Human Resources

• Act as the lead adviser on complex employee relations matters across relevant markets, including disciplinaries, grievances, investigations, performance concerns, misconduct issues, appeals, sensitive exits, and broader people risk matters.
• Partner with HR, Legal, Compliance, and business leaders to assess people risk, determine appropriate approaches, and deliver timely, fair, and well-documented outcomes.
• Support organizational change activity, including workforce change and optimization programs, operating model changes, consultation processes and communication planning and execution across relevant markets.
• Advise and coach managers and senior stakeholders on case handling, documentation quality, investigation standards, policy application, and risk-aware decision-making.
• Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.
• Conduct or guide complex investigations, ensuring processes are followed appropriately, and recommendations are clear, practical, and defensible.
• Partner with the Operations team to identify, design and deploy AI and automation to improve process efficiency.
• Use people data, case trends, and business insight to identify risk themes, diagnose organizational issues, and recommend practical actions that improve consistency, reduce risk, and strengthen leadership decision-making.
• Lead training and enablement initiatives that help leaders handle employee relations issues earlier, more confidently, and in line with company values and legal requirements.
• Develop and continuously improve ER and people-focused frameworks, policies, templates, toolkits, and other manager resources to support consistency and scalability across markets.
• Deliver global people projects that improve employee relations capability, governance, manager effectiveness, policy consistency, and the overall employee experience.
• Ensure local practices remain aligned with employment legislation, internal policy, and Optasia's values across the markets within scope.

Employee Relations Leader

• Research, develop, and implement HR policies aligned with South African employment legislation (LRA, BCEA, EEA, POPIA) and CCC's global business strategy.
• Manage and continuously improve HR systems, strategies, and procedures across the South African entity.
• Manage the employment lifecycle in South Africa, from issuing offers through exit.
• Maintain and update the South Africa Employee Policy Guide to reflect legislative changes and business needs.
• Analyze employee trends and provide leadership with data-driven recommendations to improve the employee experience.
• Manage employee relations matters, including grievances, performance concerns, disciplinary processes, and terminations, in line with the LRA and CCC policy.
• Prepare documentation for and coordinate CCMA proceedings, conciliations, and arbitrations where required.
• Oversee disciplinary hearings and investigations, ensuring procedural fairness and legal compliance throughout.
• Serve as the primary advisor to managers on corrective action, performance management, and fair labour practices.
• Develop, implement, and maintain a compliant Employment Equity Plan aligned with the Employment Equity Amendment Act (effective January 2025) and applicable sector-specific numerical targets.
• Prepare and submit annual EEA2 and EEA4 reports to the Department of Employment and Labour.
• Coordinate the Workplace Skills Plan (WSP) and Annual Training Report (ATR) submissions to the relevant SETA.
• Manage Skills Development Levy (SDL) obligations and liaise with SETA for levy grant recovery.
• Drive BBBEE-related HR data collection, recordkeeping, and reporting to support the company's transformation objectives.
• Ensure all employee data processing activities comply with the Protection of Personal Information Act (POPIA).
• Maintain POPIA-compliant employee records, including consent documentation, data retention schedules, and secure destruction protocols.
• Serve as a point of escalation for employee data privacy queries and concerns.
• Design and execute South African-specific employee engagement programs in partnership with the local South African leader, including budget management.
• Coordinate SA Town Halls, US leadership visits, and Forum operations, including content creation and logistics support.
• Manage the South African market page on CC Connect and maintain South African-specific communications.
• Serve as the general point of contact for South African staff communications and local queries.
• Champion and continuously improve the South African onboarding program, ensuring new hires have clarity on their role, CrossCountry culture, and local practices.
• Coordinate local access provisioning and logistics for new employees (e.g., Workshop17 setup, equipment).

Human Resources Manager

• Operate within a global framework, ensuring adaptability to support teams, meet deadlines and participate in virtual meetings across multiple time zones based in Canada, South Africa, U.K. or the U.S., as needed.
• Collaborate with international stakeholders, adjusting to varying schedules and priorities as needed.
• Facilitate seamless communication and coordination across global teams to support operational efficiency.
• Maintain flexibility in scheduling to accommodate time-sensitive tasks and cross-regional collaboration.
• Partner with departments to understand current and support staffing needs in multiple regions.
• Manage and support the other HR staff.
• Coordinate and support end-to-end recruitment and selection processes.
• Build talent pipelines for priority and specialist positions.
• Support onboarding and integration of new employees.
• Promote equitable and inclusive hiring practices aligned with Employment Equity objectives.
• Optimize interviewing, selection, and onboarding processes to improve candidate experience and hiring efficiency.
• Develop and implement employee branding initiatives that position TydeCo & TydeCo U as an employers of choice globally.
• Identify employee development and training needs in collaboration with managers.
• Coordinate learning and development initiatives.
• Support career development and succession planning discussions
• Support managers and employees through performance review processes.
• Provide guidance on performance improvement and employee development planning.
• Assist in resolving employee concerns and workplace challenges.
• Encourage continuous feedback and development practices.
• Provide training and support to managers to ensure equitable treatment and opportunities for staff across departments and regions.
• Continuously improve HR processes and procedures, ensuring that organisational and individual needs are met.
• Act as a trusted advisor to managers on people-related matters.
• Support employee engagement and culture initiatives.
• Contribute to organisational development and change management activities.
• Promote alignment between people practices and organisational goals.
• Partner with external consultants to ensure compliance with SA labour legislation and US labor law, along with internal policies.
• Maintain accurate employee information and reporting.
• Provide ownership over reporting and compliance to Employment Equity, EEO, BBBEE, Skills Development initiatives, etc. where applicable.
• In partnership with external consultants, support employee engagement initiatives, including pulse surveys, feedback mechanisms, and culture programs.
• Refine onboarding and offboarding processes to ensure a seamless employee experience, partnering with external consultants to ensure compliance in each region.

Human Resources Business Partner

• The HR Administrator is responsible for providing administrative support across the contractor and employee lifecycle, with a primary focus on onboarding, contract administration, recruitment coordination, HR record management, and interview scheduling.
• Ensure all information required for contract generation is accurate and complete, including:
• - Start dates
• - Salary and remuneration details
• - Client billing rates
• - Paid Time Off (PTO) allocations
• - Full-time or Part-time status
• - Equipment requirements
• - Assist with contract amendments, queries, addendums, and contractual updates where applicable
• Maintain accurate employee and contractor records across all HR systems.
• Add all new contractors to the Employee Database and update records as required.
• Maintain termination records and ensure contractor databases remain accurate and up to date.
• Update monthly new hire reports and HR tracking documents.
• Assist with payroll preparation sheet by ensuring new starter information is complete before payroll deadlines.
• Monitor probation review dates where applicable.
• Maintain HR files and ensure all documentation is complete, organised, and compliant.
• Maintain equipment allocation records for contractors.
• Ensure confidentiality of all employee, contractor, and company information.
• Preparation of increase, promotion and confirmation letters for contractors.
• Monitor recruitment channels and interview feedback to ensure all successful hires are captured and progressed through the onboarding process.
• Prepare candidates for interviews by providing interview guidance, confirming role details, explaining interview expectations, and ensuring they are fully prepared.
• Coordinate and schedule interviews between candidates, clients, recruiters, and Account Managers.
• Manage interview calendars, send interview invitations, confirmations, reminders, and follow-up communications.
• Liaise with clients, candidates, recruiters, and Account Managers to coordinate interview availability and reschedule interviews when necessary.
• Assist with updating and maintaining the Recruitment Tracker.
• Upload and maintain criminal background checks and recruitment documentation.
• Maintain accurate recruitment records and provide administrative support throughout the recruitment process.
• Assist the HR Manager and Recruitment Team with additional recruitment administration as required.
• Coordinate with the Operations Team regarding equipment requirements for all new contractors.
• Ensure equipment requests are submitted accurately and within required timelines
• Assist with equipment recovery and tracking during contractor offboarding.
• Exit interviews/offboarding
• Maintain accurate information across all HR systems, databases, and trackers.
• Ensure employee and contractor data is accurate, complete, and regularly updated.
• Assist with HR reporting and monthly administrative reporting requirements.
• Support HR audits by maintaining organised and compliant documentation.
• Identify discrepancies in HR records and resolve them promptly.
• Provide administrative support to the HR Manager.
• Assist with implementing and maintaining HR policies, procedures, and Standard Operating Procedures (SOPs).
• Build positive working relationships with internal teams, contractors, and clients.
• Ensure a high level of professionalism, confidentiality, and customer service in all interactions.
• Perform any other reasonable HR administrative duties as assigned.

HR Administrator

• Manage and coordinate annual salary review, benchmarking and bonus cycle processes
• Administer employee benefits schemes including pensions, health insurance and wellbeing
• Develop and maintain the total reward framework and compensation banding structure
• Ensure full compliance with UK pay equity legislation and gender pay gap reporting
• Provide specialist advice to HR business partners and managers on reward matters
• Analyse compensation data and produce reports and recommendations for senior leadership

Compensation and Benefits Specialist

• Provide generalist HR support across recruitment, onboarding and offboarding
• Advise and coach managers on employee relations and HR policies
• Maintain all employee documentation, contracts and HR records in compliance with legislation
• Assist with compensation reviews, benchmarking and payroll input preparation
• Support engagement initiatives and contribute to a positive remote working culture
• Drive continuous improvement of HR processes, systems and documentation

HR Generalist

• Maintain accurate and up-to-date employee records, files and HR databases
• Support end-to-end recruitment administration including job postings and scheduling
• Coordinate seamless onboarding and offboarding processes for all employees
• Handle day-to-day HR queries from staff and managers professionally
• Process payroll inputs and ensure accurate data submission to the payroll team
• Generate HR reports and assist with compliance, audits and policy updates

• Manage and coordinate Human Resources operations
• Ensure delivery of HR administration and performance management activities
• Serve as the primary point of contact for operational matters
• Support decision-making through HR data analysis

• Manage end-to-end onboarding processes for employees across multiple global locations.
• Prepare offer letters and employment documentation in accordance with local legal requirements.
• Assemble, distribute, and track offer packages and supporting employment documents.
• Verify receipt of signed offers, agreements, and restrictive covenants.
• Accurately enter and maintain confidential employee information within HR systems.
• Coordinate onboarding activities with People Operations, Talent Acquisition, Staffing Managers, Payroll, Finance, and other stakeholders.
• Facilitate employee setup activities, including payroll, benefits, training, and related onboarding requirements.
• Maintain employee records and ensure changes are reflected accurately and promptly within HR platforms.
• Design, manage, and enhance onboarding journeys within employee experience platforms.
• Coordinate and distribute welcome gifts to new employees.
• Provide HR administrative support throughout the employee lifecycle, including onboarding, employee development, policy implementation, and offboarding activities.
• Communicate bill rate and pay rate changes to relevant stakeholders and update systems accordingly.
• Process program extensions and ensure employment contracts remain current and compliant.
• Manage the preparation, completion, distribution, collection, and filing of contractual documents and client exhibits.
• Maintain HR databases and ensure a high level of data accuracy and integrity.
• Research and monitor employment and recruitment legislation across relevant jurisdictions.
• Support compliance with applicable privacy and employment regulations, including POPIA and GDPR.
• Assist with operational requirements affecting employees and associates globally.
• Generate standard reports and support training administration activities.
• Maintain employee files and employment documentation.
• Respond to employee inquiries in a professional, timely, and helpful manner.
• Organize and maintain agendas for recurring staffing and operational meetings.
• Conduct employment verification requests through calls, letters, and written confirmations.
• Prepare and issue employment-related administrative and travel letters as required.
• Identify opportunities to improve employee experience and HR operational processes.
• Handle sensitive employee information with the highest level of confidentiality.

Employee Experience Coordinator

• Lead holistic human resources business and employee enablement services
• Support business performance through strategic HR application
• Drive and govern HR Service Delivery
• Optimize talent management within the hospital
• Promote and lead employee engagement
• Enable transformation through Employment Equity management
• Lead workforce optimization

• Support the recruitment process, including sourcing, screening, scheduling, and interviewing candidates.
• Assist with onboarding and offboarding activities.
• Maintain employee records and HR documentation.
• Coordinate staffing needs and support workforce planning efforts.
• Respond to employee inquiries and provide administrative HR support.
• Assist with compliance, background checks, and other HR-related processes.
• Collaborate with management to support hiring and retention initiatives.

Human Resources jobs in South Africa

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Employee Relations Leader

Human Resources Manager

Human Resources Business Partner

HR Administrator

Compensation and Benefits Specialist

HR Generalist

HR Administrator

Human Resources Manager

Employee Experience Coordinator

Human Resources Business Partner

HR Assistant