Human Resources Manager

CrossCountry Consulting

HR Manager developing and implementing HR policies aligned with CrossCountry’s strategy for South Africa. Serving as the primary HR contact for South Africa-based employees and driving compliance.

Posted 7/13/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of South African labour legislation, including LRA, BCEA, EEA, and POPIA, while effectively managing HR systems and employee relations. Proven ability to analyze HR metrics and implement compliant policies that enhance the employee experience and support organizational objectives.

Highest-signal resume keywords

South African Labour LegislationEmployee Relations ManagementCCMA Conciliation and ArbitrationHR Systems ProficiencyEmployment Equity Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LRABCEAEEAPOPIACCMA ManagementEmployment Equity ReportingWSP/ATR SubmissionsHR Metrics AnalysisDisciplinary Hearing ManagementWorkday

Soft Skills

Excellent CommunicationActive ListeningNegotiation SkillsPresentation SkillsAttention to Detail

Tools & Technologies

HR SystemsWorkdayAI Tools

Industry Keywords

Skills Development LevyBBBEEEmployee Engagement ProgramsOnboarding ProgramData Privacy Compliance

About the role

Key responsibilities & impact

Research, develop, and implement HR policies aligned with South African employment legislation (LRA, BCEA, EEA, POPIA) and CCC's global business strategy.
Manage and continuously improve HR systems, strategies, and procedures across the South African entity.
Manage the employment lifecycle in South Africa, from issuing offers through exit.
Maintain and update the South Africa Employee Policy Guide to reflect legislative changes and business needs.
Analyze employee trends and provide leadership with data-driven recommendations to improve the employee experience.
Manage employee relations matters, including grievances, performance concerns, disciplinary processes, and terminations, in line with the LRA and CCC policy.
Prepare documentation for and coordinate CCMA proceedings, conciliations, and arbitrations where required.
Oversee disciplinary hearings and investigations, ensuring procedural fairness and legal compliance throughout.
Serve as the primary advisor to managers on corrective action, performance management, and fair labour practices.
Develop, implement, and maintain a compliant Employment Equity Plan aligned with the Employment Equity Amendment Act (effective January 2025) and applicable sector-specific numerical targets.
Prepare and submit annual EEA2 and EEA4 reports to the Department of Employment and Labour.
Coordinate the Workplace Skills Plan (WSP) and Annual Training Report (ATR) submissions to the relevant SETA.
Manage Skills Development Levy (SDL) obligations and liaise with SETA for levy grant recovery.
Drive BBBEE-related HR data collection, recordkeeping, and reporting to support the company's transformation objectives.
Ensure all employee data processing activities comply with the Protection of Personal Information Act (POPIA).
Maintain POPIA-compliant employee records, including consent documentation, data retention schedules, and secure destruction protocols.
Serve as a point of escalation for employee data privacy queries and concerns.
Design and execute South African-specific employee engagement programs in partnership with the local South African leader, including budget management.
Coordinate SA Town Halls, US leadership visits, and Forum operations, including content creation and logistics support.
Manage the South African market page on CC Connect and maintain South African-specific communications.
Serve as the general point of contact for South African staff communications and local queries.
Champion and continuously improve the South African onboarding program, ensuring new hires have clarity on their role, CrossCountry culture, and local practices.
Coordinate local access provisioning and logistics for new employees (e.g., Workshop17 setup, equipment).

Requirements

What you’ll need

5+ years of progressive HR experience, with at least 2 years in an HR Manager or senior HR generalist capacity.
Deep, applied knowledge of South African labour legislation: LRA, BCEA, EEA (including 2025 amendments), POPIA, and OHSA.
Demonstrated experience managing CCMA matters through conciliation and arbitration.
Hands-on experience with Employment Equity reporting (EEA2/EEA4) and WSP/ATR submissions.
Strong employee relations and disciplinary hearing experience, including procedural and substantive fairness requirements.
Proficiency in HR systems and databases; Workday experience preferred.
Excellent communication, active listening, negotiation, and presentation skills, with the ability to engage stakeholders at all levels.
Strong analytical capability with demonstrated use of HR metrics to inform decisions.
High attention to detail and ability to manage confidential information with discretion.
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working arrangements