General

• Manage quotations and contracts in Information Technology categories.
• Apply the Strategic Sourcing methodology to strategic requirements.
• Conduct supplier negotiations to optimize economic and operational solutions.
• Monitor markets, identifying opportunities and anticipating risks.
• Develop new suppliers and alternative sourcing options.
• Assist in demand planning with stakeholders.
• Ensure internal customer satisfaction and compliance adherence.
• Focus on innovation and operational and financial leverage.

Senior Buyer

• Reconcile the Stix points/rewards program
• Reconcile payment methods, checks and other receivables
• Handle internal tickets via ServiceNow
• Assist in analyzing financial discrepancies, performing entries, controls and initiating follow-ups as directed by the team
• Support the preparation of accounting statement reports, ensuring organization and consistency of information
• Liaise and follow up with external partners, such as armored transport providers
• Ensure organization for smooth process execution
• Follow operational procedures and internal policies, contributing to standardization and continuous process improvement

Commercial Planning Assistant II – PWD

• Lead the strategic management of pharmacy layouts, defining category size and placement with a focus on maximizing revenue and profitability.
• Develop space allocation models (space planning and planograms) based on sales data, margins and consumer behavior.
• Coordinate the team responsible for layout analysis and recommendations.
• Work cross-functionally with Category, Trade Marketing, Operations, Expansion and Engineering teams.
• Mobilize different areas to reach unified layout decisions.
• Solve complex problems by balancing strategic vision with financial impact.

Commercial Planning Coordinator

• Lead strategic management of pharmacy store layouts, defining category sizes and locations with a focus on maximizing revenue and profitability.
• Develop space allocation models (space planning and planograms) based on sales data, margins, and consumer behavior.
• Coordinate the team responsible for layout analysis and recommendations.
• Work cross-functionally with Category Management, Trade Marketing, Operations, Expansion, and Engineering.
• Mobilize different departments to reach unified layout decisions.
• Solve complex problems, balancing strategic vision with financial impact.

Store Layout and Space Planning Coordinator

• Act as a strategic partner to the Tax, Accounting, Commercial, Pricing and Finance teams, translating the impacts of tax legislation into business decisions;
• Conduct tax analyses with a consultative approach, supporting pricing, margin, product mix and commercial strategy decisions;
• Prepare tax studies and simulations, evaluating scenarios and recommending alternatives focused on efficiency and competitiveness;
• Interpret laws and regulations, converting technical content into practical, actionable guidance;
• Identify tax risks and optimization opportunities, proposing structured solutions together with business areas;
• Support the development of commercial policies from a tax perspective, ensuring compliance and sustainability;
• Lead or support strategic projects (registration review, tax calculation, assisted tax calculation), serving as a technical reference;
• Develop materials with an analytical perspective and clear recommendations for business stakeholders;
• Collaborate with external consulting firms, internalizing knowledge and ensuring practical applicability.

Tax Specialist – Fiscal

• Serve as the technical reference for tax registration, ensuring proper fiscal parameterization (NCM, CFOP, CST, rates and taxation rules, and Withheld/Services).
• Ensure the quality and consistency of fiscal information in product and supplier master data.
• Analyze and validate the impact of tax legislation on fiscal registrations.
• Monitor and implement changes resulting from the Tax Reform and other applicable legal changes.
• Interface with IT, procurement, pricing and operations teams to ensure correct application of fiscal rules in systems.
• Assess registration inconsistencies and propose action plans to correct them and mitigate tax risks.
• Support tax inspections and internal and external audits, ensuring traceability of registration information.
• Develop and monitor internal controls and quality indicators for tax master data.
• Prepare technical materials and conduct training to disseminate knowledge within the area.
• Drive continuous improvement of processes and automations related to tax registration.

Tax Specialist – Registration

• Analyze the impacts of the Tax Reform (CBS/IBS) on commercial operations (pricing, margins and competitiveness);
• Act as the focal point between Tax, Commercial, Pricing, Finance and IT teams;
• Prepare studies, simulations and tax scenarios by product, channel and region;
• Support commercial strategic decisions considering the new tax framework;
• Interpret legislation, regulations and normative guidance related to the Tax Reform;
• Identify tax risks and propose operational alternatives;
• Support cadastral review projects (NCM, CST, CCLASSTRIB, NBS);
• Participate in the development of assisted tax calculation models and system parameterization;
• Support the definition of commercial policies from a tax perspective;
• Prepare executive materials for the Board and Committees;
• Work in conjunction with external consulting firms.

Tax Specialist – Tax Reform, Commercial Focus

• Customer Support:
• Provide fast, empathetic and personalized support via WhatsApp.
• Resolve questions, complaints and orders with a focus on delighting customers.
• Log interactions in the internal system.
• Escalate more complex issues to the appropriate teams.
• Monitor basic support metrics such as response time and customer satisfaction (CSAT).
• Recommend improvements based on questions and feedback received.

Digital Customer Support Assistant

• Support the construction and maintenance of data pipelines on the Databricks platform.
• Assist with integrating data from various sources (APIs, databases, spreadsheets, and internal systems).
• Perform basic data ingestion, transformation, and data quality activities.
• Support analysts in the creation and improvement of processes, dashboards, and data models.
• Help monitor routines and identify failures or inconsistencies.

Data Assistant

• Manage and develop a portfolio of enterprise clients in a B2B2C model,
• Identify and execute upsell and cross-sell opportunities within the active base,
• Directly lead 2 professionals, structuring routines, targets and development,
• Coordinate commercial relationship schedules with high-level stakeholders (C-level and board),
• Monitor and report relationship, revenue expansion and account health KPIs via Power BI,
• Organize and maintain the CRM (Pipedrive) with data rigor and discipline,
• Prepare presentations and strategic materials,
• Conduct frequent on-site client visits in the regions of operation,
• Serve as a strategic point of reference between the client and Vertem's internal teams.

Commercial Coordinator

• Make phone contact with repair shops and dealerships to monitor the status of vehicles under maintenance;
• Record detailed information in the system, ensuring data integrity and timely updates;
• Collaborate with peers and leadership to identify and resolve factors causing delays in service completion;
• Monitor key indicators and propose improvements to monitoring processes.

Fleet Monitoring Assistant

• Negotiate vehicle purchases with used-car dealers, working alongside sales consultants to ensure a smooth and organized process;
• Assist with vehicle evaluations and organize information for commercial proposals;
• Enter and update data in the system;
• Verify and manage documentation;
• Provide general administrative support for the store.

Special Projects Assistant III

• Realizar o fechamento de loop com clientes detratores e neutros, identificando e solucionando suas insatisfações;
• Auxiliar nos processos de análise e resolução de problemas apresentados pelos clientes;
• Agir de forma rápida para atender às demandas dos clientes;
• Contribuir para aumentar a percepção de valor da marca e cultivar relacionamentos de longo prazo, servindo com simpatia e prazer.

Assistente de Relacionamento com Clientes I

• Plan, manage and coordinate projects and initiatives to improve the sales journey for Seminovos (pre-owned retail), focusing on customer experience, commercial productivity and operational scalability;
• Lead a team of Senior Analysts, providing direction, monitoring deliverables, supporting development and aligning the team's work with the area’s priorities;
• Map AS IS customer journeys, identify pain points and redesign flows and strategies to improve efficiency, service quality and conversion;
• Enable and implement new features, automations and system evolutions in partnership with business and technology teams;
• Ensure continuity of the customer journey across the different stages of the sale, promoting integration between areas and improving end-to-end processes;
• Enable more efficient workflows for partner areas, ensuring strong integration between product, operations and customer experience;
• Lead the implementation, monitoring and continuous improvement of structuring initiatives across the commercial journey;
• Maintain a strong interface with Intelligence, Operations, Marketing, Technology/Labs and Stores to ensure diagnostics and opportunities convert into execution;
• Engage stakeholders, support trainings and monitor adoption of implemented solutions, promoting alignment and sustaining change;
• Contribute to building a more scalable, digital and efficient operation by supporting the redesign of the commercial journey for Seminovos retail.

Commercial Transformation Coordinator

• Develop advanced analyses to support strategic and operational decision-making;
• Analyze commercial performance, monitoring results versus targets, evaluating sales representatives' portfolios and markets, and generating strategic insights from the data;
• Build statistical and predictive models (e.g., forecasting, regressions, time series);
• Conduct diagnostics, identify efficiency opportunities, and propose process improvements;
• Formulate and refine AI prompts to scale quantitative and qualitative analyses of sales interactions;
• Ensure quality, consistency, and governance of the data used by teams;
• Support partner areas with analyses, metrics, and result-oriented storytelling;
• Serve as a technical reference and mentor for mid-level and junior analysts when needed;
• Act as the focal point between the business area and IT squads, ensuring prioritization and implementation of systemic and process improvements;
• Prepare executive presentations to communicate analyses, strategies, and action plans clearly and objectively to the executive board and other stakeholders.

Commercial Intelligence Specialist

• Act as a leading figure in the development and expansion of insurance business in the state of Rio Grande do Sul, strengthening relationships with clients and partners, identifying strategic opportunities, and promoting solutions that add value to the local market.
• Develop commercial solutions for Surety (bond) and Rent Guarantee insurance products.
• Assess commercial metrics of the client portfolio.
• Ensure excellent commercial service throughout the state of Rio Grande do Sul.
• Plan commercial strategies to retain and grow clients.
• Organize and promote events and partner meetings to publicize our products in Porto Alegre and other cities across the state.
• Structure complex client operations to make business proposals viable.

Commercial Specialist

• Act as a technical reference for HVDC systems and FACTS equipment
• Develop, analyze and validate control strategies and control loops applied to energy conversion systems
• Evaluate the performance of control systems, identifying opportunities for improvement and optimization
• Perform technical analyses, diagnostics and troubleshooting of control systems and power electronics
• Assess and monitor the performance of valves and auxiliary systems
• Conduct tests and validations in an RTDS environment
• Participate in maintenance, testing, commissioning and functional validation activities for HVDC and FACTS systems
• Analyze incidents, disturbances and operational events
• Support technical decision-making

Control Systems Specialist – HVDC and FACTS

• Gerir a evolução do SMC e assegurar a confiabilidade e disponibilidade dos dados de medição e inconsistências de leituras de modo a garantir maior confiabilidade no faturamento dos clientes telemedidos;
• Gerir de taxa de falha dos equipamentos, incluindo medidores, concentradores, modems e infraestrutura de telecomunicação;
• Garantir integração plena com sistemas corporativos (faturamento, perdas, operação, comercial e analytics), assegurando consistência e rastreabilidade das informações;
• Monitorar a performance do sistema, com indicadores como taxa de leitura, corte/religa, manutenção e eventos (alarmes);
• Gerir de acessos e perfis de usuários, alinhada às diretrizes de compliance, segurança da informação e segregação de funções;
• Tratar grandes volumes de dados (Big Data), transformando medições em informações úteis para tomada de decisão;
• Promover treinamentos técnicos e operacionais às áreas relacionadas com a atividade;
• Participação das atividades de homologações em novas soluções de SMC/SMI;
• Promover e participar da construção de normas e procedimentos operacionais para ligações novas e intervenções em campo;
• Promover adequações/melhorias sistêmicas com foco na otimização e automação da gestão do SMC;
• Garantir conformidade com as normas regulatória.

Especialista em Sistema de Medição Centralizada – SMC

• Liderar as células de: suporte de sistemas de manutenção, controle de aeronavegabilidade e desenvolvimento dos sistemas de manutenção;
• Estruturar e monitorar indicadores operacionais da área;
• Garantir cumprimento de SLAs e redução de backlog;
• Garantir governança sobre: divergências sistêmicas, rastreabilidade técnica, consistência de dados no AMOS e controle de configuração.
• Implementar rotinas de melhoria contínua baseadas na metologia Lean (PDCA, A3, Análise de causa raiz);
• Desenvolver cultura de solução estruturada de problemas;
• Priorizar e coordenar melhorias nos sistemas de manutenção;
• Atuar junto a fornecedores externos e áreas internas para evolução sistêmica;
• Apoiar iniciativas de automação e otimização de processos;
• Desenvolver equipe multidisciplinar com diferentes níveis de senioridade;
• Estruturar níveis claros de suporte e escalonamento;
• Garantir adequada distribuição entre: operação, suporte, melhoria contínua e desenvolvimento.

Supervisor de Planejamento – Sistemas e Aeronavegabilidade

• Coordinate the Business team, monitoring performance, deliverables, deadlines and team development;
• Structure, maintain and evolve CRM governance, ensuring data quality, standardization and reliability of information;
• Manage the pipeline, forecast, and commercial and operational KPIs, supporting the predictability of results;
• Create, monitor and analyze dashboards and executive reports to support leadership decision-making;
• Control and track the flow of commercial proposals, ensuring deadlines, quality and adherence to processes;
• Act systemically as the focal point between Business, operational and administrative areas (Finance, Controllership, Technology, Operations, Legal), ensuring process flow, alignment and consistency;
• Map bottlenecks and opportunities for improvement in commercial processes and interfaces with other areas;
• Develop and lead automation initiatives and operational efficiency gains;
• Establish routines, follow-up cadences and working standards for the Business area;
• Support the team in strategic client interactions with a consultative approach and a focus on relationship-building;
• Contribute to the continuous improvement of the customer experience throughout the commercial journey;
• Support leadership with strategic analyses, consolidation of information and data-driven recommendations.

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