL Best PracticesTicketing and Support Management Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportTechnical Team ManagementIT Infrastructure KnowledgeNetwork UnderstandingSystems Knowledge
Soft Skills
User Experience OrientationProcess Improvement
Tools & Technologies
Ticketing ToolsSupport Management Tools
Industry Keywords
IT Support ServicesService Level Management
About the role
Key responsibilities & impact- The IT Support Team Manager is responsible for daily operations, IT support services, and supervising the team of technicians.
- The role is focused on delivering efficient, professional, and user-experience-oriented support while promoting continuous process improvement.
- Acts as the technical and operational point of reference for the team, ensures established service levels are met, and oversees the implementation of sustainable solutions.
Requirements
What you’ll need- College or university degree in computer science, information technology, or a related field.
- Minimum of 5 years of experience in IT support.
- Experience in managing or coordinating a technical team.
- Excellent knowledge of Microsoft 365 environments.
- Good understanding of IT infrastructure, networks, and systems.
- Experience with ticketing and support management tools.
- Knowledge of ITIL best practices is a significant asset.
Benefits
Comp & perks- Salary commensurate with your skills and the possibility of overtime
- Opportunities for professional development
- Benefits starting on day 1 (group insurance | virtual healthcare available 24/7 | Employee Assistance Program)
- Deferred Profit-Sharing Plan (DPSP)
- State-of-the-art technology equipment
- A close-knit team and passionate colleagues
- Clean, up-to-date equipment
- A catalyst for workplace happiness!
- Recognition: every moment is a good time to celebrate!