IT Specialist

O'Dell HVAC Group

IT Specialist maintaining technology infrastructure and providing support at O'Dell HVAC Group. Collaborating with teams to enhance user experience and optimize IT processes.

Posted 7/19/2026full-timeOttawa • 🇨🇦 CanadaJuniorMid-Level💰 CA$55,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 IT support, including proficiency in Microsoft 365 and end-user technologies. Capable of managing user accounts, troubleshooting technical issues, and improving IT processes through standardization and automation.

Highest-signal resume keywords

Microsoft 365 SupportIT Helpdesk ExperienceUser Account AdministrationBilingual in French and EnglishProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSystem AdministrationUser Account ManagementIT Equipment MaintenanceNetwork Performance MonitoringAutomation ToolsBusiness Systems FamiliarityDocumentation CreationIT Asset Management

Soft Skills

Effective CommunicationCollaborationAttention to DetailAdaptability

Tools & Technologies

Ticketing SystemsCRM PlatformsERP PlatformsMicrosoft 365End-User Devices

Industry Keywords

IT SupportHelpdeskUser OnboardingSecurity StandardsEmerging Technologies

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
Other responsibilities as assigned.

Requirements

What you’ll need

Post-secondary education in computer science or related program.
Fluency in both French and English is required, as this role will support all regions in Canada.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration.
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly.
Strong attention to detail.

Benefits

Comp & perks

Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
Professional Development – We support continuous learning and career growth for all roles.
Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
Summer Fridays! – Wrap up early on summer afternoons!