Senior Manager, IT

Aramark

Senior Manager, IT providing strategic leadership for field technology deployment and support across Aramark Canada client locations. Ensuring high-quality execution in a diverse, multi-site environment.

Posted 7/2/2026full-timeMississauga • 🇨🇦 CanadaSenior💰 CA$130,000 - CA$140,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support and execute the Canada Field Services and deployment strategy, ensuring field support, deployments, and operational initiatives are delivered consistently and aligned to enterprise IT objectives and business priorities.
Own accountability for service performance and operational outcomes across Canada, including clear service expectations, resource plans, milestone commitments, and measurable results for operators, clients, and end users.
Establish and govern SLAs, KPIs, and service metrics; use ServiceNow, analytics, and root-cause insights to drive continuous improvement, increase value, reduce cost, and improve service reliability.
Lead, develop, and coach the Field Services team through clear accountability, performance oversight, and capability building to ensure strong execution, quality, and a consistent customer experience.
Standardize and continuously improve field support and deployment methodologies, playbooks, tooling, documentation, and training to ensure repeatable delivery across a diverse, multi-site environment.
Serve as the senior escalation point for major incidents and complex operational issues, ensuring timely restoration, effective communications, and cross-functional alignment.
Partner with application, infrastructure, security, operations, and business stakeholders to deliver field technology commitments, representing the voice of operations and field end users in prioritization and roadmap decisions.
Own strategic vendor and internal partner relationships; monitor performance against SLAs, remove delivery blockers, and escalate issues to protect service quality.
Identify and mitigate operational, technical, and service continuity risks for Canada field technology, ensuring mitigation plans are resourced, tracked, and delivered to closure.
Act as the Canada Field Services technology SME and advocate, providing leadership guidance on operational challenges, standards, and roadmaps.

Requirements

What you’ll need

Bachelor’s degree in information technology, Information Systems, or related field
7+ years of progressive IT experience with large-scale hospitality and point-of-sale technology deployments
Proven ability to lead, coach, and develop a high-performing team while coordinating effectively with cross-functional stakeholders
Strong program/project leadership: roadmaps, multi-initiative delivery, change management, and end-to-end execution in a fast-paced environment
Deep knowledge of hospitality technologies and workflows
Strong analytical, organizational, and problem-solving skills; uses data and root-cause insights to drive continuous improvement
Excellent communication and relationship-building skills with stakeholders at all levels; effective cross-functional collaborator
Ability to influence without authority and navigate complex, matrixed stakeholder environments.

Benefits

Comp & perks

Accommodations for job applicants with disabilities are available upon request.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Program LeadershipChange ManagementData AnalysisOperational Risk MitigationServiceNowDeployment MethodologiesPerformance OversightContinuous ImprovementTechnical SupportDocumentation Standards

Soft Skills

LeadershipCoachingCommunicationRelationship BuildingProblem Solving

Certifications

Bachelor’s Degree in Information Technology